TruVue

Step into a bold, rule-breaking approach to customer intelligence with our Predict to Win Workshop on April 3rd - a high-impact, 90-minute interactive session designed to help you outpace the competition.

Customer Success has evolved. Before |?Reactive – solving problems after they happen Now | Proactive – trying to prevent issues before they escalate Up Next |?Predictive – anticipating customer needs before they even arise As Alyssa Nolte said during the TruVue launch: "Most revenue teams are still playing defense. The future belongs to those who can predict their customer’s next move." Predictive CX means: →?Knowing which customers need attention before they churn →?Spotting expansion opportunities before they raise their hand →?Being in the right place at the right time Ready to make the shift? Join us for our ‘Predict to Win’ workshop on April 3rd. →?Learn how to move beyond proactive CX and start predicting customer behavior →?Get a free trial of TruVue Save your spot: https://lnkd.in/gkuUt_rn

Customer Success teams are buried in dashboards, but still can’t get a straight answer. The problem isn’t a lack of data—it’s the wrong data. As Rehmat K. pointed out during the TruVue launch: "CSMs don’t need more reports. They need the right insights, at the right time, to take action before it’s too late." What’s missing? →?Real engagement data (not just logins) →?Customer sentiment (beyond surveys) →?Predictive insights (not just historical reports) More data doesn’t solve the problem...better data does. How does your team cut through the noise and focus on the right signals? ?? Watch the full TruVue sneak peek: https://lnkd.in/gKRaZPBS #CustomerSuccess #Retention #Churn #PredictiveCS #TruVue

I met Dionne Mejer as part of the Taking Back Monday Podcast. She was a guest, and we talked at length about Sales with Soul. What immediately drew me in was that there was no "hustle bro" approach to sales. She had that genuine care and connection to bring value to her customers - not just hit the quota. When she invited me to speak at her upcoming event... it was an immediate yes because I knew she'd bring together people who have the right intentions, the right vision and ultimately, an approach that brings us closer to the future of work. At H2H: Human Connection Done Right, we’re cutting through the noise to talk about what actually works in AI, leadership, and the future of work with Dionne Mejer and 20+ experts who’ve been in the trenches. I hope you'll join us! ?? Thursday, March 13, 2025 ?? Virtual Summit ?? Join the movement: https://h2h.icnsummit.com/ #H2H #Leadership #AI #Sales #LeadWithSoul

Most sales and renewal teams focus on: ? The champion ? The decision-maker But the silent majority (the end users) are the ones who actually drive adoption. As Alyssa Nolte put it at the TruVue launch: "The decision-maker might sign the contract, but if the users aren’t engaged, your renewal is already in trouble." End users: → Determine if your product is part of their workflow → Decide if they love (or tolerate) your tool → Influence renewal decisions long before the QBR Yet, most CS teams don’t have a way to track what end users actually think. How does your team measure user sentiment and engagement today? ?? Watch the TruVue sneak peek replay: https://lnkd.in/gKRaZPBS #CustomerSuccess #Adoption #Churn #PredictiveCS #TruVue

For too long, Customer Success has been forced to rely on gut instinct to predict retention. ?? If a CSM feels an account is healthy, it’s marked as green. ?? If a customer seems unhappy, they get flagged. ?? If usage is high, it must mean they’re staying. But gut instinct is not a strategy. As Marley Wagner said during the TruVue launch, “We build health scores based on CSM sentiment and product usage, but we rarely test if they actually predict churn.” The best CS teams don’t guess—they measure. Sentiment: What customers say when you’re not in the room Perception: Do they trust you? See value? Consideration: Will you get the first shot at renewal? Engagement: Are they truly connected to your brand? What’s the one metric your team actually trusts to predict retention? ?? Watch the full TruVue sneak peek: https://lnkd.in/gKRaZPBS #CustomerSuccess #Retention #Churn #PredictiveCS #TruVue

Churn is the #1 growth killer in 2025. The C-suite knows it. Customer Success feels it. The good news? Churn isn’t inevitable...it’s predictable. Most companies still treat churn as an unavoidable cost of doing business. But the companies that win more renewals are the ones that spot the warning signs before it’s too late. What’s NOT working: ? Waiting for customers to raise their hand ? Relying on CSM intuition over data ? Assuming product usage = renewal During the event, Rehmat K. and Marley Wagner talked about the shift from reactive CS to predictive CS...the ability to see churn coming months in advance and take action before it’s game over. How does your team measure churn risk today? ?? Catch the TruVue sneak peek replay: https://lnkd.in/gKRaZPBS #CustomerSuccess #Retention #Churn #PredictiveCS #TruVue

Customer Success is at a crossroads. The old way isn’t cutting it anymore. Here’s what we learned at the TruVue Launch… For years, CS has evolved: →?Reactive – solving problems after they happen →?Proactive – trying to prevent issues before they escalate →?Predictive – anticipating customer needs before they even arise The problem? Most teams are still stuck playing defense. The best CS teams don’t just respond—they predict. What’s keeping your team from moving beyond reactive CS? Catch the replay of our sneak peek event featuring insights from Rehmat K., Marley Wagner, Alyssa Nolte, Jan Young, Jean-Pierre Dumas, and Alex Turkovic #CustomerSuccess #Churn #Retention #PredictiveCS #TruVue Replay here: https://lnkd.in/gKRaZPBS

Join us TODAY (Tuesday, February 25th) at 12pm ET / 9am PT for the official launch of TruVue! ? Hear from industry leaders ? See a live demo in action ? Learn how TruVue is changing the game for customer intel This is your chance to get an exclusive look at how we're helping CS teams go on offense instead of playing defense. ?? RSVP now to get the Zoom link! https://lnkd.in/gRVjVQuN #CustomerSuccess #TruVue #CSOnOffense #LaunchEvent

Collect data. Predict behavior. Take action. Sounds simple, is actually freaking HARD. We all know that customer success broadly, and CSMs specifically, need to "be more proactive" - but without the proper data signals and analysis of customer behavior, this becomes downright impossible in real life. So I am so freaking excited to be participating in tomorrow's sneak peek at TruVue, where everyone can see what Alyssa Nolte has been building, using sentiment, perception, consideration, and engagement together to predict customer behavior, prevent churn, and enhance loyalty. When I met Alyssa at ChurnZero's Zero-In conference, we immediately just *got* each other. We geeked out about AI, commiserated that technology should make our lives easier instead of more frustrating, and later learned that we both possess the opposite of green thumbs. ?? I know you'll love getting to know Alyssa and TruVue just as much as I have!