NEW RECORD: 23,238 riders took Metrolink on Tuesday, November 12, marking the highest single day of ridership since March 2020 (not inclusive of special events or free fare days).
Metrolink
铁路运输
Los Angeles,California 14,068 位关注者
Southern California’s Regional Passenger Rail.
关于我们
The Southern California Regional Rail Authority (SCRRA) is the joint powers authority that operates METROLINK, the five county premier commuter rail service with a dedicated staff of approximately 250 full time employees and over 800 contract staff. Metrolink is one of the fastest growing commuter rail systems in the country with seven routes, 55 stations, and 512 miles of track. Metrolink transports over 40,000 passengers daily and continues to reduce congestion on highways and improve mobility throughout the Southern California region.
- 网站
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https://www.metrolinktrains.com/
Metrolink的外部链接
- 所属行业
- 铁路运输
- 规模
- 201-500 人
- 总部
- Los Angeles,California
- 类型
- 政府机构
- 创立
- 1992
地点
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主要
900 Wilshire Blvd
US,California,Los Angeles,90017
Metrolink员工
动态
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We will once again offer the Holiday Express Train experience to riders who love a few carols and some whimsical time on the rails. Tickets are now on sale. https://lnkd.in/gpQN-qBU
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Congratulations to Metrolink’s Program Delivery team who received an award at the Construction Management Association of America (CMAA)’s National Conference in San Francisco.
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This weekend, more than 70 Metrolink team members from the operations, signal, communication and track departments are performing rail crossing tests to ensure the ZEMU safely navigates the Arrow corridor between San Bernardino and Redlands. During the testing, the train will sound its horn through crossings. That will only take place during this testing or when the engineer sees something or someone near the right of way. During normal Arrow service, train horns are not regularly blown thanks to the enhanced safety crossing technologies that allow for a "Quiet Zone." #publictransit #publictransportation #SouthernCalifornia #zemu #hydrogen
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What happens if you're riding on Metrolink and an earthquake strikes? Metrolink trains are equipped with a system to safely slow or stop trains during intense shaking. Here’s an explanation from Luis Carrasquero, Deputy Chief Operating Officer.
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Rider Sandra P. wrote in a commendation for Conductor David Rodriguez recently for his thoughtful communication during service interruptions. "This is an important work quality that needs to be addressed and taught," Sandra said. "Commuters depend on it because we also have places to be and timelines to meet. He demonstrates empathy. He is clear with his communications. He is approachable and considerate. He represents you extremely well!" Well done, David!
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When rider John L. and his family missed their stop, Conductor Sam Garcia ensured the panicked family's safety and comfort as he routed an itinerary for them to get home. "Conductor Garcia, in my opinion, is a true professional and a total asset to Metrolink," John wrote to us. Our conductors continue to set the standard!
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This week is National Customer Service Week, and we'd be remiss if we didn't take a moment to recognize our frontline teams in Customer Experience. Our Metrolink riders encounter members of our Customer Relations team (pictured left) at L.A. Union Station and perhaps even elsewhere in our system. They are the primary point of contact for train riders, informing customers at the train platforms during service disruptions, making public address announcements, and assisting in preventing unnecessary delays to passengers. And that's not even the half of it. Our Communications Desk (pictured right) provides train service updates to customers through social media platforms and station electronic message boards. The team also coordinates alternate transportation during service interruptions, responds to customer comments, and is critical to the agency’s emergency communication procedures. Without these two teams firing an all cylinders, Metrolink just isn't Metrolink. Thank you for all of your work to make our customer experience unforgettable.
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Last week, Metrolink received a Grand Award from the American Public Transportation Association (APTA) for their annual AdWheel Awards celebrating the best in public transportation marketing, communications and customer experience efforts. Metrolink's Student Adventure Pass campaign was honored in the category "Best Campaign to Support Ridership." Amber Moyers, the project manager for the campaign and the curator of the submission, accepted the award on Metrolink's behalf at the APTA TRANSform conference in Anaheim.
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I was honored to present Metrolink’s transition from a commuter to a regional rail service model and preparations for a “transit-first” 2028 LA Olympic Games at the Railway Association of Southern California’s 2024 Scholarship Awards Dinner at USC. A definite plus was the opportunity to meet bright students who will help lead our region into the future. Thank you to our moderator, Eric C. Shen, P.E., PTP, CPE , and to my engaging fellow panelists, Javier Hernandez and Pamela Lee, AICP. And kudos to RASC Vice President Amr Zaher, PE, ENV SP for organizing a lively and enlightening evening!