What do the category leaders across the auto, telecom, grocery, airlines, financial services, and home improvement industries have in common? They outperform their peers when it comes to loyalty—and shareholder return, revenue, and operating income growth. That’s just one of the must-see findings we’ve rounded up for you in the latest edition of All Things Experience!
关于我们
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- 网站
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http://www.medallia.com
Medallia的外部链接
- 所属行业
- 软件开发
- 规模
- 1,001-5,000 人
- 总部
- Pleasanton，California
- 类型
- 私人持股
- 领域
- Customer Experience Management、Technology、Business Intelligence (Data/Text Analytics)、Enterprise Feedback Management、Social Media、Text Analytics、Employee Experience、Social Listening、SaaS、Customer Feedback、Employee Experience和Contact Center
地点
Medallia员工
动态
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Did you know that the vast majority of CX practitioners have used AI in some professional capacity? Check out our By the Numbers clip to learn more about Andrew Custage's AI research.
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Thinking about rebooting your CX strategy? Here are three easy tips to help you get there. 📈 #CustomerExperience
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Join us tomorrow for a live Executive Roundtable The Future of Behavioral Intelligence: Improving CX with Dynamic Data Listen in as industry leaders discuss the benefits of dynamic data for CX/EX vs. more traditional, timely feedback methods. Register now: https://bit.ly/4hsjDfR
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How do you know if you have the best #CustomerExperience platform for your brand? We put together a handy checklist to help you answer that question. ✅
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Want to become a master of #CustomerExperience? Then, you definitely don't want to miss the #MedalliaExperience conference. 💫 Register now for the opportunity to take a CX MasterClass at Experience '25 📝
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#MedalliaExperience attracts the brightest minds in the world of experience management. For 3 dynamic days, enthusiasts will discuss the state of the experience landscape and visions for the future 💫. Looking for a sneak peek at some of these predictions? We asked Medallia’s amazing partners — SMT, Ipsos, ComOps - Strategy & Commercial Operations as a Service, New Metrics, and KPMG US — about their “big bets” for the future of CX that they plan to share with conference attendees!
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•Shep Hyken, #CX expert, shares what he's most looking forward to at the #MedalliaExperience conference 💫
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