Kitestring Technical Services

Meet Donna Roberts, a valued member of the Kitestring team whose warmth, expertise, and passion for learning make a lasting impact on both her colleagues and clients! She brings a strong background in Point of Sale systems and Quality Assurance (QA) to her client role as a QA Engineer, where her analytical mindset and problem-solving skills shine. An Arkansas native, Donna loves the outdoors and spends her free time hiking with her Blue Heeler, Gomer, coaching mountain biking, and organizing community races. She’s currently diving into Eggplant automation, always fueled by curiosity and a passion for mentorship. A lifelong learner, Donna is part of three book clubs and believes in the power of knowledge-sharing and growth. She finds balance through biking, working out, and exploring unbeaten trails. Her guiding philosophy? “The only moment you can truly change or influence is the present moment.” We are so grateful to have Donna on the Kitestring team! Learn more about Donna by checking out her Spotlight here: https://lnkd.in/gUFsGZxq

A strong company culture isn’t built overnight; it’s something you commit to every day. At Kitestring Technical Services, we’ve created an environment where trust, transparency, and collaboration drive every decision, just like in the industries we support. We don’t believe in micromanagement, gatekeeping, or surface-level solutions. Instead, we encourage open conversations and empower teams—whether internally or with our clients—to navigate the complexities of retail technology, supply chain, and retail value chain. This approach ensures that every strategy we develop, every solution we implement, and every insight we provide is designed to create real, measurable impact. It’s not just about what we do; it’s about how we do it with a culture that puts people and innovation first.

A regional gas station chain was losing revenue every time its outdated POS service left stores waiting for repairs. With only one parts supplier and over 30 service vendors, delays were inevitable, and growth was impossible. Kitestring stepped in to streamline vendor selection, optimize contracts, and secure faster, more reliable service. ? Reduced downtime with a vendor offering nationwide parts warehousing ? Aligned contracts with KPIs to improve service speed and accountability ? Faster transition, exceeding the retailer’s initial implementation goals With the right strategy, this retailer turned a critical weakness into a strength. Now, they’re not just fixing POS issues faster—they’re positioned for future expansion! What challenges are holding your business back? Let’s solve them together. Read our full case study here: https://lnkd.in/gfv9XPvd #RetailTech #BusinessGrowth #TechConsulting #POS

AI is changing software development—but not replacing developers. The hype around AI might have you wondering: Can it help close the gap in your engineering resources? ?? Yes: AI can streamline tedious coding tasks, assist with debugging, and accelerate research. ? No: It won’t replace experienced developers or single-handedly modernize your legacy system. We’ve found that AI is a powerful tool when used with expert oversight. It’s helping us work smarter, but it still needs human guidance to ensure accuracy, security, and strategic alignment. If you’re looking to modernize your systems or enhance your development process, we can help you integrate AI effectively. Read more about AI’s real impact on software development: https://lnkd.in/gdvxs94m #AI #SoftwareDevelopment #HumanInTheLoop #TechInnovation #DigitalTransformation

Retail Returns Are Out of Control—Can AI Fix It? I'm spending the week in Chicago with my mom (sorry, Chicago friends!). Over breakfast, she asked where to get her sliding screen door fixed. Years ago, a hardware store would handle it—now you need a handyman for $150–$250. So, I told her I’d do it. A quick Amazon search pulled up a nylon mesh screen in black or gray. When I asked which she preferred, she hesitated: ?? “Black gives more shade…” ? ”…but gray is more transparent.” Without thinking, I said, “Let’s buy both and return one.” That’s when it hit me—I’m a bracketer. Like many shoppers, I order multiple options online, expecting easy returns. Convenient for me, but costly for retailers, driving up supply chain and logistics expenses. Can Tech Solve the Returns Crisis? ?? AI & Analytics – Predicts return patterns, improves recommendations, and detects excessive returns. ?? Smart Processing – AI chatbots, robotics, and blockchain streamline reverse logistics. ?? Fraud Prevention – AI flags wardrobing, fake returns & abuse. ?? Sustainability – Resale, recycling & QR-based returns reduce waste. ??? Digital-First Returns – Box-free, label-free, and drop-off networks cut costs. The challenge? Balancing convenience, cost, and sustainability. How do you approach returns? Drop your thoughts below! ?? Full story: https://lnkd.in/g3P9P38A #RetailTech #Ecommerce #SupplyChain #ReturnsManagement #AI #Innovation

Hiring isn’t just about filling a vacancy; it’s about finding the right person to grow with your company, align with your values, and contribute meaningfully to your vision. We believe in making hiring personal and impactful! Our Direct Hire Service acts as your trusted partner, connecting you with professionals who are more than just qualified—they’re the perfect fit for your team. ? Here’s what sets us apart: ?? A tailored approach that focuses on culture, values, and goals—not just resumes. ?? Save 35% on costs and fill roles 50% faster with our industry expertise and network. ??Extensive technical vetting ensures only the most skilled and trustworthy candidates make it to you. ??Confidence in quality with 20-40% improvement in hire outcomes. Need someone who’s not just a fit but a match for the long haul? Let’s connect! kitestring.com #HiringSolutions #DirectHire #TechnicalTalent #RecruitmentMadeEasy

Growth and decision-making can hit a dead end when your reporting infrastructure is outdated and manual. That’s where we stepped in! A leading auto dealer partnered with Kitestring to modernize their data infrastructure and create a culture of innovation. Through our co-engineering approach, we worked side-by-side with their internal teams to integrate solutions that made a lasting impact. The Results: ?? Automated processes saved 80 hours per month ?? Unified data sources with automated dashboards for enhanced accessibility ?? Real-time, accurate insights that power better decision-making ?? A cultural shift toward analytics-driven innovation Why it matters: In today’s competitive landscape, it’s not just about having data—it’s about using it effectively. By embedding our talent within their teams, we helped this auto dealer unlock the power of their data and position themselves for sustainable growth. Learn more about this transformation in our full case study: https://lnkd.in/gyXqzpV7 #DataDriven #Innovation #CoEngineering #AutoIndustry #DigitalTransformation

AI is more than just the latest tech buzzword—it’s a transformative force reshaping industries. But with its potential comes a critical challenge: How do you navigate the hype to unlock real value for your business? The answer starts with a top-down strategy. By taking an ethical, human-centered approach to AI, you can align its use with your business goals and empower your teams. ?? Learn more: https://lnkd.in/gxapQKhM #AI #Innovation #HumanCenteredAI #BusinessGrowth

It’s Day 1 at NRF 2025, and Team Kitestring is ready to connect! ?? We’re here at Booth #1040 to talk Point of Sale Modernization, Customer Technology Transformation, and Retail Talent Solutions. Looking to revolutionize your retail tech strategy? Let’s chat! Swing by our booth or message us to set up a meeting—we’d love to hear how we can support your goals. ?? Booth #1040 ?? January 12–14 See you on the show floor! Tim Webb Nathan Smith Lindsay Schmidt Brent Wells Eugene Park Michael Leister, PMP, MA Jason Todd Sapna Ramachandran National Retail Federation #NRF2025 #RetailInnovation #FutureOfRetail #Networking #NRF25

We’re hiring for the following key positions: ?? Business Analyst ?? Project Manager ?? UX Designer Check out the details and apply here: https://lnkd.in/e_jH5YUY Know someone perfect for these roles? Share this post with them! #WeAreHiring #CareerOpportunities #TechJobs