?????? ?????????????????? ???????? ???? ???????????????????? ???????????? ???????????????????? – ???? ???? ?????????????????? ????????????????
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This week, I was at AI Everything. ?Here are some key takeaways from one of the most interesting Panels - “Scaling AI or scaling risk?”
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??. ?????? ???? ?????? ?????????? ?????????????? ????????????
?? ???????????????? ???????????????????? & ????????????????????: Enhancing digital channels, frontline tools, and customer service
?? ???????? & ????????????????????: Fraud detection, credit decisioning, and monitoring trading communications
?? ???????????????????? ????: Boosting developer productivity (30-40K coders at Citi use Gen AI!) and powering chatbots/wealth management tools
?? ?????????????????????? ????????????????????: Optimizing cash centers, reducing client churn, and automating workflows
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?????? ????????????????: ???????? ?????????? ??????????'?? ?????????????? ???????? ???? ?????? ???????? ?????????? ?????????????? ?????????? ?????? ???????????? ???? ????sk
??. ????????: ?????? ????????????-?????????? ??????????
? ???????????????? ???????? ??????????: Most banks underuse existing structured data (transactions, CRM) - “Stop making customers fill forms—leverage what you already have!”
?? ?????????????? ????????????????????: Social media and hyper-personalized data (e.g., grocery spend) raise red flags. Consent and transparency are non-negotiable
?? ?????????????????????? ????????: Pilots with government/public data (income, property) show promise but require rigorous governance
?????? ????????????????: ?????????????? ?????????? ???????? ?????? ???????????????? ???????? ???????????? ???????????????? ???? ?????????????????? ?????? ???????? :)
??. ?????????????? ????: ???????? ????. ??????????????
?? ????????-????????: Expect semi-autonomous agents (e.g., data engineering assistants), but full autonomy is years away due to legacy infrastructure and regulations
?????????-?????????????? ??????????: Start with non-critical tasks (e.g., summarizing emails, sales script analysis) to build trust
?????? ????????????????: ???????????????????? ?????????? ?????????????????? ????????. ?????????????????????????? ???????? ???? ?????????????????? ?????? ?????? ???????????????? ?????????? ???????? ???? ???? ??????????????????????
??. ????????????????????: ???????????? ???? ???????
?? ???????????? ???????????????????????? ????????????: Banks face fragmented regulations (UAE, UK, US), slowing adoption
?? ?????????????????????? ???????? ????????????????????: Sandboxes and tech sprints can bridge the innovation gap
?????? ????????????????: ?????????? ?????????????????? ?????????????????? ???????????????????????? ?????? ?????? ???????? ???? ???? ?????????? ???????????????? ???? ?????? ????????????????????????
Thanks, Emma Johnson,Vilmos Lorincz, Ronit Ghose, Mikheil Nadareishvili and Amit Gupta for the great insights!
#AI #FinancialServices #GenAI #Innovation #AIEthics #FutureOfBanking