Midwest Contact Center Association (MWCCA)

Such a great event! Thank you Sheri Johnson for leading an incredible discussion and offering some amazing insights!!

We all know 1 on 1s with our #cctr team are important. But how do you ensure you're making these as effective as possible? Come hear from Sheri Johnson and share ideas with your MWCCA peers next week! Link for registration is below! https://lnkd.in/gcy2k6fX

#Chicago area #CCTR leaders - join us next week for a panel discussion on Agent Engagement in a Remote & Digital World! Not a member? Attend this event as a free first time guest! https://lnkd.in/gc9rgjHd

Heads up if you're a people leader looking for guidance on creating effective 1 on 1's! We have a great event coming up with Sheri Johnson leading the discussion. https://lnkd.in/g7xK87Hg

Can the right 1 on 1 agenda lead to employee engagement and high performance? I don't want to steal Sheri Johnson's thunder...but the answer is yes! Join MWCCA and Sheri on Nov 13th to hear what she's done with 1:1's and discuss with your peers! Midwest Contact Center Association (MWCCA) https://lnkd.in/gd5ybrtt

What an incredible event with wonderful panelists talking about what they are doing with AI! Thanks Joel Sylvester, JD LePetit and Marc Mutchler for being on our panel! Special thanks to our even sponsor, Zoom!

Don't miss next week's #AI panel event at Pinstripes on Oct 8th! You will get the chance to hear from your #CCTR colleagues about things they've actually done, ask questions, and discuss opportunities for your own center. Topics will include: ? Automated QA ? AI Role Play Training Tool ? Web Chatbot ? A Technology implementation gone wrong.. Click the link, register today! https://lnkd.in/gCpuccDx

Sick of AI hype...but curious about what your peers are ACTUALLY implementing? We have an event just for you! On October 8th, we will host an AI Panel discussion with your MWCCA #CCTR peers. They are going to share what they've learned about things like: ? Automated / AI Quality Evaluations ? AI Role Play for Training ? Technology Implementation Gone Wrong... Register today! https://lnkd.in/gCpuccDx

Check out this peer led #CCTR #AI panel event hosted by Midwest Contact Center Association (MWCCA), Oct 8th! We will hear about: ? An Automated Quality Evaluation Tool ? An AI Role Play Tool ? A Technology implementation gone wrong.. Click the link, register today! https://lnkd.in/g7byaBBi

8x8 was a proud sponsor of the Midwest Contact Center Association (MWCCA) Great event and evening at the Minnesota Twins #cx #contactcenter Victoria Daniels Kunal Nagarkar Skylor Brummans Chris Verdier Shelley Kaufman