Kennedy Training Network, Inc.

Doug Kennedy's monthly training newsletter was just sent! If you did not receive it, you can read it here: https://lnkd.in/eWPBGZ42 and subscribe here: https://lnkd.in/eGJMtQt6 #KennedyTrainingNetwork #Hospitality #Sales #Reservations #MysteryShopping #FrontDesk #Upselling

Planning a conference for 2025? Book Doug Kennedy and/or our Kennedy Training Network, Inc. Network Partners for Keynote or Breakout Presentations! Doug is a veteran presenter, having presented over 100 conferences in 15 countries (plus 2,650 small-group training workshops). In addition to his core themes relating to lodging industry sales, hospitality, and thought leadership, he continues to create new content every month as reflected in his monthly training articles and the KTN Training Webcast series.?His presentation style is energetic, entertaining, interactive, and fun. Check out his bio at: https://lnkd.in/e9UtR8NW Additionally, Doug has curated a collection of uniquely talented conference speakers, all of whom have come up through the ranks in the hotel and lodging industry and who have long-established experience in their respective topic areas. Check out our partners at: https://lnkd.in/e9UtR8NW Q1 dates are booking up fast, so let us know now if you would like to discuss details. Contact us at [email protected] #KennedyTrainingNetwork #ConferenceSpeaking #Keynote #Sales #Hospitality #Leadership #VacationRentals #Hotelier

As online bookings increase, the number of reservations inquiry calls decreases over time. Yet when you spend time at a busy front desk or in the reservations office, the phones continue to ring. Why? Many of those who book online still call the hotel directly to reconfirm their booking, especially if they originally booked at a third-party OTA website. For starters, simply using traditional telephone hospitality habits will create positive first impressions that set the tone for an excellent stay. What’s more, this is an excellent opportunity to build stronger connections with your local “brand,” as well as to upsell accommodation types and to cross-sell revenue-generating amenities, experiences and services. Read on for tips from Doug Kennedy on preparing your team to properly respond to inbound reconfirmation calls at Hotel News Now: https://lnkd.in/geYeE4aU #KennedyTrainingNetwork #Reservations #FrontDesk #Hospitality #Upselling

Increasingly, upscale hotel and resort spa managers are reaching out for the same types of sales and hospitality excellence training that my company and others have offered for years for hotel room reservations, group/event sales, and front office/concierge. When you stop to consider that the revenue generated from a spa visit can easily meet or exceed the total room spend and that a potential guest’s very first reach-out may be to the spa desk, not hotel reservations, smart leaders should be securing training and coaching to help these staff optimize guest experiences and maximizing revenues. They should also measure and monitor performance based on mystery shopping. By training your spa front desk reservations team, you will not only generate more spa revenue, but you will also provide a more fulfilling guest experience that will result in positive guest reviews and social media postings. Read on for some training tips from Kennedy Training Network, Inc.’s spa reservations sales training, mystery shopping, and webcam coaching at Hotel News Resource: https://lnkd.in/eiunx9PZ #KennedyTrainingNetwork #Hospitality #Sales #Reservations #MysteryShopping

Doug Kennedy is super excited to be presenting the closing keynote presentation for California Association of Boutique & Breakfast Inns (CABBI)’s annual Innspire Conference, scheduled for January 26-28 in Napa at the Archer Hotel.?For more details or to register, visit https://lnkd.in/guTvTf3 #KennedyTrainingNetwork #Keynote #Hospitality

Missed out on Doug Kennedy's live training webcast this month? You can still register now and watch the recording here: https://lnkd.in/eVn5VNpe To sign-up for our future training webcasts on hospitality excellence and/or sales, visit www.KTNwebcast.com #KennedyTrainingNetwork #KTNwebcast #Hospitality #GuestService #GuestExperience #Hotelier #VacationRental

LAST CHANCE to register for Doug Kennedy's monthly training webcast TODAY at 12pm EST! Looking new inspire your team to share a hospitality vibe with everyone they encounter? Register now to learn how customer hospitality is bigger than guest service. Complimentary registration can be accessed at www.KTNwebcast.com thanks to the generosity of our sponsors, Travel Outlook – The Premier Hotel Call Center? and Track Hospitality Software — A TravelNet Solution. Everyone who registers will receive a link to view the recording even if they cannot attend live. #KennedyTrainingNetwork #KTNwebcast #Hospitality #GuestService #GuestExperience #Hotelier #VacationRental

Ever since I got the news of the passing of Bob Gilbert, HSMAI’s President and CEO for 30 years, I have found both comfort and inspiration in the tributes that others have shared on social media, LinkedIn, and the?tribute wall?set up in his honor. I have loved reading about all he accomplished in his career, first on the hotel management side, then by rescuing HSMAI and leading it to its enormous successes. For weeks now I have sought the headspace to share my own memories, as I am still processing his loss. First, I’ll do my best to highlight just how amazing his accomplishments are, but most importantly, memories of Bob’s humanity. Below is an article I wrote to honor Bob Gilbert: https://lnkd.in/eeeKfwFT I encourage others to share their memories with Bob to his tribute wall here: https://lnkd.in/eYpDrJjb

Hello to all of our Kennedy Training Network, Inc. friends and family. We are so grateful to you all. As the Thanksgiving holiday in the U.S. draws near, it's the perfect time to reflect on the importance of thankfulness. Let's take a moment to appreciate our guests, the foundation of what we do with our turkey day host, Kate Martin. Whether it's their first stay or their hundredth stay with us, we are grateful for their trust, and every interaction is a chance to express that appreciation. Guests love hearing about what your property can bring to the table. Be sure to carve out a moment to mention the unique ingredients that your property offers. Thankfulness is the best recipe for success. Every guest's interaction should leave them feeling appreciated. Let's make every stay a memorable one by leading with gratitude. Happy Thanksgiving, and here's to many more visits from valued guests. Watch anytime here: https://lnkd.in/ekT4SqVT And sign up for our newsletter here: https://lnkd.in/eGJMtQt6 #KennedyTrainingNetwork #KTNtrainingTip #Reservations #Sales #Hospitality #Training

Does your team know that hospitality extends beyond just guest interactions? Join Doug Kennedy's webcast this Friday to see how customer hospitality transforms every relationship. This complimentary webcast is sponsored by Track Hospitality Software — A TravelNet Solution and Travel Outlook – The Premier Hotel Call Center?. Even if you cannot attend live, everyone who registers at www.KTNwebcast.com will receive a link to view the recording. #KennedyTrainingNetwork #KTNwebcast #Hospitality #GuestService #GuestExperience #Hotelier #VacationRental