LoyaltyPlant

This week on the show we have Evgenia Mkrtychian, Director of Customer Success and Corporate Communication Strategy at LoyaltyPlant. In this episode, Evgenia shares how to simplify Customer Success to retain loyal customers at scale. Here's what you'll gain from this episode: ? Practical strategies for scaling customer success and engagement ?? Insights into LoyaltyPlant’s impressive 30% revenue growth and key process improvements ?? How gamification boosts customer loyalty and retention ?? Insights from Evgenia’s new book, "Customer Success Playbook: Your Practical Guide to Winning Customer Loyalty in B2B SaaS" ?? The importance of simplicity, quick decision-making, and critical thinking in CS Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

Do you remember back in spring when PJP Investments Group (UAE, KSA, Jordan) hosted an exclusive event for Platinum members in the MENA market? It was truly one of a kind! ?? Well, they’ve done it again! Last week, Papa Johns UAE treated the most loyal customers to an Exclusive Event for Platinum Members in Dubai. Attendees got to be the first to taste Papa Johns’ new pizza flavor—before anyone else! ?? ?? This VIP event is a highlight of our Tiered Loyalty Program, designed to offer personalized experiences for our top-tier members. Platinum members received a special invitation through the Papa Johns app to reserve their spots for this unforgettable event. Not only did guests enjoy an exclusive tasting, but they also had the chance to share their feedback directly with key members of our C-level management team—including Vas Diachenko, founder & CEO, and Karim Anwar, a marketing manager from PJP! ?????? A huge thanks to everyone who joined ?? Swipe through for some snapshots of the event and see how it was! ?? #PapaJohnsUAE #ExclusiveEvent #PlatinumCustomers #LoyaltyProgram #CustomerFeedback #DubaiEvents #RestaurantMarketing

Those who think outside the box and focus on delivering solid solutions for their customers truly achieve extraordinary results. Karim Chaanine, congratulations on the launch of the Chicken Shawarma Pizza! ?? It’s exciting to see how the mini-games engage everyone emotionally, making them feel naturally involved in the launch of a new menu item. We’re glad to be part of something truly revolutionary for the QSR market. Great job, Karim! ??

Do you know what separates the ordinary apps from the extraordinary ones that actually drive growth? ?? At LoyaltyPlant, we’ve spent over 10+ years helping restaurants boost their revenue through smart app and loyalty program strategies. And after all these years, we’ve identified the 5 key factors that can make or break your restaurant app's success. Curious to learn more? ?? Read the full article to see how real brands have used these strategies to skyrocket their growth: https://lnkd.in/gEzvTw3q ?? Here’s a sneak peek of what makes a restaurant app truly effective: ? Seamless UI/UX: A user-friendly experience is essential—customers should be able to order in just a few taps. ? Cost-effective rewards: Shift focus from discounts to low-cost gifts that keep customers coming back without hurting profits. ? AI-powered personalization: Deliver customized offers at just the right time to boost engagement and sales. ? Gamification: Keep users hooked with a tiered loyalty system that rewards frequent visits and higher spending. ? Effortless integration: Ensure smooth integration with delivery platforms to enhance the overall customer experience. #RestaurantMarketing #CustomerLoyalty #RestaurantGrowth #LoyaltyProgram #MobileAppStrategy #RestaurantTech #CustomerRetention

?? AI-powered campaigns: Automate Personalized Marketing and Boost Sales These days, attracting and retaining customers can feel like an uphill battle. But what if there were a way to automate customer engagement and make it feel entirely personalized? ?? ?? Enter AI-powered personalized campaigns! ?? Read our new product update article here: https://lnkd.in/eS7A8Jhd These smart campaigns analyze purchase history, send offers tailored to individual preferences, and even select gifts to delight your guests—all while operating 24/7 without any need for manual intervention. We recently implemented these campaigns for PJP Investments Group (UAE, KSA, Jordan) across 90 locations and saw an impressive 7% increase in monthly marginal profit! ???? This result came from targeting “lost” customers and winning them back with offers delivered at just the right time. ?What makes these campaigns a game changer? ?? 100% Personalization—AI crafts offers based on customers' tastes and habits. ?? Full Automation—No need for manual relaunches or constant supervision. ?? Advanced Analytics—See the true impact of your campaigns with detailed ROI calculations and dynamic control groups. #RestaurantGrowth #AIinRestaurants #MarketingAutomation #CustomerLoyalty #RestaurantSuccess #PersonalizedMarketing #HospitalityTech #BusinessBoost #loyaltyprogram

?? 5 eye-opening stats every restaurant owner and marketer should know! ?? We couldn't ignore these powerful numbers, and neither should you! If you're in the restaurant business, having your own app and loyalty program isn't just a nice-to-have—it's a game-changer. Here’s why: ?? Direct orders drive revenue Customers who order directly from your restaurant spend 35% more per transaction than those using third-party apps. Boost these direct orders by offering exclusive promotions and rewards! ?? Online delivery is booming The online food delivery market is expected to grow at an annual rate of 8.29%, reaching a staggering U.S. $466,472 million by 2026. The future of food service is online! ?? Maximize your profits Restaurants with an online ordering system see their takeout profits soar by 30% compared to those without. Don’t miss out on this lucrative opportunity! ?? A global surge in delivery users By 2027, it's projected that 2.5 billion people worldwide will be using food delivery services. The audience is growing—are you ready to meet the demand? ?? Delivery orders mean bigger tickets Customers who opt for delivery typically spend 20% more than those who pick up their orders. Tap into this by optimizing your delivery service! ?? These stats highlight the undeniable benefits of having your own app and loyalty program. Ready to elevate your business? Let's get started together - https://lnkd.in/e84mizQm! Source: Statista, Online Food Delivery - Worldwide insights.

Tiered Loyalty 2.0 is expanding worldwide! ?? Sundae Ice Cream has just launched its fully updated tiered loyalty program, offering customers a gamified experience like never before. This is a major milestone for the business, strengthening customer relationships and driving higher order frequency. ??? The new loyalty program is so engaging that it turns every purchase into a game, every interaction into a challenge, and every reward into a victory. ???? Our team is actively collecting feedback and results from the first wave. In the meantime, check out the fresh, vibrant interface of the Sundae Ice Cream app ?? #TieredLoyalty #LoyaltyProgram #CustomerEngagement #GamifiedExperience #SundaeIceCream #AppExclusive #CustomerLoyalty #DigitalRewards #BoostSales #LoyaltyInnovation

In today’s competitive QSR market, standing out takes more than just great food—it requires innovation and deep customer connections. PJP Investments Group (UAE, KSA, Jordan) with LoyaltyPlant created a loyalty program that leverages gamification to enhance customer interaction and drive business growth. ?? Our 8 Pillars of a Winning Loyalty Program outline the strategies that led to Papa Johns UAE's success at the Loyalty360, setting a new standard in customer loyalty within the QSR industry. ?? Dive into the full article to explore how this unique approach is transforming the QSR landscape: https://lnkd.in/em-Kbm_P #LoyaltyProgram #CustomerEngagement #PapaJohns #MarketingStrategy #BusinessGrowth #CustomerLoyalty #Onboarding #RewardsProgram

Did you catch all the insights from our recent posts about PJP Investments Group (UAE, KSA, Jordan) successful growth strategy? If not, make sure to do so soon, because today we've released a new in-depth case study article about exclusive events that can significantly boost loyalty for your restaurant! ?? Discover all the insights in our new post: https://lnkd.in/eWC3v_Fi Drawing inspiration from our successful gatherings in Dubai during May 2024, we have seen firsthand how these initiatives not only fortify customer loyalty but also ignite enduring engagement. How to Make Guests Feel Unique? Creating a sense of exclusivity and uniqueness for your guests can be powerful. Here are 3 innovative strategies: ?? Platinum Stickers: A simple yet effective method is using Platinum Stickers on the pizza boxes of Platinum members. These VIP stickers signal their special status and make them feel valued, enhancing the customer experience and fostering a deeper emotional connection with the brand. ?? Giveaways: Offer exclusive giveaways, like iPhones, to keep Platinum members engaged and motivate others. ?? Exclusive VIP Tasting Events: Papa Johns’ Dubai event was amazing! Meeting loyal customers, sharing feedback, and creating joyful moments fostered deeper connections. #CustomerLoyalty #ExclusiveEvents #RestaurantGrowth #LoyaltyProgram #PlatinumStatus #VIPEvents #CustomerExperience #BrandEngagement #RestaurantMarketing #BusinessStrategy

Do you know what kills your customer loyalty? ?? One of the biggest challenges for loyalty programs is ensuring customers understand how to use them. PJP Investments Group (UAE, KSA, Jordan) has tackled this by simplifying the process, making it easy for customers to earn and redeem rewards without any hassle. ?? The onboarding process is designed to be smooth and intuitive, removing any friction that might discourage new users. This helps to keep customers engaged and satisfied from the start. ?? The rewards catalog is another crucial element, offering a variety of low-cost items that encourage frequent redemption without cutting into main dish sales. This approach enhances the user experience and boosts overall loyalty. Are you ready to take your loyalty program to the next level? ?? Get all the insights in the full article here: https://lnkd.in/er9mzwGU #LoyaltyProgram #CustomerEngagement #PapaJohns #MarketingStrategy #BusinessGrowth #CustomerLoyalty #Onboarding #RewardsProgram