What happens in Vegas doesn’t stay in Vegas—especially when it’s #MedalliaExperience. Get the inside scoop from a first-timer on what made this year unforgettable, from bold innovation to powerful partnerships. 👏 Big congrats to our 2024 Partner Award winners: Accenture, Salesforce, Katmai, NRC Health, The Arnold P. Gold Foundation, and KPMG US! Check out the blog recap ➡️ https://bit.ly/42P5x2U
关于我们
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- 网站
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http://www.medallia.com
Medallia的外部链接
- 所属行业
- 软件开发
- 规模
- 1,001-5,000 人
- 总部
- Pleasanton，California
- 类型
- 私人持股
- 领域
- Customer Experience Management、Technology、Business Intelligence (Data/Text Analytics)、Enterprise Feedback Management、Social Media、Text Analytics、Employee Experience、Social Listening、SaaS、Customer Feedback、Employee Experience和Contact Center
地点
Medallia员工
动态
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Big congrats to Oscar on first place, Lando on a third place finish, and the entire McLaren Racing team on an incredible weekend at the Bahrain Grand Prix! As McLaren’s Official Feedback Partner, we know it takes real-time insight, precision, and teamwork to stay ahead—on and off the track.
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Want to stay ahead of the next big changes in CX and EX? We’ve got you covered. This week’s All Things Experience is filled with podcast and web video episode recommendations, new reports and survey findings, expert tips, and real-world lessons from brands that are doing things right (and insights into what they’re doing).
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Fabrice Martin, Chief Product Officer at Medallia, sat down with Greg Kihlstrom from The Agile Brand with Greg Kihlström® to discuss how AI can help power better experiences for customers — before, during, AND after their interactions. Tune in to Fabrice's episode to learn more: https://bit.ly/4ihiqaK
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The contact center is evolving—and it’s time we see it for what it really is: a customer insight engine. In our latest conversation with KPMG US’s Swetha Kumar, we break down why contact centers are becoming central to understanding your customers and creating meaningful experiences that drive ROI. 🎬 Don’t miss this clip from “Strategies for Impactful Experiences.”
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Sid Banerjee, Medallia's Chief Strategy Officer, shared his vision for the future of CX onstage at #MedalliaExperience a few weeks ago. In case you missed it, he also rounded up his thoughts for the Medallia blog. Here's the TLDR; • Surveys are not enough: For a true omnichannel approach to CX, organizations must move beyond surveys and eliminate silos and unite the teams, technology, and touchpoints across the entire customer journey. • Unlock real value in the contact center: Bringing AI-powered CX to the contact center can help organizations save millions of dollars through reduced call time and volume, improve agent satisfaction and productivity, and increase customer and employee retention — driving significant ROI to organizations. • The AI-driven future of CX: The future of CX is one that listens everywhere, connects insights across the business, and turns intelligence into action. For a closer look at Sid's vision for the future of CX, check out his blog ➡️ https://bit.ly/42kSpRJ Watch Sid's keynote presentation 📺 https://bit.ly/42D1aIc
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Experiencing skepticism about ROI? Having a hard time securing executive buy-in? You're not alone, these are challenges that experience leaders often face. Join Jodi Searl, CXO at Medallia, Lisa Kinney, VP of Enterprise Customer and Market Intelligence at Albertsons, and Corey McNair, Senior Consultant at Forrester for a candid discussion on: •Overcoming skepticism •Aligning CX to business goals •Leveraging data to influence leadership Register now ➡️ https://bit.ly/42z2Wdo
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What are the biggest challenges facing CX leaders? Our partners spoke to Dom Nicastro on the Experience Hub floor at #MedalliaExperience to explain what they see as the largest challenges CX practitioners need to overcome.
CMSWire Editor-in-Chief Dom Nicastro got the CX scoop last month in Las Vegas at the Medallia Experience conference https://lnkd.in/euNzR7vz. What's the biggest challenge facing CX leaders and what can they do about it? We heard from those working the floor in the technology showcase. Speakers highlighted key CX challenges including making AI actionable in contact centers, proving CX impact in financial terms and testing experiences before launch to avoid brand missteps. Change management was also flagged as a major hurdle, as was the need to better connect loyalty and CX programs for greater customer value. Thanks to this crew for grabbing some time with us: Brad Macdonald of Epsilon Amanda Miller of Five9 Anthony Rogalski of UserTesting Marc Mandel, CCXP of OGC Global Maura Howley of Ipsos
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Lando & Oscar are back both on the podium again this weekend in Suzuka! Congratulations to our partners McLaren Racing for finishing P2 and P3 at the #JapaneseGP We're proud to be the official feedback partners of McLaren: https://bit.ly/44g5ApI
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Are you making personalization a priority? You might be falling short of expectations if you're not. Medallia Market Research looked in to how consumers really feel about personalization. Dive into the findings: https://bit.ly/4cjcCff