#MetriNote - Neat has?introduced?Neat Board Pro, an integrated all-in-one video conferencing device designed for mid- and large-size meeting rooms. #VideoConferencing #Meetings #microsofteams #zoom Read the full story in the comments!
Metrigy
IT 服务与咨询
Land O Lakes,FL 1,821 位关注者
Research advisory firm providing real-world metrics & analysis for successful strategies in #CX and #Collaboration.
关于我们
Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Check out our Newsletter: https://metrigy.com/newsletters/ Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: *Digital transformation and digital workplace *Unified Communications & Collaboration (UCC) *Customer Experience (CX) and contact center *Artificial intelligence and analytics There is no such thing as an “average day” here, and that’s what makes Metrigy so fun and enlightening (no burn out for us!) Analysts spend time conducting primary research with IT, customer experience (CX), and business leaders. Then, we get to watch the magic unfold by analyzing the data and learning what companies are doing, spending, using, and planning. Most importantly, we identify companies with measurable business success and evaluate what they’re doing that is different from those without the same level of business success. We use the ensuing metrics and analysis in many ways. We advise enterprise IT and CX leaders on their technology strategies, technology decisions, and vendor selection. We also advise technology providers on their product strategies and marketing initiatives, and we produce research-based content. In fact, we share the knowledge by creating lots of content overall, on our Web site, with media partners, and through our BrightTalk channel. And if our research isn’t exactly what you need, we conduct plenty of custom research to get you just the answers you need.
- 网站
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https://www.metrigy.com/
Metrigy的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 11-50 人
- 总部
- Land O Lakes,FL
- 类型
- 私人持股
- 创立
- 2020
- 领域
- UC, Contact Center, Social Business和Cost Models, Financials, and Lifecycle Management
地点
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主要
2641 Stonewood Park Loop
Suite 7
US,FL,Land O Lakes,34638
Metrigy员工
动态
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#MetriNote - RingCentral and Verint have?announced?a strategic partnership through which RingCentral will provide customers of its AI-powered RingCX cloud #contactcenter platform with access to Verint’s workforce engagement management (WEM), CX #automation, and knowledge management solutions. Read the full story in the comments!
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Based on Metrigy's latest Employee Engagement Optimization 2025 research study, what percentage of companies currently allow or are planning to allow external access to collaboration apps? #collaboration #employeenegagement #collaborationapps
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Metrigy转发了
#Blog by Robin Gareiss - #AI continues to transform #CX in remarkable ways. According to Metrigy’s latest research, the role of AI showcases significant implications for how businesses manage and enhance their #customerservice strategies. Here are a few key points from Metrigy’s Customer Experience Optimization 2024-25 research study:
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Metrigy转发了
#ICYMI - From reductions in #AHT and customer effort, to increases in employee efficiency and containment, strategic implementations of AI and analytics are having a monumental impact on business metrics. Join Robin Gareiss & NICE as they explore 7 key #AI practices brands can follow to achieve #CX success. Now on demand! https://lnkd.in/gSv67bmK
NICE | 7 Key AI Practices for Successful CX Brands
get.nice.com
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#Blog by Robin Gareiss - #AI continues to transform #CX in remarkable ways. According to Metrigy’s latest research, the role of AI showcases significant implications for how businesses manage and enhance their #customerservice strategies. Here are a few key points from Metrigy’s Customer Experience Optimization 2024-25 research study:
The Evolving Role of AI in Customer Experience: Insights from Metrigy's 2024-25 Study
https://metrigy.com
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#MetriNote - Cisco has?introduced?a slew of new employee and customer experience innovations and products at its annual #WebexOne conference. #EmployeeExperience #CustomerExperience Read full story in the comments!
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#Blog by Robin Gareiss - In the ever-evolving landscape of customer experience (CX), companies are continuously refining their strategies to stay ahead of the curve. Metrigy’s latest research on Customer Experience Optimization for 2024-25 sheds light on the most effective methods and tools driving success in the industry. Here’s a deep dive into the findings and what they mean for businesses aiming to enhance their #CX strategies. #customerexperience Read the full post in the comments!
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#ICYMI - Hear Irwin Lazar in #webinar on demand! Irwin shares the characteristics of successful organizations in meeting the need for #hybrid and flexible work. Covering key trends in #hybridwork, how successful companies are leveraging #generativeAI to improve collaboration and how they are measuring ROI, and much more!
Optimizing Employee Engagement
brighttalk.com
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Check out this addition of the AudioCodes Always On CX:EX with Irwin Lazar, Gidi Adlersberg, and Josh Chronister! Irwin shares insights from his latest research in a report on Integrating Microsoft Teams and Contact Center. #Teams #ContactCenter https://lnkd.in/gJ87MwSb
Integrating Microsoft Teams & contact center? All you need to know
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