KODIF

Our amazing Cindy Rodriguez from Fellow and our own Craig Stoss, at the #HoratioClientSummit , shared how AI not only transformed customer support but also drove revenue growth. With Kodif’s solutions, Fellow improved support efficiency while keeping the human touch. Check out the full video here: ?https://lnkd.in/eVuaRhmK

Karen Darling and Kelsey Moburg from our team are heading to #ZendeskRelate! From March 25-27, they’ll be in Vegas, diving into the future of AI-powered customer service. If you’re attending, reach out to them to connect! #CX #AI

We saved our customers DAYS of work with our newest feature release. How? Testing policies is often the biggest headache when implementing AI. Customers used to spend days in an endless, frustrating loop: - Build the AI agent. - Manually test it step by step. - Come up against inevitable failures. - Tweak the agent. - Test it again from the start. - Repeat…for days. If you’re a CX leader and you’ve built a chatbot before, you know exactly what I’m talking about. We knew there had to be a way to simplify testing and save time for our customers. So we flipped the process entirely. Instead of running hundreds of manual tests after building, teams can now validate policies in *minutes*: ? Define the key scenarios upfront. ? Set expected inputs, outputs, and edge cases. ? Let AI generate a policy that *already* meets those criteria. Now, our customers go from days of frustrating trial-and-error to minutes of validation. It’s faster. It’s easier. And it’s all because we listened when our customers told us about their biggest roadblocks.

Nothing beats in-person connections! It’s always a pleasure catching up with partners and customers. Had great conversations and a great meal with the teams from Caraway Home, Halo Collar, and Flip. #Kodif #CX #AI

CX leaders, heading to Zendesk Relate or Shoptalk in Vegas this year? Join us on March 26th for an exclusive evening with Horatio and ElevateCX! Only a few spots left - sign up here https://lnkd.in/eHAcRxrU

We're Hiring! KODIF is looking for a Founding DevOps/Infrastructure Engineer to join our team! If you're interested or know someone who’d be a great fit, check it out. Learn more about the position here: https://lnkd.in/epZfW9hU Kodif friends-have a rockstar in mind? Refer them to [email protected] and if we hire them, there’s a $5K referral bonus for you!

What a week at the #HoratioClientSummit in the Dominican Republic! Our CEO & Co-founder Chyngyz Dzhumanazarov, Co-founder Mike Zayonc, VP of Sales Karen Darling, VP of Partner Success Craig Stoss, and our friend Cindy Rodriguez from Fellow were there, meeting incredible people, sharing ideas, and talking all things AI and customer support. Huge shoutout to Horatio for putting together such a fantastic event-it’s always inspiring to be in a room full of brilliant minds shaping the future of CX! Already looking forward to the next one! #Kodif #Horatio #CustomerSupport #AI

KODIF is heading to Vegas for Shoptalk on March 25-27! We’re excited to build a strong community of e-commerce brands with amazing tech partners like PSYKHE AI. To bring great minds together, we’re co-hosting a dinner over some nice Japanese food - the perfect setting to connect and discuss the future of AI in e-commerce. Want to join us? Reach out to Mike Zayonc for an invite! #Shoptalk #Kodif #AI #Ecommerce

This week, we’re in the sunny Dominican Republic for the #HoratioClientSummit! Our VP of Partner Success, Craig Stoss, and our friends at Fellow, Cindy Rodriguez, took the stage to talk about driving revenue & cutting costs with AI. They shared how AI agents help tackle critical business challenges, streamline operations, and enhance customer experiences. Explored practical use cases and actionable insights for e-commerce brands looking to improve profitability and operational efficiency. Super excited for the rest of the week! ??

Row Together. Norm Usenkanov, Co-founder and CTO: “Great dragon boat crews win by rowing in perfect sync, and not by having the strongest individuals. We apply the same to KODIF and our customers. When we align and move together with trust, we go faster and further.” Thank you for rowing with us Dollar Shave Club, Halo Collar, Good Eggs! ??