Consumer demand for digital continues to accelerate. Companies that rapidly deploy these capabilities in a very customer-centric manner will rise to the top as a result of their competitive advantage in CX. The biggest winners will be those organizations that successfully challenge status quo thinking, honestly evaluate the current customer journey, and embrace and execute transformational changes to people, process, and technology. https://lnkd.in/eDT4psE #technology #digital #cxstrategy #contactcenter #leadingedge #customerservice
Leading Edge Connections, LLC.
电话呼叫中心
America’s #1 Fully Virtual Outsourced Contact Center. Today’s Top Talent, Techniques, & Technology!
关于我们
Leading Edge Connections is a cutting-edge virtual contact center that has established itself as the number one player in the industry in America. Founded in 2017 by Jon Juliano and Eric Sims, Leading Edge Connections has redefined the traditional contact center model by embracing remote work as its core operating principle. As a fully remote organization, Leading Edge Connections leverages the latest technology and innovative strategies to deliver exceptional customer experiences for its clients. With a team of highly skilled and talented remote agents located across the United States, Leading Edge Connections provides unparalleled customer support, sales, and lead generation services to businesses of all sizes and across various industries. At Leading Edge Connections, the team is driven by a shared passion for excellence and a commitment to delivering results. Through a combination of state-of-the-art technology, comprehensive training programs, and a supportive work culture, Leading Edge Connections empowers its remote agents to deliver outstanding performance and exceed client expectations. As the #1 virtual contact center in America, Leading Edge Connections has earned a reputation for its exceptional customer service, exceptional results, and industry-leading expertise. With a track record of success and a forward-thinking approach to remote work, Leading Edge Connections continues to revolutionize the contact center industry and set new standards for excellence
- 网站
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https://www.lec4you.com/podcast/
Leading Edge Connections, LLC.的外部链接
- 所属行业
- 电话呼叫中心
- 规模
- 1,001-5,000 人
- 总部
- The Metaverse
- 类型
- 私人持股
- 创立
- 2017
- 领域
- BPO、Customer Service、Sales、Tech Support、Chat、Email Support、Social Media、Call Center、Contact Center、Telesales、outsourcing、appointment setting、customer retention、customer engagement、Debt Consolidation、work at home和remote work
地点
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主要
获取路线
US，The Metaverse
Leading Edge Connections, LLC.员工
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Tamika Huguley
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Eric Sims ??
??CEO @ LEC | ?? CX Cowboy & Host of The Cowboy Experience Podcast ?? | ??? Conversational AI Wrangler | ?? Contact Center Cattleman | ?? Pubic…
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Johans Saa
PBX and Software Lead at Leading Edge Connections. "Delivering innovative services and solutions".
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Jina Fox
Sales Coordinator , Specialist Customer Care Independent Consultant at Leading Edge Connections, LLC.
动态
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Personalization is changing the game in call centers. Learn how tailoring customer interactions can boost satisfaction and loyalty! Check out our latest blog ??
Personalization in Call Centers: Elevating Customer Experience
https://www.lec4you.com
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Navigating the challenges of managing a remote call center? Discover key strategies and tools to boost productivity, engagement, and efficiency. Don’t miss out! Read the full blog now: #RemoteWork #CallCenter #WorkforceManagement #CustomerService #Productivity #EmployeeEngagement #TechTrends #BusinessGrowth
The Essential Guide to Managing a Remote Call Center Workforce
https://www.lec4you.com
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Discover how advanced call routing and real-time analytics are revolutionizing remote call centers! Our latest blog explores the significant impact these technologies have on efficiency, customer satisfaction, and overall performance. Don’t miss out—read the full article now! ??
The Benefits of Advanced Call Routing and Analytics
https://www.lec4you.com
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Want to deliver seamless customer service across all channels? Discover how omnichannel support can transform your remote call center. ?? Key Benefits: - Enhanced customer satisfaction - Improved agent efficiency - Consistent service - Valuable insights Curious to learn more? Read our latest blog now! #CustomerExperience #OmnichannelSupport #RemoteCallCenter #CustomerService #TechTrends #CX
The Rise of Omnichannel Support in Remote Call Centers
https://www.lec4you.com
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Check out this week's blog post on how prioritizing employee well-being and engagement can boost your call center's success! ?? #CallCenterSuccess #EmployeeWellBeing #TeamEngagement #CustomerSatisfaction
Boosting Call Center Success: Prioritizing Employee Well-being and Engagement
https://www.lec4you.com
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In today's market, where products often seem identical, what truly sets a company apart is its customer service. Discover how providing outstanding customer service can build trust and create unforgettable experiences that turn customers into advocates. Read our latest blog to learn more about the power of good customer service and how it can give your business a competitive edge!
The Impact of Good Customer Service: Why Making Your Customers Feel Good Is Important
https://www.lec4you.com
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Join CEOs Eric Sims ?? and Jonathan Juliano as they unpack the future of customer service with a dose of humor and insight. This week, they're tackling a hot topic: AI in call centers. Imagine AI that transforms angry customer complaints into calm, neutral tones for agents, followed by a post-call slideshow of family photos. Is this the future or a scene from "Idiocracy"? Tune in for laughs, thought-provoking discussions, and industry stories that'll keep you hooked. Don't miss out – listen now! #CallCenterStories #AIinCustomerService #FutureOfCX #TechTrends
Call Center Stories- AI and Idiocracy
https://www.youtube.com/
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Transforming Remote Call Centers with Automation and AI! Our latest blog explores how automation and AI are revolutionizing remote call centers. These technologies are enhancing efficiency and elevating customer experiences through automated call routing, predictive analytics, virtual agents, and more. Discover the future of customer service and how these innovations are reshaping the industry. #Automation #AI #CallCenters #CustomerService #Innovation #Efficiency #CustomerExperience #RemoteWork #Technology
Automation and AI in Remote Call Centers: Enhancing Efficiency and Customer Experience
https://www.lec4you.com
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The latest episode of Call Center Stories with LEC CEOs Jon Juliano and Eric Sims is out! Check it out!! Watch, like, subscribe and share! https://lnkd.in/gdmvvH-s #Starbucks #CoffeeTalk #CX #CustomerExperience #CustomerService #ContactCenter #CallCenter #CCAAS
Call Center Stories - Local or Starbucks?
https://www.youtube.com/