ServiceDesk Plus underpins the IT service delivery processes at Sureserve Group, a leading UK-based provider of social housing energy services Catch Jaimie Hayes, group service delivery manager at Sureserve, outlining what made ServiceDesk Plus stand out as the ideal fit for its ITSM operations. ?? mnge.it/sureserve
ManageEngine IT Service Management
IT 服务与咨询
Pleasanton，CA 5,800 位关注者
Solutions for managing your IT service desk, IT assets, and customer support.
关于我们
In today's business environment, companies are increasingly dependent on their own internal IT teams to deliver business-critical services and functions. If IT services and the IT service desk are not properly managed, companies will see their productivity plummet and could lose their competitive edge. ManageEngine's ITSM suite is a proven way to manage and deliver the IT services that keep organizations running smoothly. Our ITSM solution is packed with all the critical ITSM processes, like incident, knowledge, problem, change, project, and asset management, as well as a CMDB module. Apart from a host of essential service desk capabilities, you also get best practice ITSM workflows, powerful integrations with IT management apps, smart automation, extensive reporting capabilities, and codeless customizations. Deployable on the cloud or on-premises, our ITSM suite provides great visibility and central control in dealing with IT issues, helping to ensure that businesses suffer no downtime. ManageEngine also offers an ITSM solution designed exclusively for managed service providers, with capabilities like account management, a built-in billing module, and rebranding. Our enterprise and IT service management platform, ServiceDesk Plus, is trusted by around 100,000 service desks worldwide, and the PinkVERIFY-certified IT asset management module of ServiceDesk Plus is also available as a standalone tool, AssetExplorer. For more information on our ITSM suite, please visit https://www.manageengine.com/.
- 网站
-
https://www.manageengine.com/products/service-desk/
ManageEngine IT Service Management的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 5,001-10,000 人
- 总部
- Pleasanton，CA
- 类型
- 私人持股
- 创立
- 1996
- 领域
- Asset Management、Purchase & Contract Management、Knowedge Base、Self Service Portal、IT Service Management、ITSM、ITIL 、Change Management、IT Help desk、Ticket Management、service request management、cloud service desk、cloud based ticketing system、online help desk software、online trouble ticket system、cloud help desk software、online ticket management和online support ticket system
地点
-
主要
获取路线
4900 Hopyard Rd., Suite 310
US，CA，Pleasanton，94588
ManageEngine IT Service Management员工
-
Ashwin Ram Ragupathi
Product Marketing Manager at ManageEngine IT Service Management
-
Satish Kumar Lawrence
Lead Presales Consultant | Solution Architect | IAM (Identity & Access Management) Consultant |WSM (Windows Server Management) | Networking | Active…
-
Bhuvanesh Karna
Regional sales manager (UK) - ManageEngine at Zoho Corporation
-
Harish Sundararajan
Senior product specialist of ManageEngine ServiceDeskPlus @zohocorporation
动态
-
ManageEngine IT Service Management转发了
Is your IT solution still compromising your security? Maybe it's time to reevaluate. While you are at it, you'll want to hear what ManageEngine customers say about our solutions. ??? See how Autism Spectrum Australia (Aspect) is transforming its operations with ManageEngine: https://lnkd.in/gVgbC7v2 ?? Read the case study here: https://lnkd.in/g96yfVnC #EndpointManagement #PatchAutomation #PasswordManagement ManageEngine IT Service Management ManageEngine IAM ManageEngine UEMS
-
-
?? ?????????? ???? ???? ?????????????????? ???????? ????% ???? ???????????????? ???????????????? ?????? ?????????? ????????, ?????? ?????????????? ??% ?????? ???????????? ????????. Talk about IT budgets being stretched thin! 1?? Are you paying for the latest version of a software but still running an older one? 2?? Do you know how many software licenses are sitting idle right now? 3?? Do you have a clear view of all the software assets across your organization? ? A surefire way to stay on top of all these questions is to conduct regular internal IT asset audits. We've put together a handy e-book that lays down key strategies that can help you ace those ITAM audits and take back control of your asset estate. ? Download the e-book for free!?mnge.it/itam-soc-2
-
GenAI has been hogging news headlines for at least a couple of years now. But all the noise and hype around AI drowns out significant trends that are just emerging and have the potential to reshape how IT teams operate. From the rise of agentic AI, which holds the promise of an autonomous digital workforce, to measuring AI-driven gains meaningfully, we've unpacked the key forces that impact the ITSM landscape. Read our latest article now ???mnge.it/AI_ITSM_trends
-
-
ManageEngine IT Service Management转发了
With the right solutions, service interruptions and downtime can be a thing of the past! At ManageEngine, we are proud to be trusted by customers across the globe. Check out this video and case study to see why. ?? Watch the video: https://lnkd.in/g8nmacNU ??? Read the case study: https://lnkd.in/g_PGchHY Work Healthy Australia ManageEngine ITOM ManageEngine IT Service Management ManageEngine UEMS #healthcare #ITManagement #ServiceManagement
-
-
Overseeing an IT service desk is a demanding role—handling a high volume of tickets, driving operational efficiency, and navigating ever-changing priorities can feel relentless. But imagine a solution that not only accelerates daily operations but also alleviates the daily workload for you and your team. That's exactly what ServiceDesk Plus is. Explore our e-book, "?? ???????? ?????????????????????? ???????? ???????????????????? ???????? ???????? ???? ???? ???? ?????????????? ???????? ??????????????," for practical insights and tips to streamline daily tasks for you and your team. ?? https://mnge.it/sdm-ebook #ITSM #ServiceDesk #ServiceDeskManager
-
-
Leading powder coating producer, IGP Powder Coatings, operates three state-of-the-art production facilities in Switzerland, Poland, and the United States and has a presence worldwide through multiple subsidiaries and distribution partners. Learn how it leveraged ServiceDesk Plus to automate its critical ITSM operations and elevate service desk productivity.? ?? mnge.it/IGP_case_study
-
-
????????’?? ?? ????????! We had two amazing days of learning and insightful interactions. It was such a great opportunity to meet with you all and discuss all things ITSM. Mumbai has been amazing and we can’t wait to get back! See you all next time! #UserConference #ITSM #ManageEngine
-
-
Day 1?? of #UserConfMumbai was an interesting and insightful experience. Customers had the opportunity to participate in thought-provoking sessions and interact with our leadership team, gaining valuable perspectives on the evolving IT landscape and how we plan to tackle them. Tomorrow we continue with a series of in-depth product sessions designed to offer practical insights and strategic guidance. See you all tomorrow! ??
-
-
?????????????? ?????????? ???? ???????? ?????????? ??????????????????! Seeing Watches of Switzerland Group PLC, a leader in luxury watch retailer, go live with ServiceDesk Plus is a testament to what drives us—helping businesses streamline IT service management operations and deliver exceptional service. Today, we’re happy to celebrate the successful go-live of ServiceDesk Plus and are proud to be a part of it. A huge shoutout to our crew for making this journey as seamless as possible.
We are thrilled to announce the successful go-live of ManageEngine ServiceDesk Plus at Watches of Switzerland Group PLC's Leicester office on March 4, 2025! A big thank you to the incredible team at Watches of Switzerland for trusting ManageEngine to power their IT service management. Your commitment to excellence and innovation aligns perfectly with our mission to deliver seamless and efficient IT operations. This milestone marks the beginning of a strong partnership, and we’re honored to support such a prestigious name in the luxury watch industry. Here’s to a future of streamlined IT services and continued success! #ServiceDeskPlus #WatchesOfSwitzerland #GoLive #ITSM
-