?? EXCITING NEWS!! Loris Has Been Named a Cool Vendor in the 2024 Gartner? Cool Vendors? in Customer Service and Support Technology Report! ?? Read more about it in our news release: https://lnkd.in/eAKBkDiF
Loris
软件开发
New York，New York 8,524 位关注者
Loris turns conversations into customer and quality insights to help you improve experience, efficiency and automation.
关于我们
Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations. Ready for a smarter approach to CX? Take the first step at Loris.ai.
- 网站
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https://loris.ai/?utm_medium=social&utm_source=linkedin&utm_campaign=evergreen&utm_content=loris-profile
Loris的外部链接
- 所属行业
- 软件开发
- 规模
- 11-50 人
- 总部
- New York，New York
- 类型
- 私人持股
- 创立
- 2018
- 领域
- customer service、sentiment analysis、data science、machine learning、natural language processing、saas、artificial intelligence、conversational ai、customer experience、quality assurance、AI、conversational intelligence、tagging、organizational insight、customer experience analytics、customer insight、conversational analytics、call center software和speech analytics
地点
Loris员工
动态
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Headed to Las Vegas ?? for CCW June 9-12? Let's meet up! Schedule a demo or quick convo here: https://lnkd.in/e2Q3EPkh Haven't registered yet? Let us know and we'll send a discount code for 20% off. #CustomerContactWeek #CCWVegas
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You know that there are organizations out there leveraging AI to make their Quality Assurance process easier. But that doesn't help you understand how, where, and which options to pursue to make the most of your AI investment. We put together 6 best practices that we've seen incorporate into QA programs, so you can see what's possible and try them for yourself. https://lnkd.in/evPBvSSm
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Loris转发了
?? new blog alert ?? Chain Of Draft (CoD) is a neat way to reduce output tokens amount while keeping high performing outputs - it is very similar to Chain Of Thought but with a slight modification. Credit for the research goes to the Zoom research team! Why DSPy? It is my favorite prompt programming library. Implementing CoD with DSPy is just ~2-3 lines and then it is ready to work on any task, just like that. Why prompt programming? It helps you structure your LLM tasks in a more modular way, which is key to implementing complex flows. https://lnkd.in/eP7mQV_4 The article and the actual prompt is in the blog :)
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You can only cut costs so much before you run out of things to cut. But growth.... limitless. ?? Yet, why is every project based on the former not the latter? Check out Seth Levine's latest post to discuss this paradox. https://lnkd.in/ejjPfdnq
?? Hot Take: Obsessing over immediate AI ROI is short-sighted ?? The best AI investments won't show up on this quarter's balance sheet. Cost reduction (automation) has a floor - you can't go below zero costs. Value creation has no ceiling. The highest returns come from AI that transforms, not just optimizes. It's not just about doing things faster and cheaper, it's unlocking capabilities that weren't possible before. Read my full article on AI strategy featured on Loris blog now: https://lnkd.in/ejjPfdnq
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With chatbots and AI Agents, the terms "deflection" and "resolution" often get used interchangeably. But having your issue actually solved and abandoning a call out of frustration are polar opposites. AI expert Eugene Mandel talks about how brands and AI providers should be optimizing for understanding and optimizing for resolution. See the complete discussion with Etie Hertz and Seth Levine here: https://hubs.li/Q039jTs10
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Lead Machine Learning Scientist Seth Levine states the most obvious advice (that most businesses skip). "Use AI to solve a problem - not for its own sake." Part of that is understanding how AI fits into your brand AND your long-term strategy. ?? The other part is resisting going head-long into the latest fad for fear you'll be left behind or seen as outdated. ?? Brands need to understand what's possible, but implement what's best - both for them as an organization and for their customers. ?? Learn more in his discussion on exposing the myths and facts AI agents here: https://hubs.li/Q039jTs10
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Before you bet the farm on AI Agents ???? ?? ?? make sure you know what jobs they can and should do today and in the future. Learn how to assign the right conversations to the right human and AI agents to get the most satisfied and successful customer interactions. Listen to the whole conversation to make sure your AI agent is working how and where you need it: https://hubs.li/Q039jTs10
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AI expert Eugene Mandel talks about the kinds of issues AI is great - and not so great - at solving. Watch the whole conversation to make sure your AI agent is working on the use cases it can actually handle here: https://hubs.li/Q039jTs10
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AI Agents are coming!!! ?????? But before you hand them over the keys to your business ??, you need to understand where they can see success... ?? and where they're likely to fail ?? . Watch our latest webinar to learn how to see success with AI Agents the first time: https://lnkd.in/ej-GsKmM