Liveops, Inc.

?? Liveops Nearshore Solutions—Bringing Flexibility to Mexico! ????? https://bit.ly/41GVooA Liveops pioneered flexible outsourcing in the U.S., and now we’re offering the same scalable, high-quality solutions in Mexico. With bilingual talent and a nearshore advantage, businesses can enhance their customer service while maintaining cost efficiency. ?? Explore our nearshore solutions and see how our flexible model works for you. #CustomerService #NearshoreSolutions #LiveopsMexico

?? Liveops Struck Gold—Twice! ?? https://bit.ly/43nhde4 We’re thrilled to announce that Liveops has won two Gold Stevie? Awards in the 2025 Stevie Awards for Sales & Customer Service! ?? ? Best Customer Satisfaction Strategy ? Customer Service Training or Coaching Program of the Year These awards recognize our unwavering commitment to elevating customer experiences, empowering agents, and driving innovation in customer service. With AI-driven onboarding, continuous certification, and a scalable, flexible network, we’re redefining what exceptional service looks like! ?? Learn more about our award-winning approach in our latest press release! #StevieAwards #CustomerExperience #Liveops #GoldWinner #CustomerServiceExcellence

?? Liveops Flexible Outsourcing—Now in the Philippines! ??? https://bit.ly/4kqPGyl Liveops pioneered flexible customer service solutions in the U.S., and now we’re bringing our proven model to the Philippines! With skilled, experienced talent and scalable solutions, we’re helping businesses expand support without compromising quality. ?? Discover how our flexible model works and see what’s possible with Liveops. #CustomerService #GlobalSolutions #LiveopsPhilippines

Women have shaped the world of customer service with resilience, empathy, and innovation. At Liveops, we’re proud to contract independent agents—75% of whom are women—who provide exceptional service every day. ??? This Women’s History Month, we celebrate the powerful contributions of women in customer service and beyond. Here’s to the voices, leadership, and dedication that continue to drive the industry forward. ?? #WomensHistoryMonth #Liveops #EmpoweredWomen

?? The numbers are in! https://bit.ly/4hS4x3n The 2024 holiday season was a record-breaker, and Liveops was at the forefront, helping top retailers navigate peak demand with agility and high-quality customer service. ? 87% agent ramp – scaling up seamlessly to meet surging holiday demand ?? Lowest average handle time – efficiency without sacrificing quality ?? Sales conversion goals exceeded – hitting 13.09%, surpassing the 12% target As retailers refine their strategies for 2025, flexibility + quality remain non-negotiable. Liveops is ready. #RetailSuccess #CustomerService #HolidayShopping #Liveops #RetailSupport

?? Onshore, Nearshore, or Offshore? Choosing the Right Contact Center Model Matters. ?? https://bit.ly/4hQ5xEZ The right contact center model can impact cost, service quality, and scalability. But which one is the best fit for your business? Our latest whitepaper breaks down the key differences between onshore, nearshore, and offshore contact centers to help you make the right choice. ?? Download now and get the insights you need to move forward with confidence. #ContactCenters #CustomerService #BusinessStrategy

Which workforce model delivers the best customer experience results? ?? At Consero’s Customer Experience & Contact Center Forum, Liveops’ David Parkhurst, Senior Vice President of Sales & Marketing, will take the stage to discuss: ?? The Workforce Equation: Internal Agents, BPOs, or Fractional Models ?? March 10–12, 2025 ?? The Biltmore Miami, Coral Gables, FL Whether you’re scaling your contact center, enhancing efficiency, or improving customer satisfaction, this session will dive into the right mix of talent for your business. Don’t miss it! ?? https://bit.ly/3JweKUu #Consero #Leadership #CustomerServiceStrategy

?? CX Innovation Starts Here! ?? The customer experience landscape is evolving faster than ever. Organizations that embrace AI and digital transformation are seeing up to 15% revenue growth—but that’s just the beginning. Join Liveops, Inc. at the CX Innovation Summit in Boston, March 19-20, where senior leaders will dive into the strategies shaping the future of CX, automation, and AI-driven efficiency. https://bit.ly/4gO8rJl Don't just keep up—lead the way. ?? ?? Fairmont Copley Plaza, Boston ?? March 19-20, 2025 ?? 11:00 AM - 2:30 PM EST #CXInnovation #CustomerExperience #DigitalTransformation #AIinCX

?? Big news! Liveops continues to redefine customer service outsourcing with our well-established presence in the Philippines! ?? https://bit.ly/3QrPVeW ?? With a proven model that enables seamless scalability, our global solutions empower enterprise clients to achieve: ? 54% cost savings transitioning support operations ? 185% increase in forecasted staffing to meet surges ? 10X agent growth—scaling from 107 to 1,103 agents for a major retail promotion ? 100% agent retention from roster to day one of certification By combining U.S., nearshore (Mexico), and offshore (Philippines) support, we’re delivering high-performance customer service solutions without limits—wherever our clients need them. Read more about how Liveops’ global reach is powering world-class customer engagement! #Liveops #CustomerService #GlobalSolutions #Outsourcing #Scalability #BPO

?? The future of customer experience is evolving, and we’re excited to be part of the conversation at Consero’s Customer Experience & Contact Center Forum in Miami! ?? From engaging panel discussions to networking with industry leaders, this forum brings together the best in customer service to explore the evolving role of the contact center. ?? The Biltmore Miami, Coral Gables, FL ?? March 10–12, 2025 Join us as we discuss the workforce models shaping the future of customer service. See you there! https://bit.ly/3JweKUu #Consero #CustomerExperience #ContactCenterInnovation