Enhancing Guest Experiences: Key Takeaway from the Bar & Restaurant Expo At Maya Hotels, we are committed to continuously learning and enhancing our guest experiences across all our hotels. This week, our team attended the Bar & Restaurant Expo in Las Vegas to gain insights from F&B industry leaders on enhancing hospitality. A recurring theme throughout the expo was the profound impact of small, intentional gestures in creating exceptional guest experiences. Speakers like Will Guidara in his keynote on “Unreasonable Hospitality,” emphasized how thoughtful actions can significantly boost customer loyalty. Similarly, Michael Tipps, Founder of Maverick Theory, highlighted the importance of empowering staff to deliver personalized service that resonates with guests. These insights resonate deeply with our philosophy at Maya Hotels. Operating multiple food and beverage outlets within our hotels, we understand that every interaction is an opportunity to enrich our guests’ experiences. Whether it’s through a warm greeting, anticipating needs, or creating a welcoming atmosphere, we strive to make every moment count. As we look ahead to the opening of our new rooftop bar, restaurant, and event space at the Hilton Garden Inn Steele Creek in Charlotte, NC, we are excited to craft memorable experiences for our guests and the community! #Hospitality #GuestExperience #ContinuousLearning #MayaHotels #BarAndRestaurantExpo #HappinessThroughHospitality
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