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Knowledgely?

Knowledgely?

IT 服务与咨询

Realign your Knowledge Strategy - Mitigate risk, reduce costs, increase productivity & enhance employee & CX experience

关于我们

According to McKinsey and Company, employees spend 20% of their time looking for knowledge. - Contact center agents aren't finding the right answer fast enough - Contact center agent attrition is still bad - Great self-serve is not great yet - And all this takes a toll on the agent and ticks off the customer At Knowledgely? we realign your knowledge base strategy to mitigate risk while enhancing both the employee and customer experience. We provide contact centers with a Knowledge Framework Assessment: 1. Baseline cost of your current knowledge base strategy 2. Quick Hits that your management team can start implement tomorrow 3. Long-term strategy, cost savings, technology roadmap, support and, if applicable, software vendor recommendations and help with implementation.

网站
https://www.knowledgely.co
所属行业
IT 服务与咨询
规模
2-10 人
类型
私人持股
创立
2023
领域
contact center、work at home、knowledge base assessments、knowledge management solutions、knowledge base strategy、ai、work at home leadership training和leadership development

Knowledgely?员工

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