Whether you’re AI-curious or an AI enthusiast, it’s safe to say that AI is here to stay. It’s likely not a matter of if you will use it in your CX efforts, but when. Get ahead of the curve with our AI Knowledge Hub, a curated compilation of subject matter expertise, peer-reported data, practical use cases, and more, all for the CX leader who wants to work smarter with AI. Access the AI Hub → https://bit.ly/3Qu0lKU
关于我们
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- 网站
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http://www.medallia.com
Medallia的外部链接
- 所属行业
- 软件开发
- 规模
- 1,001-5,000 人
- 总部
- Pleasanton，California
- 类型
- 私人持股
- 领域
- Customer Experience Management、Technology、Business Intelligence (Data/Text Analytics)、Enterprise Feedback Management、Social Media、Text Analytics、Employee Experience、Social Listening、SaaS、Customer Feedback、Employee Experience和Contact Center
地点
Medallia员工
动态
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The #MedalliaExperience agenda is live 💫 From our celebrity keynote with Will Guidara to the breakout ‘Creating a Global Customer Experience for 40 Million Customers’ and everything in between, we have sessions that will help you elevate your CX. Go check it out: https://bit.ly/432b072
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We are excited to announce that Fabrice Martin has been named Chief Product Officer for Medallia. “Medallia’s long history as a leader in CX and the chance to join this leadership team at such a crucial time in the experience space made this an opportunity I couldn’t pass up. With Medallia’s omnichannel signal capture, conversational intelligence, and new generative AI features, we are well-positioned to accelerate the innovation and value we drive for our clients. I can’t wait to get started and to share our roadmap for innovation at Experience ‘25 in a few short weeks.” — Fabrice Martin, Medallia CPO Fabrice brings over 30 years of leadership experience in product management and development at cloud-based enterprise software companies, including extensive industry experience as Chief Product Officer, Customer Experience at Qualtrics, and CPO at Clarabridge. Read more about the new appointment here: https://bit.ly/4gTdkk1
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Curious how leading luxury brands delight customers, operate to the highest standards, and keep guests coming back? 💫 Register for our upcoming webinar with ComOps - Strategy & Commercial Operations as a Service, The Fontainebleau Las Vegas Formula: How Data & Technology Create Unforgettable Guest Experiences: https://bit.ly/41mHjN5
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What do the category leaders across the auto, telecom, grocery, airlines, financial services, and home improvement industries have in common? They outperform their peers when it comes to loyalty—and shareholder return, revenue, and operating income growth. That’s just one of the must-see findings we’ve rounded up for you in the latest edition of All Things Experience!
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Did you know that the vast majority of CX practitioners have used AI in some professional capacity? Check out our By the Numbers clip to learn more about Andrew Custage's AI research.
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Thinking about rebooting your CX strategy? Here are three easy tips to help you get there. 📈 #CustomerExperience
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Join us tomorrow for a live Executive Roundtable The Future of Behavioral Intelligence: Improving CX with Dynamic Data Listen in as industry leaders discuss the benefits of dynamic data for CX/EX vs. more traditional, timely feedback methods. Register now: https://bit.ly/4hsjDfR
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How do you know if you have the best #CustomerExperience platform for your brand? We put together a handy checklist to help you answer that question. ✅
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