Join us on March 31st for our networking event - 86 the Gaps: Using Hospitality Skills in Tech! Kipsu's very own Nicholas S. Mathewson, CHBA will be a guest speaker to share his experience transitioning his career from hospitality to tech! Reserve your free ticket here: https://lnkd.in/g3e9K4UC #Networking #Minneapolis #Hospitality #ServiceIndustry #Transition
Kipsu
软件开发
Minneapolis，Minnesota 4,536 位关注者
Keep Service Personal. Extend Service Digitally.
关于我们
Kipsu is pioneering a software-based solution designed to revolutionize how service-driven brands interact with consumers. Using real-time digital communication channels such as texting, internet chat and social messaging, customer-focused companies leverage Kipsu to connect in-the-moment with anyone passing through their door, gaining insight, responding to questions, and addressing concerns in a familiar and frictionless way. Trusted by the leaders in hospitality, multifamily, retail, and healthcare, Kipsu’s software is tailored for customer service and front-line teams to manage sending and receiving consumer communications, handle request fulfillment seamlessly, engage in internal team communication, view critical consumer analytics, and more. Kipsu is an energetic and forward-thinking solution provider that merges software with an acute dedication to high-touch customer service. Each of our customer partners benefits from top notch, hands-on, and customized team support. As we grow and expand, we continue to look for motivated go-getters interested in joining a fast-paced Minneapolis-based company. Kipsu employees are high energy, high achieving professionals who are passionate and curious about the start-up world, customer-focused industries, and innovative software.
- 网站
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https://www.kipsu.com
Kipsu的外部链接
- 所属行业
- 软件开发
- 规模
- 51-200 人
- 总部
- Minneapolis，Minnesota
- 类型
- 私人持股
- 创立
- 2010
- 领域
- Enterprise Software、Improving Staff to Customer Relationships、High-Touch Customer Service和Uncovering Customer Frustrations
产品
地点
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主要
获取路线
510 1st Ave N
US，Minnesota，Minneapolis
Kipsu员工
动态
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Chatbots... are they worth it to implement at your hotel? As AI's presence continues to grow, it can be tricky finding the balance between using a chatbot and real human service for your guests. We dove into some of the pros and cons of using artificial intelligence for guest service. https://lnkd.in/gERQHBrj #AI #ArtificialIntelligence #Hospitality #Chatbot #GuestService #Kipsu
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Net Promoter Scores show how your guests are feeling, but how do you gather their sentiment? And, perhaps more importantly, how do you change their sentiment for the better? Discover the power of NPS and how your hotel can leverage it with our in-depth guide, diving into guest sentiment and overall satisfaction. https://lnkd.in/gCMTQwRS #SurveyScores #NetPromoterScore #HospitalityTips #HotelTech #Kipsu
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Guests are increasingly looking for a curated, hyper-personalized experience when they are traveling, and your hotel has to bring that service to the next level. Kipsu’s guest messaging is a great tool for hotels looking for personalized service. To prove it, we gathered some TripAdvisor reviews and real text conversations with guests in our latest blog!
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"It's important in times of cultural change that we leaders be clear about our values." There is a growing conversation and debate about meritocracy and diversity; our CEO Christopher Smith wrote this statement to share our values that we hold here at Kipsu. Read the full statement from our CEO:
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Happy International Women's Day! ?? Let's celebrate all the amazing women who inspire us every day with their strength, creativity, and courage. Whether it's your mom, sister, friend, or a woman leader you admire, today is the perfect day to let them know how awesome they are! Cheers to all the incredible women making the world a better place. #InternationalWomensDay #CelebrateWomen
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Introducing one of our guest speakers at our networking event: Adam Gorski! Portfolio Manager at Maverick Beverage Company (and former Kipsuvian!), Adam took his service experience and knowledge to grow his career within the industry. Hear his perspective at our upcoming event 86 the Gaps: Using Hospitality Skills in Tech! Grab your free tickets here: https://lnkd.in/g3e9K4UC #Minneapolis #Networking #ServiceWorkers #Hospitality #CareerSwitch
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Business travel is more popular than ever, and hotels are adapting quickly to this rising trend. From renovating spaces catered to remote work to building the right technological infrastructure, it's important to meet the needs for potentially your most loyal guests. Read our latest blog for tips on supporting bleisure guests! https://lnkd.in/gftD27z5 #Bleisure #BusinessTravel #RemoteWork #WorkTravel #Kipsu
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Kipsu’s guest messaging has proved time and time again that it is an effective resource across Marriott Hotels for service recovery. These moments turn bad experiences into stellar reviews, thus boosting overall revenue and ITR scores. Take a look at these real Marriott guest reviews from Tripadvisor sharing how Kipsu saved the day! #Marriott #ServiceRecovery #GuestService #Tripadvisor #GuestReviews #Kipsu