LivePerson

Want to learn how AI can transform agents into superagents? ?? Jacob Coull, AVP, Contact Center Product Owner at Frost Bank, joins us at ?Spark? next week on October 23rd to share how they deliver top-tier customer care with the help of AI and LivePerson. Save your spot for this can't miss product launch event: https://lnkd.in/g3BJW7vN #LivePerson #ROIOfAI #VirtualEvents #GenerativeAI

Season 3 of the Generation AI podcast has landed! ?? While we've got a fresh group of incredible guests coming your way, our mission remains the same: exploring how AI can drive better outcomes in thoughtful conversations with industry leaders. In the first episode of the new season, Darren Degiorgio, Director of Client Experience at Tiffany & Co., goes deep about how AI and automation can best support white-glove customer journeys. Listen to the full episode wherever you get your podcasts: https://lnkd.in/gCEmP7vp #CustomerExperience #AIPodcast #GenAI

?Spark? your CX transformation with LivePerson on October 23rd. Join us as we debut our newest tools to supercharge customer conversations. Here's what you can look forward to discovering at our virtual product launch: ?? Accelerating agent productivity ?? Increasing customer satisfaction ?? Measuring the ROI of AI-powered, omnichannel conversations Read more: https://lnkd.in/gbJSyj_X #LivePerson #CXStrategy #CustomerSuccess #ProductLaunch #ROIofAI

This week, find the LivePerson team at GITEX GLOBAL Largest Tech & Startup Show in the World in Dubai from October 14 to 18! ?? Stop by the Avaya booth to meet Mike Kan, Regional VP of Alliances, EMEA and Jon Manning, Director of Solutions Engineering, Voice — and learn more about #LivePerson's AI tools for agents and conversational analytics. #GITEXGLOBAL #GITEXIMPACT

Picture this: a virtual banking assistant with a 95% accuracy rate, resulting in faster service for customers and less strain for agents. ?? That’s exactly what Jeanie, Fifth Third Bank’s virtual banking assistant, is capable of. Fifth Third first started working with LivePerson in 2018 to explore ways to incorporate messaging capabilities into the banking experience, and the rest is history. Read more about Jeanie's evolution through the years and Fifth Third Bank's customer-centric approach: https://lnkd.in/gnr7V-XZ #AIAgents #GenerativeAI #AILeads #CaseStudy

This year’s Global Volunteer Day at LivePerson was one for the books. ?? Giving back and helping others is an important cornerstone of our culture and #LivePersonLife. Earlier this week, our team got together for volunteer opportunities in New York, Austin, San Diego, London, Sofia, Zakopane, Warsaw, Pune, and even virtually. Thank you to all who participated and made a difference in their communities!

Fasten your seatbelts – here are some highlights from our time at World Aviation Festival in Amsterdam earlier this week. ?? ?? Ryan Saunders, Strategic Account Director at LivePerson, led a workshop with Danielle Harvey from Quantum Metric and Angelica Zdanewicz from United Airlines exploring how United has personalized their CX experience with AI ?? We got to connect with attendees, and share how contact centers can turn travel woes into wows with LivePerson's Conversational Cloud #WorldAviationFestival #CustomerExperience #CXStrategy

What qualities define world-class customer care? ?? Madhura Deshpande, Vice President, Digital Shopping & Sales at Signet Jewelers, will join us at ?Spark? on October 23rd and share how LivePerson and Generative AI has transformed Signet Jewelers' customer experience. Save your spot: https://lnkd.in/g3BJW7vN #LivePerson #GenerativeAI #ROIofAI

ICYMI: LivePerson hosted a webinar with Avaya and Forrester chock-full of valuable takeaways for modernizing your contact center efficiently. ?? Watch the on-demand webinar now: https://lnkd.in/ghGNCQwz #ContactCenter #CallCenter #CustomerExperience

Exciting news: G2 named LivePerson a Leader across multiple Fall 2024 Grid? reports for digital-first customer conversations. ?? We're sending a big thank you to our customers for their support and for sharing how LivePerson supports their day-to-day! G2 reports are awarded based entirely on reviews and ratings from verified customers. Read more: https://lnkd.in/g3mN84eg #LivePerson #G2Reports #ContactCenter #ROIofAI