关于我们
Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change. See why growing brands use Kustomer to build the enduring customer relationships that drive better business results at https://ow.ly/UZ5X50HV0ov
- 网站
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https://www.kustomer.com
Kustomer的外部链接
- 所属行业
- 软件开发
- 规模
- 201-500 人
- 总部
- Short Hills，New Jersey
- 类型
- 私人持股
- 领域
- customer experience、customer service、CRM、CX、SaaS和startups
产品
地点
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主要
获取路线
830 Morris Tpke
4th Floor
US，New Jersey，Short Hills，07901
Kustomer员工
动态
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What is the most difficult customer expectation to meet consistently? Loud and clear, our data shows it's #personalization. Get our new report on the top CX Challenges for all the findings: https://lnkd.in/ehtNjGmd
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Wise words from Sam Chandler ??: "Don't automate yourself out of your differentiator." AI is a great tool to help leaders do more with less, but it's critical to implement it in the right ways when your team has a good foundation. How are you balancing implementing AI into your #CX org while maintaining your brand's humanity?
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Join us Thursday, March 27 to hear what our product team has been working diligently on! Register now: https://lnkd.in/eZQZVRSr
Although I am lucky enough to spend a significant amount of time with our customers, one of the things I miss the most about being an individual contributor is being in the trenches with your customers in the early days after launching a new product to market, directly getting that feedback and quickly iterating to improve. Aditya Subramaniam has been in the trenches with AI Agents for Customers and the progress and impact has been incredible. Join him at our Spring Kustomer Quarterly to learn more about what we have been up to with AI Agents for Customers (and more!) and where we are headed!
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?? We love In-N-Out Burger - grab one with us at #Shoptalk! RSVP here: https://lnkd.in/ehvwAu3G
Kustomer, parcelLab, and OrderProtection.com have teamed up again! The The CX Mixer is back like I said it would be. If you're attending Shoptalk share this with everyone you know! RSVP in the link below. ?? https://lnkd.in/gFN5J_ci
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We had an an amazing time hosting customers and bringing the #CX industry together at our first in-person edition of the Thought Leaders Community in NYC! Thank you to all who showed up to connect, share insights, and move the industry forward together! Lauren Gold Douglas Hanna Lisa Painter Jess J.
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Kustomer转发了
5 months back in CX, this is true: Customer Support is 2008. Today is about Customer Experience Customer Support?+ Ticketing = Legacy Support Tooling Customer Support?+ Ticketing?+ AI = Bots NOT Customer Experience AI is not about deflection. AI is about Engagement Engagement = Experience Experience = Customer Expectations Meeting Customer Expectations = Results Results = Business Impact This is why Kustomer is leading in Customer Experience and driving brands to improve their engagement with their customers. Stop building customer support teams and stop calling your employees Support Reps. They care about the Experience?as much as the CEO! Time to revolutionize support and make it about customer experiences, not a ticket!
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Get an exclusive first look at the powerful new features coming in Kustomer’s Spring ’25 Release! Join customer experience experts?Aditya Subramaniam?and?Erinn Nelson?as they unveil the latest innovations across our platform, designed to help you deliver smarter, more efficient support.
I'm so excited to be presenting a review of Kustomer's latest features, launched across this past quarter, alongside Aditya Subramaniam, Thursday, March 27th at 12PM ET! Please come check me out! I hope you can make it. https://lnkd.in/eZiizKkM
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#Shoptalk 2025 is almost here, and we’d love to see you there! Stop by our booth (1638) for an experience crafted just for you: - Enjoy a custom latte designed to energize your day - Grab some exclusive Kustomer swag? - Dive into a live, personalized product demo highlighting the latest in customer support innovation at Kustomer (including our new Shopify Integration) Want to book time to chat with or team? Grab a slot on our calendar: https://lnkd.in/ezmJc_FA Hope to see you in Vegas!
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Cooking up something big! Register for the CX Summit now and we'll see you April 30th: https://lnkd.in/eJ5HJnGU
Lights, camera, AI action Last week, we were back at it, filming #EndBadService Part II, the series where we expose CX nightmares and showcase the latest Kustomer innovations. This time, we tackled something big:?AI Agents for Reps. And yes, we shot it in Salt Lake City—home of great snow, questionable fry sauce, and a shocking number of soda shops. (That's supposed to funny :)) ? The countdown is officially ON.?April 30th?is when we unveil how?AI Agents for Reps?will change customer service forever. These AI-powered sidekicks aren’t here to replace teams—they’re here to?make them unstoppable. Register now for the CX Summit to see the big reveal?here: https://lnkd.in/dvySpcFW #AI #CustomerExperience #CustomerService Kustomer
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