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You know what slows down digital transformation the most? Forcing change without actually improving the process. Steven and I were talking about this, and here’s the reality: Just because you think a new system is better doesn’t mean your team will automatically agree. Here’s what Steven Nghe learned about change management in his role at Kloeckner: → What's intuitive to us ("click and checkout") feels threatening to those with established workflows. → The disconnect isn't just generational—it's cultural and relational. → Resistance often masks deeper concerns about changing trusted business relationships. So, how do you drive transformation the right way? ? Listen first. ? If people resist, don’t push—ask why. ? Their feedback might highlight real process gaps. ? Make it familiar. ? If a system feels like Amazon, call it that. ? People adopt what they understand. ? Prove the value. ? Show how it makes their life easier. ? If it feels like extra work, it won’t stick. Technology should solve problems, not create resistance. The most successful digital transformations I've seen don't start with "Here's our new platform." They start with "How might this make your specific workflow easier?" So, is your team implementing change? Or just installing new software? ?? #DigitalTransformation #Leadership #Innovation #ChangeManagement #LIM