MightyCall’s software has evolved into a comprehensive call center solution. Here are the key reasons to choose it: #callcentersoftware #callcenter #callcentersolution
MightyCall
电信业
Wilmington，DE 1,918 位关注者
Flexible & scalable cloud-based call center solution designed for small & mid-sized businesses.
关于我们
MightyCall is a cloud-based call center software provider, specializing in delivering affordable and intuitive solutions for small and mid-sized businesses. Our mission is to democratize advanced call center technology, ensuring that even the smallest teams can benefit from powerful communication tools without needing extensive IT support or large budgets. Privately owned and operated by a small team of telecommunication experts, MightyCall focuses on providing an easy-to-use, scalable product that meets the unique needs of small businesses, enabling them to compete with larger enterprises. Our success is rooted in a customer-centric approach. We conduct extensive customer development interviews to tailor our product to real-world needs, ensuring it remains relevant and effective. Exceptional customer support is a priority for us, offering real-time assistance and free personalized onboarding to all clients, no matter the size of their company.
- 网站
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https://www.mightycall.com
MightyCall的外部链接
- 所属行业
- 电信业
- 规模
- 51-200 人
- 总部
- Wilmington，DE
- 类型
- 私人持股
- 创立
- 2013
- 领域
- Auto-attendant、Click-to-call、VoIP、toll-free numbers、phone system、cloud phone system、virtual phone system、webphone、SIP phone、predictive dialer、progressive dialer、preview dialer、call center software、call monitoring、call center dialer、call routing、auto dialer、outbound call campaign、contact center solution、call waiting、call queue、call log、cloud call center、call center dialer、power dialer和voip dialer
产品
![点击此处查看MightyCall]()
MightyCall
Call Center Software
MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features.
地点
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主要
获取路线
N Market St
US，DE，Wilmington，19801
MightyCall员工
动态
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How do you adjust your language when explaining complex tech details to non-tech customers? Here are some tips from Nikolai Kalinin, MightyCall's Product Manager: #tech #customercommunication #quote
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This article is for those who are looking for a cold calling dialer. Check out the list of the best tools and pick the one most suitable for your business! #coldcalling #dialer #callcenter
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How to analyze outbound campaign performance using call disposition reports in MightyCall? #callcenter #callreporting #callanalytics #callcentersoftware
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Agent dispositions allow you to track specific call outcomes and identify areas for improvement, which could include campaign optimization or agent training. Watch the video to learn more! #calldisposition #outboundcampaign #callcentersoftware
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Are your call center agents meeting their full potential? ?? Dive into our latest article for actionable coaching strategies, essential dos and don'ts, and tools that can make agent coaching more efficient. ??? Learn how to: ? Provide impactful guidance and feedback ? Monitor calls without overwhelming your agents ? Make your workplace engaging and supportive #customerservice #callcentercoaching #agentcoaching #callcenterperformance
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Why did Simplistics Web Design Inc. choose MightyCall? "Not having to worry about dropped calls or managing the phone system ourselves has helped us focus on what is truly important," said Itzik, the owner of Simplistics. Their team had tried 3 business phone systems before they found MightyCall, and these are the reasons why they stayed with us: ? Easy setup – no tech headaches ? Reliability, human support, and price ? Smart call routing ? Crystal-clear call quality ? Voicemail transcriptions to save time Read the full story here: https://lnkd.in/g7aD9ahz #smallbusiness #webdesign #MightyCall #customerstories
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Why should your marketing agency choose MightyCall? ?? Quick and easy implementation & onboarding No tech wizards needed! Our intuitive interface means your team can start immediately, allowing you to focus on business conversations. ?? Advanced call routing Tailor your call flow with features like voice menus, call queues, and call to group to improve client service and efficiently manage inquiries. ?? Integrated business SMS & MMS Simplify confirmations and follow-ups by sending texts, photos, PDFs, and more directly from your business number. ?? Crystal clear call quality Say goodbye to misunderstandings caused by poor call quality, as MightyCall ensures every call is clear and professional. ?? Scalable solutions MightyCall’s feature set covers needs big and small, scaling with your business so you don’t have to worry about looking for another solution no matter how much your operations grow. #marketingoperations #marketingagency #callcenter #callcentersoftware
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MightyCall's live call monitoring methods: observe, coach, intervene, and take over calls to improve customer interactions ?? #callmonitoring #livecallmonitoring #agentcoaching #supervisor
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Take a sneak peek into MightyCall designer Ravshan Suyunbekov's approach to the feature prioritization process ?? #ux #uxdesign
I've recently published an article on UXDesigners.io?—?a platform powered by Featured. In this article, I share insights about how our team at MightyCall researches, prioritizes and delivers features effectively. Specifically, I break down our decision-making framework. Moreover, I explain how structured prioritization, at different stages of software development, helps us to build effective communication and split complex tasks, optimize our workflow, and continuously ship high-value features fast and on time. I plan to answer more questions there and from my followers, so if you have any topics you'd like to explore, let me know in the comments! By the way, how does your team approach feature prioritization?