Level AI

Exciting news! Level AI continues its upward trajectory with the appointment of Matt Weil as our new Chief Revenue Officer. This strategic move follows our recent $39.4M Series C financing, signaling a new chapter in our growth story. Matt brings over 20 years of experience scaling high-growth tech organizations. His impressive track record includes leading Highspot to a 20X revenue increase as SVP of Worldwide Sales. At Level AI, he'll drive our revenue generation strategies across sales, customer success, and partnerships. As we push the boundaries of AI-powered customer experience solutions, Matt's leadership will be invaluable. His expertise aligns perfectly with our mission to empower contact centers and revolutionize customer service operations. We're thrilled to have Matt on board as we enter this pivotal phase. Stay tuned for more as we continue to transform the landscape of customer experience intelligence and automation! #LeadershipAnnouncement #AIInnovation #CustomerExperience #GrowthMindset?

Our team will be attending CCW Executive Exchange in New Orleans this week, hope to see you there!

Our latest case study showcases how a top contact center provider for major financial institutions saved a whopping $3 million with the help of Level AI's cutting-edge VoC insights. ???? Dive into the success story now and discover how AI technology is revolutionizing the way contact centers operate. #AI #ContactCenter #FinancialInstitutions #SuccessStory #Innovation ???? Check out the full case study here: https://hubs.ly/Q02Kcj270

Thrilled to partner with Adams Street Partners on this next phase of growth for Level AI!

We're thrilled to announce that Level AI has secured $39.4 million in Series C funding, bringing our total funding to $73.1 million. This milestone wouldn't be possible without the trust and support of our incredible customers who've been with us on this journey. To our partners in transforming customer experience: your belief in our vision has been instrumental. As U.S. businesses collectively lose $1.6 trillion annually due to poor customer service, your commitment to excellence is more crucial than ever. This investment, led by Adams Street Partners, will fuel our growth, innovation, and talent acquisition. We're excited to advance our product development, engineering, and R&D efforts to better serve you and meet the evolving demands of the market. As we look to the future, we're optimistic about the potential of AI, particularly generative AI and contact center-specific LLMs, to revolutionize customer interactions. Together, we'll continue to harness the power of unstructured conversational data to drive meaningful insights and automate critical processes. Thank you for your continued trust. We're eager to embark on this next chapter of growth and innovation with you, ensuring every customer interaction is productive and positive. Here's to building better customer relationships and driving excellence in customer service! #SeriesC #CustomerExperience #AI #Innovation?

We're thrilled to announce that Level AI has secured $39.4 million in Series C funding, bringing our total funding to $73.1 million. This milestone wouldn't be possible without the trust and support of our incredible customers who've been with us on this journey. To our partners in transforming customer experience: your belief in our vision has been instrumental. As U.S. businesses collectively lose $1.6 trillion annually due to poor customer service, your commitment to excellence is more crucial than ever. This investment, led by Adams Street Partners, will fuel our growth, innovation, and talent acquisition. We're excited to advance our product development, engineering, and R&D efforts to better serve you and meet the evolving demands of the market. As we look to the future, we're optimistic about the potential of AI, particularly generative AI and contact center-specific LLMs, to revolutionize customer interactions. Together, we'll continue to harness the power of unstructured conversational data to drive meaningful insights and automate critical processes. Thank you for your continued trust. We're eager to embark on this next chapter of growth and innovation with you, ensuring every customer interaction is productive and positive. Here's to building better customer relationships and driving excellence in customer service! You can read more about Level AI and our future plans at our blog linked in the first comment below. #SeriesC #CustomerExperience #AI #Innovation

Enterprises are not looking for AI that shows well but for AI that works and can scale.

Excited to welcome Nishant Mittal to our Engineering & Product team. Nishant is a Bar Raiser hire and brings an infectious engineering discipline and execution zeal to the team. Looking forward to the journey ahead! #team #innovation #leaders

Take your financial services contact center into a new era of quality assurance with Level AI. Our Generative AI-driven tools ensure compliance, boost efficiency, and enhance customer satisfaction with automated QA, personalized coaching, and Voice of the Customer insights. Click here to learn more: https://hubs.la/Q02G3zKk0 #GenerativeAI #CustomerService #FinancialServices #LevelAI

[Webinar Alert] Don't Miss Our Exclusive Session on July 30th! Calling all contact center leaders! Join us on July 30th at 10 AM PST | 1 PM EST for an insightful Q&A session featuring Michaela C., Quality Assurance Strategist & Leader at ezCater. Discover how ezCater leverages AI to: - Equip agents to excel in complex calls and champion customer satisfaction. - Reduce customer churn rates. - Enhance agent productivity and streamline interactions. Topic ?? Mastering Complex Calls with Manager/Agent Assist Here's what you'll gain: - Insights into the challenges faced by online marketplace contact center agents. - How AI can empower your agents to handle complex calls and become customer champions. - How to reduce customer churn and boost agent efficiency. P.S. Attending this webinar will give you valuable insights on turning your contact center into a strategic business asset. Space is limited; secure your spot now! ?? https://lnkd.in/dHAVXR2w #ai #artificialintelligence #agentassist #callcenters #customerexperience #cx #contactcenters