Marchex

Marchex’s ????-?????????????? ?????????????????? ?????????? has been named “?????? ?????????????? ???? ?????? ????????” by the prestigious 2024 BIG Awards for Business!? ? Sentiment Suite provides actionable insights into customer emotions from conversations to better understand negative and positive experiences, such as appointment availability, product performance, price, scheduling, and agent accountability. ? Read the press release: https://lnkd.in/dbaUDwp4 ? ?????? ???? ?????? ?????? understanding customer emotions being a "must-have" for 2025?

???? ???? ???????????????? ???? ???????? ???? ????????????????. ?????? ??????’?? ???????????????????? ?????? ????????????????????????? Steven Metzinger, health system consultant and former Healthgrades executive, shares his industry insights. Learn where AI can be most effective in the communication process and where it can have the greatest impact. Watch recording - https://lnkd.in/e-6mKd6W

Join Steven Metzinger, former Healthgrades executive and patient experience consultant, for a forward-looking Marchex live event tomorrow!

AI is evolving fast. Are you keeping up? From conversational intelligence to predictive insights, AI is changing how businesses engage with customers. But staying ahead isn’t always easy.?

???? ???? ???????????????? ?????????????????????????? ??????’?? ?????? ????????????—????’?? ?????????????????? ??????. Listen as Dan Claps, CFE (CEO of VODA Cleaning and Restoration), shares how his company uses AI as a key part of their business, helping them analyze customer calls and improve performance. Watch the on-demand webinar: ???????? ???????????? ???? ???????????????? ???????????????? ?????????????? ?????????????? ???????????? ?? Dan Claps, CFE (CEO of VODA Cleaning and Restoration), at Voda Cleaning & Restoration ?? Lucas Wilson, CEO at Signpost ?? Rachael Kornegay, Senior Account Manager, Marchex ?? Alissa Yeganeh, Vice President, Customer Success, Marchex https://lnkd.in/eUzwzKwW #AI #ConversationalIntelligence

Big congratulations to our CEO, Edwin Miller, for being named one of Seattle’s Top 25 Tech CEOs for 2025! Under Edwin’s leadership, ?????????????? has been at the forefront of ????-?????????????? ???????????????????????????? ????????????????????????, helping businesses unlock the value of customer conversations and make data-driven decisions.? ? This recognition highlights his vision and dedication to pushing AI innovation where it belongs—at the center of how businesses engage and grow.? ? Well deserved, Edwin!? ? Read more: https://lnkd.in/g4GBVTuy Key Executives

???? ???? ???????????????? ?????????????? ?????????? ???????? ??????????. ?????? ???? ???? ?????????????? ???????? ???????????? ???????????????? ? Learn why AI needs to analyze phone conversations—to ensure desired outcomes are met and patients are satisfied.? ? Join Steven Metzinger, health system consultant and former Healthgrades executive and Marchex experts Cynthia Gibbs-Dalrymple and Scott E. Rupp in a forward-looking webinar:? ? ?????? ???????????? ???? ?????????????? ??????????: ???? ??????????????, ???? ?????????????????? ?????????? ???? ???? ?? ???? ?????? ? https://lnkd.in/e2e5_WaT #AI #ConversationalIntelligence #HealthcareMarketing

?????? ???????? ???????????????? ?????? ???????? ???? ???????????? ?????????? ???????????????????????? Steven Metzinger, health system consultant & former Healthgrades executive, explains how conversational intelligence is exposing the problem—and fixing it. Long wait times, scheduling friction, and poor follow-ups frustrate patients and drive them elsewhere. AI-driven call insights help by: ?? Identifying hidden breakdowns in patient interactions? ?? Reducing missed opportunities and patient leakage? ?? Improving staff performance with AI-driven coaching? ?? Connecting marketing efforts to actual patient visits Healthcare leaders can’t fix what they can’t see. Learn how AI is changing that. https://lnkd.in/e2NpXhHS #HealthcareMarketing #ConversationalIntelligence #HealthcareTechnology?

???? ???????? ????????????????????????? ??????’???? ?????? ??????????.? ? Knowing where to start with conversational insights can be the hardest part.? Lucas Wilson, CEO of Signpost, shares a simple approach: Start small. See what works.? ? The key is to begin—because waiting will only put you behind.? ? Get expert insights and real-world examples—watch the on-demand webinar:? ???????? ???????????? ???? ???????????????? ???????????????? ?????????????? ?????????????? ???????????? - https://lnkd.in/eUzwzKwW ?? Dan Claps, CFE (CEO of VODA Cleaning and Restoration) ?? Lucas Wilson, CEO at Signpost? ?? Rachael Kornegay, Senior Account Manager, Marchex? ?? Alissa Yeganeh, Vice President, Customer Success, Marchex #AI #ConversationalIntelligence

???? ???? ???????????????? ???? ???????? ???? ????????????????.? ? ?????? ??????’?? ???????????????????? ?????? ?????????????????????????? ? AI is changing patient calls. But how do you make sure AI agents keep patients satisfied and phone interactions do not have negative impact on online reviews?? ? Join Steven Metzinger, health system consultant and former Healthgrades executive and Marchex experts Cynthia Gibbs-Dalrymple and Scott E. Rupp in a forward-looking webinar:? ? ?????? ???????????? ???? ?????????????? ??????????: ???? ??????????????, ???? ?????????????????? https://lnkd.in/e2e5_WaT ? March 12 at 1 PM ET #ai #HealthcareMarketing #HealthTech