LumenVox by Capacity

We’re so excited to welcome three new companies to Capacity and celebrate a $26M funding round! ?? Lucy? AI, Envision, and Linc will help us strengthen the overall company vision, while our transformative recent growth “reflects what our customers are asking for: an all-in-one AI platform that delivers across all communication channels,” according to our CEO David Karandish. It’s thrilling to be part of Capacity’s transformational growth journey helping businesses across industries work more efficiently with AI-powered customer and team support.? ? Read more about our news here: https://lnkd.in/dv-Yd-eT

What if you could answer your customer’s queries before they even call? It’s possible! ?? Our #VoiceTechnology helps you reduce inbound calls by delivering timely, accurate updates straight to your customers. Here’s how: ?? Communicate critical information such as scheduling updates, appointments, local emergencies, service updates and more. ?? Messages will be received in full when Call Progress Analysis (CPA) determines whether (and when) a human or answering machine is on the other end of the line. ?? Over 1 billion outbound calls are powered by LumenVox each month. Learn more here about our #CallCenterSolutions here: https://hubs.li/Q038WQJm0

?? Don't miss out! DSW Designer Shoe Warehouse's Tim Harpe will be joining us tomorrow with Simplify's Zach Jones to shed insight on how #IntelligentVirtualAgents have saved $1.5M in #CustomerSupport costs. ?? Join us tomorrow at 10 AM CST to learn: ? How to choose an #IVA vendor that helps you accomplish your goals ? How the perfect combination of CX and AI can improve your bottom line ? How to scale AI support across your organization for more savings Save your spot here: https://hubs.li/Q039jH2X0

Thanks to everyone who joined yesterday's webinar! ?? We hope you found the session insightful and are as excited about the possibilities of voice authentication and AI-powered communication as we are. Missed it or want to revisit key takeaways? We’ve got you covered! ?? Watch the full webinar recording here: https://hubs.li/Q038GWpg0

?? Time is running out! Tomorrow at 10:00 AM CST, we’re going live with an exclusive webinar showcasing the latest innovations in voice authentication and AI-powered communication—and you won’t want to miss it. What You’ll Learn: ?? Enhancing Conversations with NLU – Smarter, more natural interactions ?? Sentiment Analysis – Detecting customer emotions for better engagement ?? Call Summarization & Language Features – Automating insights for efficiency ?? Speaker Diarization – Ensuring clarity in multi-speaker conversations ?? Live Demos + Q&A – See it in action and get your questions answered ?? Date: February 27, 2025 ? Time: 10:00 AM CST There’s still time to secure your spot—register here! ??

?? What's new with LumenVox by Capacity? Join our webinar for live demos, expert insights, and a Q&A with Channel Sales Manager David Smith & Solutions Architect Paul Esquino! Here's what you'll learn: ?? How to elevate customer interactions with AI model improvements ?? How sentiment analysis and call summarization can improve service over time ?? How to stay flexible with #OnPrem or #Cloud solutions tailored to your needs Sign up now ?? https://hubs.li/Q037qX7C0

?? We’re always innovating at LumenVox by Capacity! Our latest breakthrough, Enhanced Transcription, combines the best of free-form transcription and grammar-based precision. This technology doesn’t just transcribe; it helps identify the reason behind the call, making it easier for companies to provide better customer support and route calls more effectively. Smarter tech, happier customers. That’s our goal! ??

Explore the future of voice & AI with us! ?? Join our webinar for live demos, expert insights, and our latest innovations, featuring Channel Sales Manager David Smith and Solutions Architect Paul Esquino. ?? Date: February 27, 2025 ? Time: 10:00 AM CST What you’ll learn: ?? Enhancing Conversations with NLU – How AI improves interactions ?? Sentiment Analysis in Action – Understanding customer moods ?? Call Summarization & Language Features – Automating insights for efficiency ?? Speaker Diarization – Ensuring clarity in multi-speaker conversations Spots are filling up— register here ?? https://hubs.li/Q036jjzR0

LumenVox by Capacity is hosting What is new with LumenVox by Capacity? . Make sure to attend it on February 27.

Looking for the perfect #Nuance replacement? We've got you covered! ?? On-Premise Security: Keep your data safe with our cutting-edge, on-premise solutions designed with modern architecture and deep neural networks. We meet even the most stringent compliance standards. ?? Superior Recognition: Achieve superior accuracy with out speech technology, featuring grammar support for better semantic processing in on-premise solutions. ?? Seamless Compatibility: Effortlessly integrate with dozens of voice platforms. LumenVox by Capacity is built to work flawlessly with your existing voice technology ecosystem. Curious to learn more? Request a FREE demo: https://hubs.li/Q0312-_N0