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Mattersight Corporation

Mattersight Corporation

IT 服务与咨询

Chicago，Illinois 5,376 位关注者

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关于我们

Mattersight helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers. With the industry's largest database of customer behavioral profiles and advanced analytics, Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.

网站
https://www.mattersight.com
所属行业
IT 服务与咨询
规模
201-500 人
总部
Chicago，Illinois
类型
上市公司
领域
Call Routing Software、Personality Analysis、Customer Experience、Call Monitoring、Compliance、Performance Management、Sales Effectiveness、Voice of the Customer、Artificial Intelligence、Machine Learning、Big Data、Speech Analytics、Predictive Analytics、Customer Satisfaction、Agent Coaching、Conversation Data、Agent Desktop Capture、QA Automation、Behavioral Communication Training、Call Storage & Retrieval、Service & Support、Productivity、Outsourcer Performance、Collections、Claims、Customer Retention、Data Security & Privacy、Performance-Based Pricing、Behavioral Call Routing和Predictive Behavioral Routing

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融资

Mattersight Corporation 共 6 轮

上一轮

上市后债务

US$30,000,000.00

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