Loop

Exciting news! Loop has partnered with CIRRO ?? We’re bringing together CIRRO’s expertise in fulfillment and inventory management with Loop’s returns solution to make returns work for you—reducing operational complexity and creating a customer experience that keeps shoppers coming back. Learn more about our partnership at the link below ?? https://bit.ly/40VAF0n

We’re excited to shine a light on another talented team member who helped make Offset a reality—Tammy Robinson, MITM, Senior Software Engineer @ Loop ?? ?? Dive into her experiences and contributions that made Offset possible ??

?? The 2024 Winter Benchmark Report is here! ?? By crunching the numbers on 22 million returns from 4,000+ Shopify brands, we’ve uncovered the critical trends and benchmarks your brand needs to know for a strong start in 2025 ?? With ecommerce evolving faster than ever, we’ve created this report as a go-to resource for evaluating your returns performance, benchmarking your brand, and discovering strategies that top merchants use to elevate their returns process. Inside, you’ll find: ?? The latest benchmarks for returns by vertical ?? Key trends shaping today’s shopper behavior ?? Practical strategies for boosting efficiency and profits ? + so much more! Ready to get started? Download your free copy now ?? https://bit.ly/4eFy11M

Returns don’t have to be a dead end?? The Business of Fashion recently spotlighted Loop for empowering brands to see returns not as a burden, but as an opportunity for growth! For years, returns have been a challenge for retailers—unsellable goods, lost profits, and logistical headaches. But at Loop, we’re flipping the script. By helping brands make smarter choices about returned items—whether to recycle, donate, or resell them—we’re transforming returns into a sustainable and profitable solution ?? Check out the full feature and explore the big opportunity in reselling the unsellable ?? https://bit.ly/4fM9WYi

Believe it or not, the real magic of Offset isn’t just fully covered shipping and software costs... it’s the premium Loop features you unlock??? With Offset, you’ll gain access to a robust set of tools to help retain more revenue, save valuable resources, and increase customer lifetime value. Some brands are seeing revenue retention rates as high as 80%! Ready to transform your returns from a cost-center into a profit-center? Learn more about Offset and discover the game-changing features you’ll unlock below?? https://bit.ly/4hODXIX

Catching up with yet another brilliant mind who played a pivotal role in bringing Offset to life ?? Today, meet Kelsey McGrattan, Data Product Manager @ Loop ?? ??

We’re thrilled to announce that Authentic Brands Group (Authentic) has chosen Loop as the preferred returns platform for select brands within their iconic and renowned portfolio. As partners, Loop is proud to support some of Authentic’s most beloved brands, including Volcom, DC Shoes, Billabong, Juicy Couture, and Frederick's of Hollywood. A major force behind some of the world’s most recognizable names, we’re honored to work with Authentic to bring these brands onto the returns platform trusted by more Shopify Plus brands than any other ?? “Authentic’s portfolio represents the best in retail, and we’re honored to partner with them to deliver a seamless experience to customers. This partnership signals a new phase in Loop’s growth, as we empower global brands to simplify their commerce operations through our suite of industry-leading solutions to manage returns, exchanges, tracking, fraud prevention, and more. Together, we’re setting a new standard for how brands can easily optimize the purchase journey, from online to in-store, improving their relationship with customers and bottom-line every step of the way.” - Hannah Bravo, CEO @ Loop We’re excited for this partnership and we look forward to announcing developments in the future ??

Managing nearly ￡250,000 in annual refunds, BullyBillows made the switch to Loop last November, just ahead of the peak season return surge ?? “If you want to streamline your business, make less errors, and save time, use Loop,”- Anthony Koumi, CEO and Co-Founder of BullyBillows By making the move to Loop, BullyBillows has elevated their customer experience by providing a returns process that’s as streamlined as it is customer-friendly... and the results have proved just that ??: ? ￡200k in retained revenue over 12 months ? ￡20,655 save in CX operating costs over 12 months ? 30% of all returns ending in exchanges ? 13% of all returns resulting in store credit + more! Check out the fully story below ?? https://bit.ly/4elGxmC

Did you know that 71% of shoppers are willing to pay for premium experiences? ?? According to Loop’s latest data, implementing return fees doesn’t impact return or repeat purchase rates. The takeaway? When you offer an exceptional customer experience and high-quality products, a return fee won’t jeopardize loyalty. In fact, it gives you a chance to save big on operating costs, and with Offset, fully cover your return software and shipping expenses??? Learn more about Offset below ?? https://bit.ly/4hODXIX

Analysts predict that this year's Cyber Week spending could surpass a record-breaking $75 billion—marking a huge opportunity for both online and offline retail ?? ?? With the holiday season fast approaching, it's a crucial time for ecommerce brands to gain and retain new customers. Lucky for you, we've compiled the key insights to help you get ready. In our latest blog, we dive into everything you need to consider for peak season prep, including: ?? Optimized marketing and promotional strategies ??? Customer acquisition and retention techniques ?? Operational efficiencies to enhance the shopping experience Check out the blog to ensure your brand set up for success this holiday season ?? https://bit.ly/3O1DbKG