Better EX = Better CX According to Medallia research, when employees believe that their company treats them well, they are more motivated to treat those they serve well. By investing in systems that capture and act on feedback and by fostering a supportive work environment, you can unlock valuable insights and maximize your organization’s potential. Better EX isn’t just great for employees — it’s great for your business, too.
关于我们
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- 网站
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http://www.medallia.com
Medallia的外部链接
- 所属行业
- 软件开发
- 规模
- 1,001-5,000 人
- 总部
- Pleasanton，California
- 类型
- 私人持股
- 领域
- Customer Experience Management、Technology、Business Intelligence (Data/Text Analytics)、Enterprise Feedback Management、Social Media、Text Analytics、Employee Experience、Social Listening、SaaS、Customer Feedback、Employee Experience和Contact Center
地点
Medallia员工
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Diane Yip
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Brian D.
$250m in lifetime SaaS & software revenue generated. Demonstrated ability to connect business opportunities and challenges to tangible financial…
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Michael J. Robinson
CIO | Driving Transformational Business Outcomes | Creating Value By Turning Complexity Into Simplicity
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Brian Ward
动态
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In our latest blog, Eric Stoessel interviews leading brand expert Denise Yohn to dive into just how vital employee experience is to build a lasting brand identity.
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Congratulations to the CVS Health Enterprise CX Team on this amazing honor! Medallia couldn't be prouder to be your partner. Special shout out to Srikant Narasimhan and Melissa Archambault for leading this team to success!
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How many brands are you loyal to? According to our research, it's likely more than one. That's just one of the topics Andrew Custage and Stacie Parr cover in Brand Loyalty By the Numbers. If you're interested in learning more, check out the full episode on Exp Now: https://bit.ly/40OsbrW
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AI and GenAI are revolutionizing CX and driving real results for businesses like yours. Here are the five concrete ways AI can help you deliver on your brand's promises and create lasting customer loyalty: https://bit.ly/4fCIpsC
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“Our Voice of Customer team at Pacific Life uses Medallia to gather and analyze customer insights, driving actionable changes that enhance both customer and employee experiences. Our mission is to democratize these insights across the company, empowering all business units to prioritize the customer experience and foster a proactive, company-wide movement toward excellence.” -Meghan Kaiser Colton, Enterprise Voice of Customer Product Owner, Pacific Life Learn more about our amazing partnership with Pacific Life in our attached customer spotlight.
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What do Hyatt, DICK'S Sporting Goods, The Cheesecake Factory, McKesson, and Prudential Financial all have in common? They're all speaking at Experience '25! We know that you're just as excited as we are to learn from them. Make sure to register now so you don't miss out: https://bit.ly/3ARahtN #MedalliaExperience
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We're excited to announce that Simonetta Turek, Chief Product Officer at Medallia, has been shortlisted for the CX Today—CX Leaders Awards 2024 in the Editor's Choice category. This award recognizes individuals for their dedication, achievements, and industry success and ability to improve experience, innovate, and execute. At Medallia, Turek leads product and design and is a member of the executive leadership team. Her passion for customer success, AI, machine learning, and driving results at scale has already proven invaluable at Medallia.
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We’re thrilled to announce that Medallia has been named a Leader in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024. Medallia received the highest score in both the Current Offerings & Strategy categories and, across 26 different criteria, we received the highest possible scores in 15. If you're interested in learning more, check out the report here: https://bit.ly/4hMZVMl
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