Kustomer

?? We’re jazzed to co-host Shoptalk After Dark with our incredible partners Nosto, Domaine, Tapcart, Aftersell by Rokt, and Kustomer! The first day of #Shoptalk2025 deserves a celebration ?? , and we’re making it one to remember. Expect an unforgettable night of modern Mexican flair, cocktails, and top-tier networking in the heart of Downtown Vegas. ?? March 25 | 9-11 PM ?? La Mona Rosa, 100 S 6th St, Las Vegas Whether you’re coming straight from The Sphere or wrapping up a full day of Shoptalk insights, this is the perfect way to kick off the week: ? Open Bar – Expertly crafted cocktails & premium spirits ?? Mexican Bites – Fuel up with delicious food ?? Great Conversations – Connect with top eCommerce leaders Spots are filling up fast—RSVP now! ???? https://lnkd.in/gJR2H_9c #AIAgents #Networking #eCommerce #ShoptalkAfterDark

???Southwest Airlines recently made a controversial decision to end its long-standing free checked bag policy. Now, competitor Frontier Airlines is capitalizing on the moment. They’re offering free seat assignments and carry-ons for select bookings—and even a free checked bag for summer flights. With major airlines embracing à la carte pricing, budget carriers like Frontier and Spirit Airlines are flipping the script to attract more travelers. CX leaders: Keep a pulse of what your competitors are doing and strike when they make a big change or outright fumble the (checked) bag. ?? Partner with your cross-functional teams internally to execute campaigns that allow you to position yourself based on a higher level of service - they just might get some buzz. Subscribe to our weekly newsletter for the latest CX news and takes like this one: https://lnkd.in/ev_cFZqh

?? Who ?? CX surveys? Kustomer launched a survey today about the realities of AI Agent adoption in customer service. Take our survey and we will publish the results in a few weeks! https://lnkd.in/gc9GHsSd #aiagent #cx #customerservice

Shoptalk 2025 OrderProtection.com ?? parcelLab ?? Hark ?? Yofi ?? Kustomer ?? Flip

Although I am lucky enough to spend a significant amount of time with our customers, one of the things I miss the most about being an individual contributor is being in the trenches with your customers in the early days after launching a new product to market, directly getting that feedback and quickly iterating to improve. Aditya Subramaniam has been in the trenches with AI Agents for Customers and the progress and impact has been incredible. Join him at our Spring Kustomer Quarterly to learn more about what we have been up to with AI Agents for Customers (and more!) and where we are headed!

Kustomer, parcelLab, and OrderProtection.com have teamed up again! The The CX Mixer is back like I said it would be. If you're attending Shoptalk share this with everyone you know! RSVP in the link below. ?? https://lnkd.in/gFN5J_ci