Metrolink

Conductor Craig has a great smile, a positive attitude and knows the way of Southern California rails! He recently received a commendation from rider Christian who didn't hear about a track change for his intended train. Conductor Craig saw Christian standing on the opposite station platform with a puzzled look and took the time to walk over to him and tell him the new track number for his train. We admire your thoughtfulness and courtesy, Conductor Craig!

Earlier this summer, Alberto Lara was appointed as our new Chief People Officer. With over 30 years of HR experience and a strong passion for people-first leadership, Alberto is set to drive our commitment to an inclusive, supportive, and engaging workplace. His extensive background, from overseeing HR initiatives to fostering workplace diversity, aligns with our commitment to enhance employee and rider experiences. Welcome to Team Metrolink, Alberto!

We’ve been working on the railroad—come see! In Baldwin Park, one of our latest projects has been crossing reconstruction at Pacific Avenue to update infrastructure to the standards of today. This work included replacing rail, ties and concrete panels. Now that we’ve completed this work, we can better ensure train safety when crossing with vehicular traffic, provide more reliable service and benefit pedestrians with better walking paths over the tracks. #MetrolinkReimagined

We are honored to announce Kevin Gray as our new Chief Technology Officer! Kevin, an award-winning IT executive, will lead our Integrated Digital and Technology Services (IDTS) Department as we gear up for transformative projects, including preparations for the 2028 Olympic and Paralympic Games. His visionary leadership will be pivotal as Metrolink advances towards a regional rail model for Southern California. Welcome aboard, Kevin!

Rider Naajia reached out to us to pat Conductor Ken on the back: Conductor Ken always greets his passengers with a smile and he looks out for our safety by reminding us to gather our belongings in advance of the station stops and use the handholds when going to the train door. During the morning rush, one may be in a hurry and forget to do these things, but hearing these safety reminders from the conductor helps us to keep safety first, no matter how hectic our mornings are. In addition, Conductor Ken keeps his passengers well-informed. He announces which track at L.A. Union Station we will arrive on so we can better get to our transit connections. I had a question about the latest schedule updates, and he helped me find the resource for that information. Conductor Ken is an excellent example of Metrolink’s foundational values of safety and customer service.

Yesterday (Wednesday, September 4), Metrolink ridership reached a new post-pandemic record with 22,089 boardings, breaking the previous record of 21,913. We love our riders who #takethetrain! 23,000, we'll see you soon. Count on it.

September is Rail Safety Month. LASD, Metrolink Bureau, Captain Abi Ben-Sahile discusses how he and his team partner with Metrolink to deliver a safe experience for customers and the community all year long. #railsafetymonth

CEO Darren Kettle reflects on his last three years at Metrolink as he enters his fourth, optimistic as ever and ready to advance Southern California's regional passenger rail system. Team Metrolink is excited for Darren's leadership in the years going forward! #takethetrain

As Senior Network Engineer, Luis Bracamontes oversees the network, virtual, server and security infrastructure within the SCRRA Business Network. He ensures Metrolink systems and networks run smoothly for employees and contractors who support riders. Spending most of his career in downtown LA, Luis enjoys working in a metropolitan area and is a Riverside Line rider who values public transportation. “For a couple hours a day, I get to enjoy the train ride to and from work, using the time to read, work or relax undisturbed,” Luis says.

We received a commendation for Conductor Eddie Ramos from a rider named Emma: For the past 15 plus years, my mother and I have been taking the Metrolink from Orange County to Los Angeles County. Eddie is a true gem. He always goes out of his way to make sure that my mother and I feel welcomed and appreciated as passengers. His kind and caring nature shines through in everything he does, whether it's helping us find a seat or simply offering a friendly greeting. It is evident that he takes pride in his job and truly cares about the well-being of his passengers. Eddie's warm and welcoming demeanor has made our commutes a more pleasant experience, and we are grateful to have him as our conductor. Eddie exemplifies outstanding customer service and demonstrates genuine care for [Metrolink's] passengers. His kindness and attentiveness have not gone unnoticed, and he has certainly made our Metrolink experience more enjoyable. It is conductors like him who make the daily commute a little brighter and more bearable for passengers like us. Eddie deserves recognition for his exceptional service, and we are grateful to have had the opportunity to ride with him on our journey. Thank you, Eddie, for your outstanding dedication to ensuring the comfort and well-being of your passengers.