?? Did you know that nearly 2/3 of a #ContactCenter budget goes to agent salaries? As costs rise, it’s time for a change. Discover how #AI can help you cut costs without sacrificing performance. Download our insightful report now: https://hubs.la/Q02VLp4H0
MiaRec
软件开发
Campbell，California 3,770 位关注者
Contact Centers Save Time and Elevate Experience with MiaRec Conversation Intelligence and Automated Quality Management.
关于我们
MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Our platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance. Founded in 2013, the Silicon Valley-based company serves more than 500 healthcare organizations, insurance firms, retail companies, financial services institutions, and other customer-first companies worldwide. Learn more at www.miarec.com.
- 网站
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https://www.miarec.com
MiaRec的外部链接
- 所属行业
- 软件开发
- 规模
- 51-200 人
- 总部
- Campbell，California
- 类型
- 私人持股
- 创立
- 2013
- 领域
- Call Recording、Quality Assurance、Software for Contact Centers、Hosted Call Recording、Agent evaluation、HIPAA compliance、PCI-DSS Compliance、Cisco、Speech Analytics、Microsoft Teams、Workforce Optimization、Software for Call Centers、AI、Voice Analytics、Automated Quality Management、AQM、Contact Center、Sentiment Analysis、Five9、Webex Calling和Generative AI
地点
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主要
获取路线
1999 S Bascom Ave
US，California，Campbell，95008
MiaRec员工
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Michelle Salge
Executive Assistant
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Victoria Piazza
Marketing Manager at MiaRec
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Jonathan Kenu Escobedo
Customer Success Professional | Empowering Customers to Succeed!
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John Matthew Ortiz
Helping Contact Centers??Increase Efficiency??Improve Customer Experience??Level-Up Agent Performance??Ensure Compliance Adherence??
动态
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Straight from our CEO, Gennadiy Bezkorovayniy: “With the new upgrades to our LLM-based #TopicAnalysis, we’re giving #ContactCenters the ability to not only pinpoint critical customer issues but also understand why they matter.” Read his blog to learn more about the latest & greatest: https://hubs.la/Q02Xy-qM0
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Contrary to popular belief, #ContactCenters adopting #AI doesn't spell the end for human involvement. Learn more about the best ways to balance in the article below!
Are you tired of your agents wasting time searching for information? ?? AI’s ability to quickly analyse and present relevant customer data in real time is a game changer for contact centres. In our recent article, Tatiana Polyakova, COO at MiaRec, explains that with AI, agents no longer need to search through multiple systems, reducing average handle time (AHT) and boosting customer satisfaction. Read more AI tips here ?? https://lnkd.in/erFvZbvc #CXStudies #ContactCentres #AI
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MiaRec转发了
Helping Contact Centers??Increase Efficiency??Improve Customer Experience??Level-Up Agent Performance??Ensure Compliance Adherence??
If your #ContactCenter is struggling to find the right auto QA & voice analytics tool to use, I've got something for you ?? ?? An #AutoQA and #VoiceAnalytics platform should contain some very specific functionality for it to be effective. Use this checklist as you're evaluating vendors to determine if they are the best fit for you! Hit me up if you have any questions ??
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It's time to say goodbye to Manual #QA! Watch the video below to hear from Customer Success Manager, Jonathan Kenu Escobedo why it's time to take the leap to #AutoQA.
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MiaRec is thrilled to welcome Nataliia Shvedova to the team as our new Technical Project Manager ?? We're so excited to have her onboard to continue growing and strengthening our team. Welcome, Nataliia!
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Lastly, we're rounding out the MiaRec pet series with their dear "Auntie V" (Victoria Piazza)! While she doesn't have any pets of her own, she adores all colleagues, friends, and family's pets equally?? Please enjoy the collage of all the pets from our series & thank you for joining!!
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#ContactCenters face immense pressure to reduce costs without compromising on service quality. #AI can help navigate these challenges. From streamlining customer interactions to reducing agent turnover, these insights are crucial for modern contact centers. Don’t let rising operational costs stifle your growth—download our report now to learn how: https://hubs.la/Q02VLB0x0
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We've got a FREE #VoiceAnalytics checklist for you! Leverage this vendor-agnostic asset while you're evaluating solutions for your #ContactCenter to learn which questions to ask and how to maximize your ROI. Our gift to you: https://hubs.la/Q02YysPp0
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#AI works in real time to analyze inquiries and find the best #ContactCenter agent for the job. It also uses predictive analytics to anticipate future customer needs and routes calls to agents with relevant experience. Learn more from Jonathan Kenu Escobedo about skills-matching and other techniques to enhance #FCR rates in the article below!
When your customers reach the front of the call queue, they’re not always met by the right agent to answer their query as efficiently as possible?? That’s where smart routing comes in, pairing up customers and agents for the best possible service experience – helping to improve FCR rates, reduce AHT, and more. Time to get smarter? We asked our panel of technology experts for their top tips on how to get your routing strategy off to a great start. Read their insights in our article here??? https://lnkd.in/exAB4V4w Thanks to injixo, 8x8, MiaRec, Assembled, Odigo, Puzzel and babelforce | Zendesk Voice Partner of Choice for lending their voices in this article! #SmartRouting #ContactCentres #CX
Smart Routing – Enhancing First Contact Resolution Rates
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