Collecting data is one thing, but acting on it requires some intelligence. ✨ MedalliaAI helps you stay in the know, close the loop, and create customer love. 💙
关于我们
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- 网站
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http://www.medallia.com
Medallia的外部链接
- 所属行业
- 软件开发
- 规模
- 1,001-5,000 人
- 总部
- Pleasanton，California
- 类型
- 私人持股
- 领域
- Customer Experience Management、Technology、Business Intelligence (Data/Text Analytics)、Enterprise Feedback Management、Social Media、Text Analytics、Employee Experience、Social Listening、SaaS、Customer Feedback、Employee Experience和Contact Center
地点
Medallia员工
动态
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We know that omnichannel insights are an essential part of a customer experience strategy, and the experts that joined us at #MedalliaExperience agree! Check out what they had to say on the Medallia blog: https://bit.ly/3Ry9a7e
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CX investments drive real business value, but securing executive buy-in can be challenging. How can you effectively demonstrate the financial value of CX initiatives and overcome common objections? Join Jodi Searl, CXO at Medallia, Lisa Kinney, VP of Enterprise Customer and Market Intelligence at Albertsons, and Corey McNair, Senior Consultant at Forrester for a candid discussion on: •Overcoming skepticism •Aligning CX to business goals •Leveraging data to influence leadership Register now ➡️ https://bit.ly/42z2Wdo
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Have you been asking yourself what do CX practitioners really think of AI? We wondered the same thing, so we sent Andrew Custage, Head of Market Research, to find the answer. One of his key findings? Most organizations are already using AI and reception has been great!
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What happens in Vegas doesn’t stay in Vegas—especially when it’s #MedalliaExperience. Get the inside scoop from a first-timer on what made this year unforgettable, from bold innovation to powerful partnerships. 👏 Big congrats to our 2024 Partner Award winners: Accenture, Salesforce, Katmai, NRC Health, The Arnold P. Gold Foundation, and KPMG US! Check out the blog recap ➡️ https://bit.ly/42P5x2U
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Big congrats to Oscar on first place, Lando on a third place finish, and the entire McLaren Racing team on an incredible weekend at the Bahrain Grand Prix! As McLaren’s Official Feedback Partner, we know it takes real-time insight, precision, and teamwork to stay ahead—on and off the track.
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Want to stay ahead of the next big changes in CX and EX? We’ve got you covered. This week’s All Things Experience is filled with podcast and web video episode recommendations, new reports and survey findings, expert tips, and real-world lessons from brands that are doing things right (and insights into what they’re doing).