Medallia

Have you ever wondered how to lock in loyalty? Our joint Medallia and Ipsos research answers some of the tough questions around loyalty. We can't wait for Andrew Custage and Jamie Thorpe to dive into the answers to these questions at #MedalliaExperience next week! ✨ (But if you really can't wait for their session, explore the research now at the link in comments 🔗)

Join Medallia at Elevate PX 2025! Medallia is bringing the future of patient experience to The Beryl Institute Elevate PX 2025! Visit us at Booth #1 to see how real-time insights drive stronger engagement, measurable impact, and better care. Plus, don’t miss our exclusive reception—RSVP at the link in the comments to connect with industry leaders over great conversations and delicious refreshments. See you there!

◀️ Last week, we kicked off sales with SKO ▶️ Next week, we kick off #MedalliaExperience Check out our SKO highlights 📽️

🚀 The customer and employee experience landscape is evolving at lightning speed, and brands must evolve to stay ahead of the competition. Medallia’s Jodi Searl and KPMG US’s Swetha Kumar dive into the top three trends driving the future of experience:  🔹 Proactive Empathy  🔹 Connected Experiences  🔹 Hyper-Personalization with AI Watch the full EXP Now video, link in comments, to learn how leading brands are leveraging technology and employee insights to create impactful experiences that deliver measurable ROI. 📊

McLaren Racing had a fantastic start to their 2025 season over the weekend at the #AUSGP 🏎️ Lando Norris took home the win in a wet and tricky race! We're excited to continue to work with McLaren Racing as their Official Feedback Partner, and we can't wait to see what the rest of this season holds for the team.

The countdown to #MedalliaExperience ‘25 is on. In 2 weeks we hope to see many of you as we bring together the industry’s leading experts and brands to share best-in-class customer and employee experience management resources, strategies, and insights. Until then, check out the reports, study findings, and guides we’ve rounded up for you in the latest edition of All Things Experience! 

We've had an incredible week here at Medallia! 🚀 Our go-to-market teams from around the world gathered for our sales kickoff. They witnessed firsthand how Medallia is shaping the future of #CustomerExperience. We couldn't be more excited for the year ahead. Let's go! 💥

You won't want to miss this insightful session on the transformative connection between #CX and #EX at #MedalliaExperience 💫 Denise Yohn, Jessica Shannon, and Sasha Fard will be live on stage discussing actionable strategies for turning brand promises into lived realities. RSVP now 🔽

86% of CX pros agree customer retention outperforms acquisition, yet 71% say loyalty is harder than ever to maintain. Why? Customer expectations are shifting, and brands struggle to keep up. Our latest research, "Beyond Transactions: The Shifting Dynamics of Customer Loyalty," done in collaboration with Ipsos, Lorraine Rough CCXP, and Jamie Thorpe, explores what’s changing and how you can stay ahead. ✅ What customers really want ✅ The biggest challenges brands face ✅ 4 key strategies to strengthen retention 📥 Get the insights now! https://bit.ly/4bLXkPW

Whether you’re AI-curious or an AI enthusiast, it’s safe to say that AI is here to stay. It’s likely not a matter of if you will use it in your CX efforts, but when. Get ahead of the curve with our AI Knowledge Hub, a curated compilation of subject matter expertise, peer-reported data, practical use cases, and more, all for the CX leader who wants to work smarter with AI. Access the AI Hub → https://bit.ly/3Qu0lKU