Knownwell

Our highlight reel from this week's AI Knowhow includes: - David DeWolf discussing trust as one of the key reasons why understandable AI is a necessity for users to adopt new AI products - Peter Buer's takeaways from a recent story that AI has helped the US Treasury Department recover more than $1billion in check fraud in 2024 alone - Dom Nicastro of CMSWire on why customer support teams, as the first lines of contact with customers, may be more important than the CEO And this is just the tip of the iceberg! Be sure to tune in to the full episode on the KW site here, or wherever you listen: https://knwnwl.com/4i3I4kc #AI #podcast #artificialintelligence

Dom Nicastro, Editor-in-Chief of CMSWire, joins us on this week's AI Knowhow to talk through the intersection of AI, CX, and customer support. Tune in for Dom and Peter Buer's discussion on where AI is already having the greatest impact in customer success, plus why Dom thinks journalists' jobs are safer for the foreseeable future than most others tend to believe. Our roundtable discussion focusing on the important distinction between explainable AI and understandable kicks the episode off. Tune in today on the KW site, and be sure to check out Dom's own podcast, CX Decoded, over at CMSWire. https://knwnwl.com/3Z0lkZS #AI #podcast #artificialintelligence #XAI

What's the difference between explainable AI and understandable AI? ?? When do you need one versus the other? ???♂? And which one constitutes a higher bar to clear, according to our Chief Product and Technology Officer, Mohan Rao? ?? Tune in to this week's AI Knowhow to find out from Mohan, David DeWolf, and Courtney Baker why explainable AI and understandable AI are especially important concepts for any AI product, and especially so for those that are being deployed in regulated industries. Watch or listen here: https://knwnwl.com/3OeV5K3 #AI #podcast #artificialintelligence

If you're a technology services leader looking to scale your company, one thing is certain: what got you to the $50M mark won't propel you to $250M and beyond. So, what will? Find out in our upcoming webinar on 12/5, featuring Knownwell CEO David DeWolf and Nordlight CEO Peter Buer. David and Pete will share five AI-powered strategies to scale, including AI-driven productization and outcome-based pricing. Set yourself up for success in 2025; register for the webinar today! https://knwnwl.com/3AJp3CS #AI #aiinbusiness #webinar #AIwebinar

What does a decision-making framework for the age of AI look like? So glad you asked... ?? Observe ?? Orient ?? Decide ?? Act ?? Inspect ?? One key addition (Inspect) to the traditional OODA loop makes it an incredibly timely method for ensuring you're continuously re-training and improving your AI models. See more from Mohan Rao in this clip. And be sure to watch or listen to this week's full AI Knowhow for a deeper discussion on the OODAI loop and how it can help you make decisions at the rapid pace AI requires: https://knwnwl.com/4hR18SE #AI #podcast #artificialintelligence #customersuccess

Successfully deploying AI requires as much of a cultural transformation as it does a technological transformation. The implication for executives? They have to pay careful attention to their change management approach if they want to get the most out of AI. Andrew DeBerry of our AI Advisory Board provides 7 keys to driving successful change management in AI in his latest blog post. Dig in to find out lessons Andrew has learned working on Google X's Bellwether, recently named one of TIME's Best Inventions of 2024, and leading AI initiatives for the likes of Microsoft, AWS, and Meta. https://knwnwl.com/3UM0yM8 #AI #artificialintelligence #changemanagement #AIstrategy

AI is accelerating at a rapid pace, and seemingly everything else in the business landscape is accelerating alongside it. What're the impacts of this tidal wave of change for your company? Chief among them: 1. You must be able to make decisions faster than ever before. 2. You must have mechanisms in place to review the results of those decisions, then tweak/train AI models accordingly. Enter the OODAI loop, a new twist on a tried-and-true decision-making framework. Tune in to this week's AI Knowhow to find out why the addition of "Inspect" to the OODA loop makes it more relevant than ever in the age of AI. https://knwnwl.com/3YD9ynO Plus, get your digital download of the OODAI loop here: https://knwnwl.com/4evDY1g #AI #podcast #artificialintelligence #customersuccess

What do coaching youth basketball and customer success have in common? First and foremost, you have to nail the fundamentals before you're ready for next-level moves. Tune in to this week's AI Knowhow for a great discussion between Michael Harnum, CEO of ESG (Customer Success as a Service??), and Peter Buer on, among other things, why your customer success organization needs to focus on the equivalent of left-handed dribbling before you move on to practicing your windmill dunks. Read more, and watch or listen here: https://knwnwl.com/3Z0Ioc2 #AI #podcast #artificialintelligence #customersuccess

Why does AI come before BI for the modern C-suite? Our CEO, David DeWolf, says it's far more than an alphabetical distinction. It represents the difference between trying to drive down the interstate while looking through the windshield vs. in the rear-view. Hear more from David, Mohan Rao, and Courtney Baker, on this week's AI Knowhow, and be sure to subscribe wherever you listen. https://knwnwl.com/3AAwpZu Apple Podcasts: https://knwnwl.com/4fiU8MS Spotify: https://knwnwl.com/4fmgopc YouTube: https://knwnwl.com/4fh9q4x #AI #podcast #artificialintelligence #BI

Thrilled to announce that Andrei Adam has joined Knownwell as a Principal Product Manager! In Andrei's first week on the job, he was able to immediately dig in and contribute to the future of Knownwell's product at our Engineering team's Hackathon in Romania, collaborating intensively to prototype innovative features that will form the core of upcoming releases. We're excited to have a product leader like Andrei on board. He brings to the role more than two decades of experience in a range of industries, including FinTech, EdTech, Pharma, and Sports. When he's not helping bring game-changing, innovative products to market, he's passionate about photography, traveling, writing, and woodworking, all of which fuel his creativity and problem-solving capabilities. Welcome to Knownwell, Andrei! ?? #gettoknowknownwell