Livework studio

In this project, we worked alongside Cart?o Elo, a Brazilian company in the payments sector, to support and empower Black women interested in technology, helping them develop skills, build confidence, and explore new career opportunities. Through a human-centered approach, we co-created a program that combined design and technology, fostering collaboration, learning, and a strong sense of community. The result was a space where these women could own their journeys, share experiences, and shape their future in tech. This initiative reinforces our belief that design can drive real social change. ? Read the full case study here: ?? https://lnkd.in/ei3ugTRD #LiveworkStudio #WomeninTech #DesignforChange #Innovation #DigitalTransformation #ServiceDesign #DesignThinking

Livework has landed in North America!??? ?Meet our Partner for Digital and Service Transformation in North America,?Paul Andrew Peter Parker, and discover how Livework and TheyDo - Journey Management can lead transformation within your organization. Book some time with Paul to discuss your challenges and explore how Livework can assist:?https://lnkd.in/didgV-kj #changethewayyouchange #transformation #leadtransformation #servicedesign #theyDo #innovation #journeymanagement #cx #customerexperience #innovationservices #healthcare #patientjourney

Tools alone can’t create impact — you need skills and vision too! ??? A fancy sewing machine won’t turn a beginner into a designer. It’s the expertise and creativity behind it that bring ideas to life. The same goes for a journey management tool—its true power lies in how well it’s configured and used by those who understand customer needs. With the right mindset, practice, and support, anyone can master these tools and drive real change. Are you ready to take your journey management to the next level? ?? Get in touch with our experts Tom Shepherd Chelsea Paine https://lnkd.in/eTfr6Biw #LiveworkStudio #JourneyManagement #JourneyMapping #CustomerJourney #ServiceDesign #CustomerExperience #DesignThinking

Last week at Convenzis Group's 7th virtual wards summit, we hosted a panel discussion themed: ‘Rapidly scaling and delivering the vision of virtual hospitals’.?? Led by award-winning NHS CIO Diarmaid Crean, Ben Reason - our Founder and Design Director, Claire Beard - Virtual Ward Manager Norfolk & Norwich NHS Foundation Trust, and Jackie Hammond - Head of Virtual Ward Nursing Medway NHS Foundation Trust, explored what is really behind the success of two of the best virtual wards in the NHS. Meanwhile, downstairs, our Health Services Lead and Senior Service Designers Sylvie A. and Chelsea Paine were demonstrating the Patient Journey Framework: Medway NHS Foundation Trust’s solution to creating a single source of truth for their virtual hospital. Here’s our key learning from the day:? ?? The expertise needed to take virtual hospitals to the next level was already in the room. If we put together the best of all of the services present, we would create an amazing virtual hospital. It’s our role to ensure that the service works for both patients and clinicians – and that it is designed collaboratively - to speed up adoption and quality. That’s why we’ve developed the Patient Journey Framework in order to design cohesion, collaboration, and robust governance into the very fabric of the service. We want to hear from people working in healthcare systems who pursue the same goal: ? What is the key to proving the business case for?virtual wards and hospitals? What stands in your way? Or, what has enabled your success? ? Might a scaled up virtual hospital, with its more efficient staff to patient ratios, offer an answer to constantly high NHS workforce vacancy rates? Why or why not? Share your thoughts in the comments! #convenzissummit #virtualhospital #virtualward #connectedhealth

Engaging customers isn’t just about communication—it’s about understanding their needs and creating experiences that truly matter. Organizations that actively involve customers in their processes build stronger relationships, increase loyalty, and unlock new opportunities. In this article, we explore how customer engagement can add value and share key insights to help businesses make the most of these interactions. Engagement fosters trust, and opens doors for more business opportunities in the future. Read the full article here: ?? https://lnkd.in/ecPU8zEC #LiveworkStudio #CustomerEngagement #CXStrategy #BusinessInnovation #DesignThinking #ServiceDesign

Do you really know who your customers is and how they perceive the service your company provides? Gaining a deep understanding of the experience you offer is key to creating value for your customers and driving better business outcomes. Our Journey Mapping service provides a unified visual map that helps all teams view the customer experience from a new perspective. It brings clarity to roles, aligns strategies and operations with real customer needs, and uncovers opportunities to improve services and products. Discover how we can help transform your organization with a customer-centric approach. Visit our website or get in touch with us directly!??? ?? https://lnkd.in/eTfr6Biw #LiveworkStudio #JourneyMapping #CustomerJourney #CustomerCentric #CustomerExperience #DesignThinking

Accelerating the rollout of virtual care and treating patients at home, where 71% of people would prefer to be treated,? is a huge opportunity. Leading NHS Trusts are delivering better patient experiences virtually across a range of acuity levels. What virtual clinical pathway have your patients benefitted from the most? Livework is committed to ensuring that virtual healthcare is well designed – and delivers on its potential. Our role is to ensure that the service works for patients and clinicians. We would love to hear from people in healthcare systems who pursue the same goal. Drop your virtual patient success stories in the comments below, attend our panel discussion at Convenzis Group's 7th NHS Virtual Wards Summit, and join the conversation to improve the virtual healthcare system.?

Kone's chief executive has set out a strategy to grow by focusing on its services business. Our role was to instigate this change through a flagship redesign of Kone's maintenance service. The new service delivered; increased conversion rates, contract value and customer satisfaction. Maintenance now represents 33% of Kone's revenue and drives new business. This project defined how Kone can “win with customers”. Through this, they discovered that our design-led change gave them a tangible, actionable, customer-centric approach. Check out the full case at the link: https://lnkd.in/eNTDezzU #LiveworkStudio #DigitalTransformation #Kone #BusinessStrategy #ServiceDesign #CustomerCentricity #DesignThinking KONE

This year, we aim to drive organizational transformation through a design-driven approach. Too often, transformation falls short when human needs, collaboration, and creativity are overlooked. While management and technology play crucial roles, they are missing a third essential pillar—design. In this article, we will highlight 6 key factors that make change truly impactful when enabled by design. ?? Whether your change is large or small, incremental or disruptive it will always be more effective when it understands human needs and motivations and harnesses our ability to collaborate and be creative. ?? https://lnkd.in/ekgf4Zq4 #LiveworkStudio #BusinessStrategy #DesignThinking #ServiceDesign #Innovation #ChangeManagement

Services offering acute care at home are on the rise in the NHS, and there is a growing awareness of their potential to deliver significant value to patients, clinicians, providers, and finance managers alike. But what are the key enablers for Virtual Hospitals? Are 500 bed Virtual Hospitals an answer to support the NHS as it drops targets and quality of patient care worsens due to all year round “winter” pressure? Read Sylvie A.'s article below, attend our panel discussion at Convenzis Group's 7th NHS Virtual Wards Summit, and chime in on this crucial conversation! When: February 27th - 14:05 Where: 15 Hatfields Conference Centre, London SE1 8DJ Tickets: https://lnkd.in/eU_dFpSW