LiveVox

In December of 2023, NICE and LiveVox united forces to shape the future of AI-powered Proactive Outreach. Stay updated on our full suite of AI-driven solutions by following NICE and visiting www.nice.com. #CustomerExperience #ArtificialIntelligence

NICE & LiveVox unite for the most comprehensive portfolio of AI-powered proactive outreach available today. Discover how to revolutionize and scale your outbound CX >> https://lnkd.in/eJZTd_fP #CustomerExperience #ArtificialIntelligence #ProactiveOutreach

?? Contact center & IT leaders: Discover how to develop an agile and future-proof AI strategy for your contact center! In his latest blog post, Nicholas Morris, LiveVox’s Senior Director of Data Analytics, explores the key factors to consider when creating an effective AI strategy. Short-term goals such as implementing chatbots, automating repetitive tasks, and enhancing speech analytics can yield immediate results in improving customer service and reducing costs. ?? Looking ahead, longer-term objectives like AI-enhanced self-service agents, predictive customer support, and advanced predictive analytics offer opportunities for optimizing performance and driving growth. ?? But how do you turn these goals into reality? Nick provides a step-by-step implementation plan to help you achieve your AI objectives and ensure long-term success. ?? ?? Read the post now to unlock the potential of AI for your contact center: https://lnkd.in/gwQxJWYr #ContactCenter #AI #ArtificialIntelligence

??How can AI-driven analytics and cloud technology make healthcare more responsive, personalized, and efficient? https://lnkd.in/dfbjagCc Keywords: healthcare analysis

?? Essential healthcare statistics that reveal the power of digital transformation ?? https://lnkd.in/gdtmj-WB

Welcome to LiveVox’s Black in Tech (BiT) Member Spotlight Series! Every month, we showcase the unique viewpoints, experiences, and achievements of a member from our BiT Community of Interest. By amplifying the voices and narratives of our BiT members, we aim to establish an environment where Black individuals can thrive and inspire the next generation of tech leaders. ???????????? ?? ???? ?? ? Our December BiT Member Spotlight is on BiT Co-Chair David Stokes, MSM, Sales Enablement Training Manager. ? David’s commitment to fostering positive change shines in and out of the workplace. As a recent empty nester, he is approaching this new chapter of his life with enthusiasm, excited to discover new interests and embrace the limitless possibilities ahead. In this Q&A, David shares his thoughts on the importance of representation, addressing bias, pursuing a career in software enablement, and the collective responsibility of creating a diverse and inclusive future in the tech industry. ? Why is being part of the Black in Tech (BiT) Community of Interest important to you? ??? It’s important that groups have a voice, an advocate, and a presence that grants them a seat at the table. In an ideal world, all groups would have equal representation without needing to fight for it, but unfortunately, this is not the case. Disparate groups don’t always have a seat at the table, and that’s where the importance of community groups like ours comes in. One of the goals for the BiT Community of Interest is to ensure that Black individuals not only get a seat at the table, but that we are actively part of the conversation. ? What challenges do you think BiT can address or create visibility for? ??? BiT can address the challenge of bias and create visibility for individuals based on their skills and capabilities, rather than their appearance. It is important to give individuals the opportunity to showcase their necessary skill sets for success. People who don’t look like us may have different biases and perceptions that can affect their decision-making in opening up opportunities. The goal should be to hire people based on their qualifications, regardless of their appearance, and provide fair and equal opportunities. We should actively make opportunities known and available to underrepresented groups, instead of assuming they will naturally be attracted to them. Both individuals and companies need to work together to open doors and make opportunities accessible to a broader population. ??? View the full interview with David on our YouTube channel. https://lnkd.in/eTquDRP6 #BlackInTech #LiveVoxBiT #LifeatLiveVox

IT leaders: Are you navigating the world of remote, hybrid, and shifting contact center work models? Our latest blog post dives into effective technologies for managing distributed contact center teams. ?? From leveraging advanced communication tools, to implementing a digital “daily huddle,” we’ve got tips that can help your team thrive in this new working environment. Plus, learn how real-time sentiment analysis can give you insight into customer and agent emotions, helping you stay ahead of any potential issues. ???? Don’t let dead air be a mystery anymore - our blog explains how speech analytics can help identify its root causes. ???? Ready to take your remote management technology to the next level? Read more here ?? https://lnkd.in/gufSQhWX #RemoteWork #ContactCenter #CCaaS

?? Agents are the heart of any contact center - but are they equipped to provide the best service? ?? Providing your agents with the right tools can drive higher job satisfaction and productivity. From tailoring the desktop experience to reduce clutter, to providing real-time assistance using AI tools, there's a lot you can do to empower your agents. Regular performance feedback is crucial for growth, and tracking customer and agent emotions in real-time can lead to more empathetic and effective interactions. Remember, a happy and engaged agent = exceptional customer service = satisfied customers = thriving business! ???? Dive into our latest blog post to learn how these steps can lead to happier agents, satisfied customers, and a thriving business! ???? #AgentEngagement #ContactCenterProductivity #HappyAgentHappyCustomer Read the full post here -> https://lnkd.in/gs3gSzv2

??Optimizing your #ContactCenter operations doesn't have to be a cost management balancing act!?? Discover how you can reduce costs while boosting customer satisfaction in our latest blog post. We're sharing tips on: ? Implementing self-service options ?? ? Enhancing first-contact resolution with personalized coaching and training ?? ? Speeding up engagements with quick access to vital information ?? ? Optimizing workforce management with data-driven tools ?? Remember, it's all about making smart decisions that benefit both your customers and your bottom line. ???? Click the link to read more! ?? https://lnkd.in/g7CiYQ-G #CustomerService #ContactCenter #CostManagement

LiveVox’s Women in Technology (WIT) group spotlights one member each month to elevate the stories of change makers across our organization who are creating a positive impact by serving as champions for Women in Technology, diversity, and inclusion here at LiveVox. This month’s spotlight is:?Executive Assistant?Ashley Maciel ? Ashley has been with LiveVox for 10 years. She was born and raised in Northern California and has lived in Santa Barbara, San Diego, Tahoe, and Hawaii. She started out her career as an Administrative Assistant 13 years ago and advanced r to an Executive Assistant position supporting CEOs and Executive teams.? ? We asked Ashley a few questions to get to know her better: ?What do you value about being involved with WIT? ??I value that it brings women together in a positive way & builds friendships & mentorships with people in different departments you might not normally cross paths with. ?What does it mean to you to be a female leader in tech? ?? Having characteristics like confidence, empathy, Integrity and self-awareness make a great female leader in Tech. ?Where can we find you on a typical Saturday?’ ???Outside hiking with my boyfriend & our dog! Thanks for all of your contributions to LiveVox, Ashley! #LiveVoxWomen #WomeninTech