KnoCommerce

I'll be in a room with 30 of the biggest DTC brands tomorrow What should I ask them? SKIMS Alo Yoga Pixi Beauty MeUndies Rhode Hexclad Brümate A ton of others.

Yes, you read that right: 100% response rates. Unlock REAL consumer insights from your entire customer base—including those who've never responded to a survey before. What we're working on... - We're leveraging enriched third-party data matched to both respondents + non-respondents to deliver highly accurate predictive models. Discover hidden opportunities, boost engagement, and eliminate blind spots. How to get involved... - We're building what we believe will become the new standard in DTC consumer insights—and we want you involved. Simply respond to this thread or DM me to join our early beta!

New NPS reporting at KnoCommerce looking pretty slick. Available on beta now. Hit up Seán Mancillas if you want early access.

Committed to shipping every week in 2025 here at KnoCommerce! The latest: - Zapier integration: Connect KnoCommerce data to over 8k unique apps - QR code surveys: Collect feedback anywhere your customers engage with your brand offline (e.g. receipts, packaging inserts, IRL events, and more) Github profiles are green across the board. QA sessions going long into the evening. Docs are being ripped through. Absolutely cooking ???? And, as anyone in our UX refresh beta would attest, what we're building is being done hand-in-hand with our customers. Our Design Partners program is up-and-running with some of the best brands in this space. Can't wait to shout them out once we launch that UX refresh this month! If you're in the DTC space and want to co-develop your ideal end-to-end customer insights tool, give me a shout. Let's build it together.

This week's recap @ KnoCommerce ?? 1?? We went global with AG1 This one's personal for me. We landed them as a client because their exec team used us at a previous brand and had an incredible experience. We've been working with their team for a few months on their US domain and have now expanded to their global domains. Really shows that success doesn't happen overnight. Deliver the best-in-class product, and it will pay dividends over time. Stick with it 2?? Onboarded over 200 customers into our Shopify app This is the largest single-week growth for our app listing So much so that we were trending as the top Shopify app for the week. 3?? Landed ALT. Fragrances as a client Stoked to have them on board! 4?? We launched our Zappier integration In case you missed it - this allows you to send KNO data to 7k+ other places. I firmly believe our data is more powerful in other platforms. We'll be the best at gathering consumer insights, but others will be the best at executing on the data. This opens up the doors to a lot of possibilities and empowers our users to turn our data into action 5?? We launched QR codes for our surveys We're seeing more of our big brands start to open up their own stores - BYLT Basics is a great example. They can now generate a QR code for all their receipts and gather consumer insights 6?? Finalized the guest list for DTSki - this lineup is insanely stacked. SKIMS, MeUndies, Benchmade, ALO Yoga and 35 others. Firmly believe this will be the event of the year. We have 1 spot left for any brand that wants to join the conversation. P.S. Thanks Andy Cloyd for the inspo to make this post

KNO just got 7,000 times more powerful!! We released our Zapier integration today. And that means you can now send KNO data to do things like: * Drop a Slack message any time someone gives you a low NPS * Create a ticket with Gorgias, Kustomer or Klaviyo any time someone has a bad shopping experience * Sync response data to person records in your CDP like HubSpot or Klaviyo The possibilities are endless, really. So I tried to highlight 1 use case that everyone can implement immediately. Thanks Zoe Kahn for the inspo

Well hello, Zapier! Our Zapier <> KnoCommerce integration is in beta, which means you can now do things like: ?? Drop a Slack message in your workspace when someone gives you a low NPS score. ?? Add a new row to a Google sheet when a customer tells you where they discovered your brand. ?? Create a ticket with Gorgias, Kustomer, or Zendesk when someone says they had a bad shopping experience. Here's how easy this is... 1. Set up the flow in Zapier. 2. Get a message dropped in Slack. If you're ready to push your survey data to more places, we're here to help! Link to the full integration details in the comments. ??

At this point, it's safe to say TikTok isn't going anywhere. So we compiled you a playbook on how to crush TikTok as a platform. Here's the TLDR: You can't expect TikTok to behave like Meta or Google Ads—chasing clicks, optimizing for conversions, and wondering why it doesn’t stack up. TikTok is an entertainment channel. After analyzing thousands of survey results, we can confidently say TikTok drives revenue, but not always in a straight line. That’s why we teamed up with Ben Dutter from PowerDigital and the TikTok for Business team to create the 2025 TikTok advertising playbook. It covers: ? How to actually make TikTok perform ? Why it’s more like TV than a search engine ? How brands can tap into organic conversations and drive real growth Link to grab the playbook below

These make me happy :)

"It just looks much more grown up... everything just looks very clean." - Real KnoCommerce beta customer review