Massachusetts Retail Lumber Dealers Association

Don't miss the MRLDA Swing Into Spring event on Thursday, April 17th at Topgolf in Canton, MA! Register Here: https://lnkd.in/ecieRJaN Please note: There will be no Spring Golf Outing this year, so get your practice swings in with us! Save the Date for the MRLDA Golf Outing at Pinehills Golf Club on August 4th.

Join us for the Past Presidents, Past Board Members, & Friends Luncheon on Thursday May 1st, 2025 at the MIT Endicott House! Get details and register here: https://lnkd.in/gw2xfGrZ

For the third consecutive year, the NRLA-endorsed property and casualty insurance program with Acadia Insurance (a Berkley Company) and Gallagher has earned a dividend. As a result, we are pleased to announce that $912,884 will be returned to qualifying members! This significant dividend reflects the collective efforts of the NRLA membership and our partners in supporting safety and risk management. Many MRLDA members are already benefiting from this program. Is your company?

Industry leaders warn that while raw material costs may eventually stabilize, past tariff-driven and pandemic-related price spikes have shown that most manufactured building materials remain at higher prices. Read more.

Please join us for MRLDA's Swing Into Spring on Thursday, April 17 at TopGolf in Canton, MA! Cost is $75 per person and includes 2-hours Topgolf, hors d'oeuvres, and cocktails. Register your bay of six today! We will assign under six attendees to a group. Register Here: https://lnkd.in/ecieRJaN Please note: There will be no Spring Golf Outing this year, so get your practice swings in with us!! Save the Date for the MRLDA Golf Outing at Pinehills Golf Club on August 4th.

Companies that prioritize customer experience (CX) consistently outperform competitors, even in uncertain economies. Research proves a direct link between customer satisfaction, brand loyalty, and long-term profitability. Businesses with the highest Net Promoter Scores (NPS) not only beat the stock market but also drive economic growth. Is Investing in Customer Experience Worth It? by John DiJulius

In a crowded market, differentiation is key. The winning formula? Expertise + Rapport = High Sales. Build trust, demonstrate value, and create a selling experience that makes you the obvious choice—without competing on price. Turn Selling Into An Experience by John DiJulius

'The Most Important Customer Service Skills Your Employees Need to Have' by John DiJulius Discover the essential customer service skills every employee needs to excel. Learn why CX is at an all-time low, which soft skills matter most, and how to train your team to deliver exceptional service. Read more on hiring for heart and training for success.

MRLDA is looking for volunteers to join the Massachusetts contingent at ABMA Advocacy Day on April 7 & 8, 2025. This is a unique opportunity to advocate for the building materials industry and meet directly with elected officials on Capitol Hill. Registration is now open – secure your spot today: https://lnkd.in/gmGRTfbj This FREE NRLA member benefit includes: ? An in-depth issue briefing to prepare you ? A networking dinner to connect with industry peers ? A full day on Capitol Hill advocating for key issues To support participation, MRLDA offers a $500 reimbursement for travel expenses. Don’t miss this chance to make an impact—register now and be part of the conversation shaping our industry’s future!

Last Call to Register for February Classes! Don't miss the final two February classes—there's still time to join. Did you know? Every MRLDA company has a $750 credit available for NRLA educational programming. Take advantage of this opportunity to invest in your team's growth! Scan the QR code or visit https://lnkd.in/eFvhZR9T to learn more!