#MetriNote - Salesforce announced Agentforce 2dx, the latest version of #Agentforce, its platform for integrating autonomous AI agents in workflows. Previously, Agentforce enabled the creation of #AI agents for reactive chat interfaces. Agentforce 2dx introduces more truly autonomous AI agents—agentic AI—that work proactively behind the scenes, activated by data changes, anticipating business needs and taking action. https://lnkd.in/gaE_ra-h
Metrigy
IT 服务与咨询
Land O Lakes，FL 1,947 位关注者
Research advisory firm providing real-world metrics & analysis for successful strategies in #CX and #Collaboration.
关于我们
Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Check out our Newsletter: https://metrigy.com/newsletters/ Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: *Digital transformation and digital workplace *Unified Communications & Collaboration (UCC) *Customer Experience (CX) and contact center *Artificial intelligence and analytics There is no such thing as an “average day” here, and that’s what makes Metrigy so fun and enlightening (no burn out for us!) Analysts spend time conducting primary research with IT, customer experience (CX), and business leaders. Then, we get to watch the magic unfold by analyzing the data and learning what companies are doing, spending, using, and planning. Most importantly, we identify companies with measurable business success and evaluate what they’re doing that is different from those without the same level of business success. We use the ensuing metrics and analysis in many ways. We advise enterprise IT and CX leaders on their technology strategies, technology decisions, and vendor selection. We also advise technology providers on their product strategies and marketing initiatives, and we produce research-based content. In fact, we share the knowledge by creating lots of content overall, on our Web site, with media partners, and through our BrightTalk channel. And if our research isn’t exactly what you need, we conduct plenty of custom research to get you just the answers you need.
- 网站
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https://www.metrigy.com/
Metrigy的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 11-50 人
- 总部
- Land O Lakes，FL
- 类型
- 私人持股
- 创立
- 2020
- 领域
- UC, Contact Center, Social Business和Cost Models, Financials, and Lifecycle Management
地点
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主要
获取路线
2641 Stonewood Park Loop
Suite 7
US，FL，Land O Lakes，34638
Metrigy员工
动态
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#Blog - Beth Schultz shares fascinating insights from Metrigy's Customer Experience Optimization: 2024-25 Global Research Study, conducted in July and August 2024. ?? As businesses look to move from mostly inbound to mostly proactive outreach, branded text, including RCS, has a critical role to play. We’re already seeing a shift with increased proactive communication around reminders for orders, renewals, appointments, and even tailored upselling based on customer preferences. ?? Read the full post here: https://lnkd.in/gJFs3ivf #CustomerExperience #ProactiveOutreach #CustomerSuccess #CX #Innovation
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#MetriNote - Salesforce and Google have jointly announced a significant expansion of their partnership, in part to allow Salesforce’s AI-powered agents, Agentforce, to use Google’s Gemini models. #Agentforce #Gemini https://lnkd.in/gpZgAGEj
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#Blog by Irwin Lazar - Connected Workspace Apps Improve Collaboration Management ?? Connected workspace apps are transforming how teams collaborate by centralizing knowledge, streamlining workflows, and boosting productivity. With over half of organizations already using these tools, they're becoming key to improving communication and reducing data silos. ?? Is your team using connected workspace apps to enhance collaboration? ?? https://lnkd.in/ghgKtAcE #Collaboration #UnifiedCommunications #ConnectedWorkspace #Productivity #BusinessEfficiency #DigitalTransformation
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#Blog by Beth Schultz - Does the concept of a connected workspace for collaborative work finally have legs? Giving employees a digital “place” to call home is a recurrent theme in IT, especially among those of us with communications and #collaboration top of mind. Read the full story below! #DigitalWorkplace #Hubs #CollaborativeWork https://lnkd.in/gK3_NjMH
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?? Big news in the customer service and AI space! Zendesk has just announced plans to acquire Local Measure, a leading provider of advanced voice solutions and contact center-as-a-service (CCaaS). This move comes on the heels of a strategic partnership between the two companies earlier this year, focusing on Local Measure's Engage Voice for Zendesk. The acquisition strengthens Zendesk’s relationship with Amazon Web Services (AWS), particularly through the integration with AWS’s CCaaS platform, Amazon Connect. With this acquisition, Zendesk is poised to enhance its AI-powered voice solutions, providing more comprehensive support in complex, high-volume service environments. This is a game-changer for businesses looking to deliver seamless, intelligent customer experiences. The deal is expected to close in May. Read the full #MetriNote below! #CCaaS #AI #CustomerService #TechNews #CX #Acquisition #Voice https://lnkd.in/gBi9KSjp
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#MetriNote - Salesforce announced Agentforce 2dx, the latest version of #Agentforce, its platform for integrating autonomous AI agents in workflows. Previously, Agentforce enabled the creation of #AI agents for reactive chat interfaces. Agentforce 2dx introduces more truly autonomous AI agents—agentic AI—that work proactively behind the scenes, activated by data changes, anticipating business needs and taking action. https://lnkd.in/gaE_ra-h
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#Blog by Beth Schultz - As businesses look to move from mostly inbound to mostly proactive outreach, branded text, including RCS, has a critical role to play. https://lnkd.in/gJFs3ivf #CustomerExperience #ProactiveOutreach #CustomerSuccess #CX #Innovation
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In her latest blog, Beth Schultz shares fascinating insights from Metrigy's Customer Experience Optimization: 2024-25 Global Research Study, conducted in July and August 2024. ?? As businesses look to move from mostly inbound to mostly proactive outreach, branded text, including RCS, has a critical role to play. Metrigy's study reveals that nearly 70% of the 544 participating companies expect customer service to shift dramatically within the next 1-3 years—from mostly inbound interactions (customer-initiated) to mostly proactive outreach (company-initiated). ?? Read the full post here: https://lnkd.in/gJFs3ivf #CustomerExperience #ProactiveOutreach #CustomerSuccess #CX #Innovation
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#MetriNote - Salesforce and Google have jointly announced a significant expansion of their partnership, in part to allow Salesforce’s AI-powered agents, Agentforce, to use Google’s Gemini models. #Agentforce #Gemini https://lnkd.in/gpZgAGEj