LaunchBrightly

We will update every screenshot in your help center for you! ?? Our team of Implementation Specialists will create custom automation recipes for each of your existing screenshots, instantly refreshing your help center with fully up-to-date product screenshots and paving the way for screenshot automation. And it's complementary for NEW customers of our SaaS platform! ?? Every screenshot—automatically updated. No more manual edits, outdated images, or time-consuming updates. Let us do the heavy lifting for you! Want to learn more? Feel free to DM Dennis R. Mortensen or Josh Peacock directly, or check out the link below: https://lnkd.in/erq4kXv9

Support Driven’s Leadership Summit is just around the corner—don’t miss the opportunity to connect with fellow CX leaders, share experiences, and build relationships that extend beyond the conference ?? The summit is set to take place in Austin from March 18th with top CX and Support leaders taking the stage to share their insights on all things AI, metrics, leadership, and championing Support as the value driver we all know it is! ???? The stellar speakers include: ? Hayden Mills Leading Support Teams Through Change ? Arturo Suarez Martin Separating AI Hype from Reality in a Budget-Conscious World ? Thaysa Starling Practices to Empower CX to Deliver Real Business Results ? Alisha Joseph High Performance Strategies for Support Teams ? Nate Brown Measuring What Matters to Create Experiences That Last ? James Baldwin Making Metrics Matter and Showing Impact To Your Organization ? Robert Armstrong 5 Tactics to Drive Business Value by Connecting Support and Product ? Joseph Huisman Designing Support Processes That Balance Efficiency and Empathy ? Andrew Rios, MSML Mastering the Art of Delivering Hard Truths to Senior Executives ? Mykel Salomon Transforming Support into a Proactive Value Driver ? Philippe Mesritz Advancing Your Career Beyond Customer Support Leadership ? Sam Chandler ?? Customer Success and Experience and Startups How to Build Your CX Empire Using Nothing But Tables and Chairs You can see more about the upcoming summit from our latest blog: https://lnkd.in/ehh3G8AC #CX #CustomerSupport #SDSummit

Ever tweaked a visual in your documentation and wished you could roll back to an earlier version? With LaunchBrightly, every screenshot is tracked, making it effortless to restore previous versions if needed. #screenshot #automation with #versioncontrol :-)

Keeping the screenshots in your knowledge base fresh and accurate is crucial for effective customer support! Outdated screenshots can lead to user confusion and increased support tickets - or even worse, customer churn. Regular audits of your help center are required to ensure your screenshots reflect the latest updates to your product. And you have two viable paths: ???? Apply coordinated manual efforts to review and update screenshots, and commit to this process regularly. ?? Automate the product screenshot process along with recurring machine run discrepancy audits. Both paths—manual or automated—require action. But the cost of doing nothing is simply too high! See some useful tips for running both manual and automated processes to keep your product screenshots up-to-date, and avoid losing customer trust by keeping the screenshots in your knowledge base fresh and accurate. https://lnkd.in/eBW3g7_U

Last week I had the privilege of attending the Support Driven Leadership Summit in Chicago and want to give a big thank you to Scott Tran and the entire Support Driven team for another uplifting and inspiring experience. This community truly thrives because of the amazing people who are so willing to share their experience and grow together, both as customer support leaders but also people. And an especially BIG thank you to the incredible speakers who were so generous in taking the stage to share their many and varied experiences and insights to help us continue to evolve as support leaders and as a support industry. You can see a summary of the talks from this stellar list of speakers in our latest blog: https://lnkd.in/dnqv3MMN

Thank you to LaunchBrightly and other companies building products for #cx teams for investing time and curiosity into the CX folks who will use them. I'm so appreciative of the companies that spend time talking to CX people to learn our pain points, what tools we need, how we'd use them, etc etc, vs C suites who will never touch them. This is how you build trust and a product that works for the people you're building for.

Our hearts are full after spending this past week out in Denver with the kind, encouraging and endlessly inspiring community that is ElevateCX. After leaving Denver we were left with an overwhelming feeling of community, and the positivity that comes from a group of people willing to share their experiences, engage and be present for the betterment of themselves and their peers. We are so fortunate to be part of this community! ?? Also a BIG thank you to all the incredible speakers who were generous enough to share their story, and provide insight on a range of challenges facing the #CX industry today. You can see a recap of all the great talks from our recent blog post: https://lnkd.in/eP8WtgcR Last, but certainly not least, a big thank you to always amazing Sarah Hatter for giving us the opportunity to share all the exciting progress and new features we’ve made here at LaunchBrightly in the 518 days since we first unveiled our screenshot automation platform to the world at ElevateCX San Diego ?? The stellar list of speakers included: ? Mercer Smith ? Chyngyz Dzhumanazarov ? Amiee Twigg ? Anthony Lopez ? Matt Dale ? Suneet Bhatt ? Craig Stoss ? Erica Clayton ? Andrew Rios, MSML ? Kristi Ernst Thompson ? Kat Gaines ? Allison Cloyd ? Sarah Caminiti

What a wonderful #elevatecx event you put on (again again), Sarah Hatter! Thanks much for having us! ?? *singing about #automation and #screenshots in Denver!

Mercer Smith's right—she always is! Showing an outdated (rotten) product screenshot in a help article to a frustrated user at 11 p.m. is never going to make anyone happy. Time to automate that with LaunchBrightly, if I may be so blunt! ??

Ahem LaunchBrightly