Metrigy转发了
Metrigy
IT 服务与咨询
Land O Lakes,FL 1,792 位关注者
Research advisory firm providing real-world metrics & analysis for successful strategies in #CX and #Collaboration.
关于我们
Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Check out our Newsletter: https://metrigy.com/newsletters/ Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: *Digital transformation and digital workplace *Unified Communications & Collaboration (UCC) *Customer Experience (CX) and contact center *Artificial intelligence and analytics There is no such thing as an “average day” here, and that’s what makes Metrigy so fun and enlightening (no burn out for us!) Analysts spend time conducting primary research with IT, customer experience (CX), and business leaders. Then, we get to watch the magic unfold by analyzing the data and learning what companies are doing, spending, using, and planning. Most importantly, we identify companies with measurable business success and evaluate what they’re doing that is different from those without the same level of business success. We use the ensuing metrics and analysis in many ways. We advise enterprise IT and CX leaders on their technology strategies, technology decisions, and vendor selection. We also advise technology providers on their product strategies and marketing initiatives, and we produce research-based content. In fact, we share the knowledge by creating lots of content overall, on our Web site, with media partners, and through our BrightTalk channel. And if our research isn’t exactly what you need, we conduct plenty of custom research to get you just the answers you need.
- 网站
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https://www.metrigy.com/
Metrigy的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 11-50 人
- 总部
- Land O Lakes,FL
- 类型
- 私人持股
- 创立
- 2020
- 领域
- UC, Contact Center, Social Business和Cost Models, Financials, and Lifecycle Management
地点
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主要
2641 Stonewood Park Loop
Suite 7
US,FL,Land O Lakes,34638
Metrigy员工
动态
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#MetriNote - Mitel and Zoom have?announced?a strategic partnership to integrate their respective communications and #collaboration offerings to support #UCaaS, private #cloud, and on-premises environments. https://lnkd.in/gec6scMh
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#Blog by Irwin Lazar - Attacks on enterprise communication systems continue to rapidly evolve in size, scope, and sophistication, especially as #AI allows for enhanced targeting as well as #voice and #video impersonation. #collaboration https://lnkd.in/gv8qgGbj
Collaboration and Communications Security is Still Lacking
https://metrigy.com
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#Blog by Robin Gareiss - Let’s face it: We’re doing things much faster (for the most part) because of #AI. Simply using #generativeAI to code faster has resulted in quicker time to market for many products and services in the customer experience (#CX) space. This rapidly increasing pace of #innovation not only affects technology vendors; it also affects businesses that buy the technology. Link in comments.
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#ICYMI #Webinar with Robin Gareiss, Elizabeth Tobey,?Head of Marketing, Digital & AI at NICE, and Lisa Schmeiser,?Editor, No Jitter / Program Co-Chair, Enterprise Connect. Robin walks us through the research that supports the role of a copilot in a modern #contactcenter platform, explores the key differences between agent augmentation and supervisor augmentation and shows how these technologies boost efficiency, improve #customerexperiences, and optimize decision-making in real-time. #CX https://lnkd.in/gjCAd52x
AI Copilots in Contact Centers: Boosting Efficiency & Enhancing CX, Free NICE Webinar
aib-resources.aibusiness.com
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#ICYMI Metrigy's Virtual Event, "Customer Service is Getting Worse. Now What?" is available on demand! Robin Gareiss at Metrigy explains the real-world data, analyzing the issues with customer service—along with the operational practices and technologies that will reverse problematic experiences. Andrew Traba, VP of Product Marketing at NICE, and Alan Ranger, VP of Marketing at Cognigy will discuss their take on consumer perspectives on customer service, what needs to change, and how they can help. #CX #CustomerService #CustomerExperience #AI https://lnkd.in/gTaJgxiW
Customer Service is Getting Worse. Now What? - Series
https://series.brighttalk.com
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#MetriNote - Google Cloud?introduced?Customer Engagement Suite with Google AI, a #customerexperience application combining its #conversationalAI products, including analytics; omnichannel #contactcenter functionality; and Gemini AI models supporting multimodal capabilities and grounded in a company’s own data for greater accuracy of response. Link in comments.
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#MetriNote - As part of a slew of?announcements?at its annual HP Imagine event, HP introduced new Poly video conferencing devices, including the Poly Studio X32 and X72 all-in-one video bars, and the Poly Studio V32 and V72 premium video bars. #videoconferencing #video #PolyStudio Link in comments.