Glossier, Inc.? changed a lip balm formula to be vegan, but customers didn't love the new product. So what did the #customerexperience team and brand ultimately do? They listened!
关于我们
Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change. See why growing brands use Kustomer to build the enduring customer relationships that drive better business results at https://ow.ly/UZ5X50HV0ov
- 网站
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https://www.kustomer.com
Kustomer的外部链接
- 所属行业
- 软件开发
- 规模
- 201-500 人
- 总部
- Short Hills，New Jersey
- 类型
- 私人持股
- 领域
- customer experience、customer service、CRM、CX、SaaS和startups
产品
地点
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主要
获取路线
830 Morris Tpke
4th Floor
US，New Jersey，Short Hills，07901
Kustomer员工
动态
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Can't we hang around the palm trees forever? ?? We have had such an amazing time soaking up the sun and at eTail? West connecting with colleagues, clients, and new connections. Thank you to all who stopped by to meet us, and especially the folks at Attentive, AfterShip, Bazaarvoice, Emplifi, Yottaa, Listrak, parcelLab, ROSWELL, Shopify, Tapcart and the iconic In-N-Out Burger ?? for so many fun events!
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What policies have you found to be the most impactful on driving customer loyalty? Share with us!
How do you build loyalty and repeat customers? This is an important challenge for any business, and the responsibility spans multiple teams - CX, Sales, Product, and Marketing. I got some great perspective from Max Wallace, the CX Director at Tommy John, about what CX teams can do to make customers want to come back and shop again. His take? Flexibility is at the core of it all. Check out the full interview here:?https://lnkd.in/eMHzimiy ?
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Join us as our CCO Lauren Gold shares the stage with leaders at Shopify, SKIMS, and Suja Life at EEE Miami 2025: 4th Edition Ecommerce Conference! Be there - Friday, February 28 at 3 PM.
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Such great stuff happening at eTail?! Come see us at table W27!
A key theme emerging in the early hours of eTail? Palm Springs is the shift from talking about AI to implementing AI. That, plus a ton of smiles and networking?? Pictured: ??Cracking The Code With AI To Determine What Is Actually Driving ROI with Donna Bedford from Lenovo, Nitin Mangtani from Salesforce, Kunal Banerjee from Target and Shannon Flanagan from Retail Women in Tech ?Elevating Retail Experiences: Delighting Your Customers With Peak Moments with Benoit Vatere from Liquid Death, Kelsey Johnson from Sunday, Elizabeth Koshy from Empress Naturals, Audrey W. from Kustomer and Lauryn Spence from BigCommerce ?The Future of Omnichannel Retail: Creating Seamless Customer Experiences with Ryan Dezso from American Signature Inc., Ron Ijack from Knix, Angela Caltagirone from PB5star, James Brown from Infobip ?Brett Matthews from Kate Farms on Being Everywhere Your Customers Are ?Alan Wizemann from Southern Glazer's Wine & Spirits presented on Leveraging AI Intelligently To Drive Real Business Results And that's just a glimpse at the conversations and strategizing happening at #eTail. See everyone tonight for the Coachella vs. Stagecoach kickoff party!
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Black Friday & Cyber Monday shattered records with $10.8B and $13.3B in online sales — a 10% YoY increase. But the real gamechanger? AI-powered customer service. From chatbots guiding shoppers to proactive issue resolution, AI helped retailers deliver seamless experiences. Yet, AI alone isn’t the answer—the real magic happens at the intersection of human empathy + AI efficiency. Read Brad Birnbaum's take on why AI is an enabler, not a replacement in CX: https://lnkd.in/eSr6b_HH
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Don't miss this awesome panel at eTail? next week!
How can you delight your customer in retail? Are you creating a real emotional connection? Join retail superstars: ? Benoit Vatere from Liquid Death ?Kelsey Johnson from Sunday ?Kyle Stone from Jean Dousset ?Elizabeth Koshy from Empress Naturals ?Audrey W. from Kustomer ?Lauryn Spence from BigCommerce And leave with explicit takeaways on how to define a peak moment, and get fun and unique examples to bring back to the office. Only at eTail?!
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How can you elevate the customer experience with personalized service? We spoke with Max Wallace of Tommy John who shares that it comes down to a winning combination of knowledgable #CX team members with autonomy! Check out the full interview for all of Max's insights here: https://lnkd.in/edqrmQVU
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Cati Brunell-Brutman of Glossier, Inc. discusses how you can train customer experience agents on processes and tools, but it's difficult to train people-oriented communication skills. What's a better way? Approach customer conversations with empathy and a problem-solving orientation to meet customer needs!