Mascotte | Client & Operations Support for Vets

Meet Kayla ??— our newest Virtual Veterinary Assistant! With a strong background in veterinary client care, Kayla is passionate about providing seamless support and exceptional service to pet parents! She can handle administrative tasks ???, client communications ??, and can keep operations running smoothly ??. Fully equipped with Mascotte’s tech stack ???, she integrates seamlessly into the practice workflow, ensuring effortless efficiency ?.

If you or someone you know has been impacted by the layoffs at VitusVet and has experience in Client Experience & Operations, I'd love to meet you. Mascotte is growing rapidly, and we're actively looking for talented individuals to join our team!

Meet Nicola ??—the latest superstar to join our team! With 16 years of experience as a veterinary nurse, Nicola brings a passion for streamlining operations and delivering top-notch client care! As our newest virtual nurse, Nicola is here to handle tasks ??? and ensure smooth client communications ?? for your veterinary practice ??. Fully equipped with Mascotte’s tech stack ???, Nicola fits seamlessly into your workflow to make operations effortlessly flawless ?.

Meet Sascha ??—the latest superstar to join our team! A licensed and registered veterinary nurse since 2016, she brings a special touch with her expertise in emergency and critical care. As our newest operations pro, Sascha is here to handle tasks ??? and keep client communications smooth ?? for your veterinary practice ??. She fits right into your workflow, fully equipped with Mascotte’s tech stack ??? to make operations effortlessly flawless ?.

AI isn’t replacing veterinary staff—it’s empowering them! ?? Check out our latest issue on how Mascotte embraces AI to boost efficiency, streamline workflows, and enhance client care ?? Want more insights like this? Subscribe to our newsletter and get them delivered straight to your inbox bi-weekly ??

Meet Sonte ?? our newest operations expert, handling tasks ??? and client communications ?? for your veterinary practice ??. She brings her expertise to seamlessly integrate into your workflow, equipped with Mascotte’s tech stack ??? to ensure flawless operations ?.

?? At Mascotte, we don’t just hire—we build high-performing teams that seamlessly integrate into veterinary practices. From empathy to technical proficiency, we know what it takes to create CX & Ops teams that inspire trust and deliver results. ?? Check out the full article to learn what sets our talent apart!

Happy Tuesday! In this week's issue we discuss: 1?? The basics of customer experience (CX) and its link to higher revenue. 2?? Critical stages of the customer journey that impact your practice's success. 3?? The financial benefits of increased interaction and touchpoints. 4?? Practical advice for increasing client volume and retaining them. 5?? Simple steps to get started with CX transformation Let’s get into it! ??

?? We're excited to kick off our new newsletter, Paws & Profits, where we break down the business and money behind veterinary practices. Each edition will feature interviews with inspiring and fascinating figures in the veterinary space. In our first issue, we sat down with CJ Casselli from Truss Vet - Veterinary Urgent Care to explore his journey of launching an urgent care practice and scaling it to 3 successful locations ??

Read our Founder’s Q&A with Roy from The Woof below, where they discuss fundraising at pre-seed, staffing shortages in the veterinary industry, how Mascotte leverages AI, and more! ??