Medallia

Breaking News for #MedalliaExperience '25 📢 We're thrilled to announce: • Will Guidara and Denise Yohn as our keynote speakers •Our incredible lineup of customers that will be speaking, including CVS Health, DICK'S Sporting Goods, and SeatGeek •The agenda is now live! Be sure to check out the Experience website to learn more and register now: https://bit.ly/45uD7KI With just over two months to go, we can't wait to share this incredible experience with you ✨

Whether you're an AI skeptic or enthusiast (but especially if you're a skeptic), now's the time to take a look at our new AI research report. 📥 Download the report: https://bit.ly/4fVtQj8

At Medallia, supporting our customers is a top priority! ✨ #CustomerExperience

Personalized experiences make a huge difference when it comes to #CustomerExperience and customer loyalty, according to Medallia Research expert Andrew Custage.

We are excited to welcome Sid Banerjee to Medallia as our new Chief Strategy Officer. As former founder of Clarabridge, Banerjee has been at the forefront of driving innovation in customer experience technology for more than 20 years. He will lead the development of Medallia’s AI innovation agenda and work closely with clients as they drive transformation in their organizations. Read more about the addition of Sid and other key leadership here: https://bit.ly/4fQpzNX

Ever wonder how many of your fellow CX professionals are using AI to help them do their job? Or how much CX teams are investing in AI? We surveyed more than 800 CX professionals to uncover how artificial intelligence is shaping the customer experience landscape: ✅ How CX teams are using AI to get ahead of the competition ✅ The concerns and potential risks CX leaders are seeing with AI ✅ Practical tips for gaining a competitive edge with AI Whether you're an AI enthusiast or a skeptic, this report has the insights you need to separate the hype from reality. 🚀 📥 Take a look at the research: https://bit.ly/4fVtQj8

We are excited to announce Mark Bishof has been named Chairman and CEO of Medallia. "I am honored and excited to lead Medallia, a true pioneer with a vast history and depth of personalized enterprise experience data. Medallia has always been a customer-centric and forward-thinking company dedicated to helping enterprises fulfill their brand promises and deliver exceptional experiences. As our industry landscape continues to evolve, and with the backing of a world-class investor like Thoma Bravo, we have significant opportunities to capitalize on to drive long-term growth and extend our leadership in the space.” — Mark Bishof, Medallia Chairman & CEO Mark brings 40+ years of senior leadership in both public and private software companies, most recently and notably, as Chief Business Officer of Qualtrics and CEO of Clarabridge. Medallia also announced several other key senior leadership appointments, all of whom have been at the forefront of experience management for decades. Read more about the transition here: https://bit.ly/4fQpzNX

According to Medallia research, 60% of customers report having discovered a new brand via social media. Social media is the second most common form of new product discovery, behind only browsing in-store. If you have, let us know which brand in the comments!

Are you an AI skeptic or enthusiast? Vote below and let us know your thoughts in the comments. Keep your eyes peeled for our Gen AI research report dropping next week. The results might surprise you 👀

Do you know how to make your customers more loyal in the new year? Check out our loyalty infographic to learn what impacts loyalty.