MessageDesk

Launching new products is difficult enough. Replacing your existing product with a brand new one is ludicrous. Some would say it's the cardinal sin of product management. Why replace what's already working? Well the reality is, customer needs and industry requirements are ever evolving. To stay ahead, sometimes it requires you to rethink why your product exists. What problems are you trying to solve? And most importantly, what solutions have the biggest impact on your customers? Version 2.0 of MessageDesk not only resolves our customer's biggest pain points, it also enables a whole new generation of business messaging. Over the coming months well share more but for those interested you can learn more about our next chapter here: https://lnkd.in/gBhwMucu

Big shoutout to Diana Hill and her team at Pathways to Independence. They do incredible work empowering young women from disadvantaged backgrounds with education, housing, mentorship, and more. They also use MessageDesk to communicate with 37+ clients, 90+ volunteers, and 40+ mentors. Diana recently shared with me that before MessageDesk, she and her team had some serious communication challenges, like: ? Emails going unread. ? Phone calls getting missed/ignored. ? Volunteers missing critical updates. Diana put it best: "We were always playing catch-up." But here’s what happened after Diana and her team transformed their communication with MessageDesk: ? Clients now respond instantly: Text reminders for events and updates keep everyone engaged. ? Volunteers stay aligned: MessageDesk's real-time text broadcasts ensure that 90+ fundraising volunteers and 40+ mentors stay informed. ? Donor relationships are stronger: Personalized texts make donor outreach more impactful. ? Survey participation skyrocketed: Diana and her team went from a handful of responses via email to nearly 100% when texting surveys during events. Diana joked that “herding cats” used to describe their communication efforts. Now? The team confidently delivers their mission knowing their messages get read and acted on. For Diana and Pathways, the shift to text messaging via MessageDesk didn’t just solve problems—it created opportunities to scale their impact. Read the full story here -> https://lnkd.in/giQYhrmX

We're excited to share that our very own Joshua Merryman will take the stage at #renostartupweek this September to share his top 5 lessons learned while helping the team scale MessageDesk! ?? ?? ??

Check out our very own?Joshua Merryman?during the upcoming?Reno Startup Week!

Jamie Vinson and her team at J&J Financial Management Inc. use MessageDesk to reduce their phone time and get fast responses from clients, especially during the tax season when things get busy. We recently sat down with Jamie to get her story and to better understand what kind of results she and her team are seeing with MessageDesk. In her own words: "MessageDesk freed up our time and allowed us to get our clients to talk back with us to provide information... (MessageDesk) created a better relationship with a good, many of our clients whom we might not have been able to connect with." Some other key takeaways: Time Savings:?Jamie estimates that MessageDesk saves her several hours each day. During tax season, Jamie reduced the need for lengthy phone calls with clients. Improved Client Relationships:?By offering a preferred communication channel, Jamie’s clients feel more engaged and are more responsive, enhancing overall satisfaction. Operational Efficiency:?The integration with Jamie’s existing tools streamlined her processes, making it easier for the team to manage tasks and client communication without significant training or onboarding. Read Jamie's full story here on our website:?https://lnkd.in/gdTz-wCK