MasteryCX

A pleasure working with Satrix Solutions and talking CX of the future.

MasterCX's own Kevin McCahill was recently featured on the Customer Success Playbook podcast, where he shared insights on enhancing customer experience through EQ and AI. ??? Check it out on Spotify, Apple Podcasts, or wherever you find yours. We're passionate about helping companies unlock their full potential through tailored customer experience programs and scalable strategies. If you're ready to transform your business and drive growth, let's connect! Whether you're looking to enhance your onboarding, retention, or revenue growth, we're here to help.

Is drawing boundaries with your customers a struggle? While we are always there to help our clients and members, however proactively setting boundaries is beneficial. Letting members know?how you will respond?(via phone, email, or otherwise), and?when you will respond?(within a few hours, the following day) is hugely beneficial is setting expectations. People often expect things now, so making this clear up front will?prevent unnecessary frustration. Want advice on how to apply these suggestions? Reach out, we're here to help.

Is drawing boundaries with your customers a struggle? While we are always there to help our clients and members, however proactively setting boundaries is beneficial. Letting members know?how you will respond?(via phone, email, or otherwise), and?when you will respond?(within a few hours, the following day) is hugely beneficial is setting expectations. People often expect things now, so making this clear up front will?prevent unnecessary frustration. Want advice on how to apply these suggestions? Reach out, we're here to help.

??? Excited to share our latest Customer Success Playbook episode featuring Kevin McCahill, founder of MasteryCX! We dove deep into how emotional intelligence shapes customer success in today's rapidly evolving landscape. ?????? ??????????????????: Why EQ is becoming more valuable in an AI-driven world How to measure the impact of emotional intelligence on business outcomes Practical strategies for developing EQ within your teams Real case studies showing EQ's impact on NPS and retention Kevin shared incredible insights from his 20+ years in customer success, including how one company transformed their negative NPS scores to +40 in one quarter through EQ-focused strategies. Whether you're leading a CS team or looking to advance your career, this episode is packed with actionable insights you won't want to miss. Listen now at https://lnkd.in/eYm_FRVz #CustomerSuccess #EmotionalIntelligence #Leadership

???Great to have Kevin McCahill join Roman Trebon and Kevin Metzger on the Customer Success Playbook Podcast to discuss a topic we're deeply passionate about - emotional intelligence in customer success. ? We explored: ? Why EQ transcends the 'soft skills' label ? How to quantify the business impact of emotional intelligence ??The future of EQ in an AI-integrated world ? Practical strategies for building emotionally intelligent teams ? One of my favorite moments was sharing how companies can transform their customer relationships through EQ-focused approaches. We discussed real examples where understanding and responding to customer emotions led to dramatic improvements in satisfaction and retention. ? As we navigate an increasingly automated world, the human touch becomes more valuable than ever. I shared insights on how CS professionals can leverage emotional intelligence to advance their careers and drive better business outcomes. ? Thank you Roman and Kevin for a great conversation! Looking forward to hearing your thoughts and experiences with EQ in customer success. ? Listen to the full episode:?https://lnkd.in/eYm_FRVz ? #CustomerSuccess #EmotionalIntelligence #Leadership #BusinessGrowth

Customer Experience (CX) is a critical driver of any company's growth.?What are you doing to ensure you have the skills needed to keep your customers engaged? Kevin McCahill's interview with Satrix Solutions covers where leaders need to focus their energy. Reach out to learn more about how MasterCX can help your business.

What are you doing to make sure your customers see the ROI? And if you can't answer that, let us help.

Pleasure to work with Sales Impact Academy writing valuable new programs for CX leaders. Reach out to learn how this can increase retention with your customers.

How is your business nurturing its next generation of leaders? We’ve been working with a group of 20 ‘rising stars’ in the research and development department of an international company, based in Jacksonville, USA. Each employee has progressed through a customised programme centred on preparing them for future leadership roles. They’ve experienced six virtual workshops, ranging from mindset and resilience through to critical thinking and inclusive leadership. And they’ve taken part in two days of face-to-face sessions focused on influencing, coaching and presentations skills. It’s all been delivered by two stars of our own - Sam Greenwood and Kevin McCahill.