Thank you to all who supported CX Day 2024! Our webinar, A Framework for Deciding When to Use AI in CX, can be watched here: https://bit.ly/3Y4YqBh The session dove into the four key steps to consider and tricks of the trade for each: ?? Identifying critical user journeys ?? Aligning with your organization's KPIs ?? Examining the impact on employees ?? Tracking results and refining your strategy We are excited to be part of the CX community, and together, we can reach new heights! #CXPA #CXDay #AI #CX #CustomerJourneyManagement
JourneyTrack
软件开发
Doral，FL 2,302 位关注者
We are building the Customer Experience Cloud for today's leading brands. Join our mission at www.journeytrack.io.
关于我们
We are building the Customer Experience Cloud for today's leading brands. Join our mission at www.journeytrack.io. JourneyTrack.io has pioneered a customer-first, enterprise-grade SaaS experience management platform, enabling organizations to understand, optimize, and prioritize their customer experience. Brands struggle to deliver the seamless journeys consumers demand across physical and digital channels, geographies, demographics, and more. JourneyTrack allows them to create, govern, and democratize personas and end-to-end user journeys across the organization, harnessing actionable insights and benchmarking improvements over time, with the goal of delivering ideal customer experiences - globally. This cloud-based collaboration suite is designed to handle the complexities and needs of enterprise-level teams, and it was created with input from 15 world-renowned brands to ensure it fills the gaps and challenges they face.
- 网站
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https://www.journeytrack.io/
JourneyTrack的外部链接
- 所属行业
- 软件开发
- 规模
- 11-50 人
- 总部
- Doral，FL
- 类型
- 私人持股
- 创立
- 2021
- 领域
- Customer Journey Mapping、Customer Experience、SaaS Solution 、Enterprise Solution、Center of Excellence、Opportunity Scoring、Collaboration Tools、Customer Insights、Action Plan Development和Persona Development
产品
地点
JourneyTrack员工
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Claudia Panfil
Brand Builder | CX Advocate | Strategic Advisor | Chief Marketing Officer @ JourneyTrack | Certified Mentor
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Deb Elitzur
Strategy & Insights | CX/UX Advocate | JourneyTrack
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Erryca Robicheaux
Obsessed with making the Human Experience more human through thoughtful and inclusive design | CX Advisory Board Member | Diversity & Inclusion…
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GianCarlos Jeanville, M.S.
Senior Enterprise Customer Success & Experience Manager | Digital Transformation & CX Specialist | Trusted Advisor
动态
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We are thrilled to be at this year's CXM360 conference at CXM@MSU, and we're having a blast talking to CX leaders about the future of CX, EX, experience design, data analytics, and DEI. #CX #EX #ExperienceDesign #DataAnalytics #DEI #MSU
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?? Happy Customer Service Week 2024! This year's theme, "Above and Beyond," celebrates the dedication of those who go the extra mile to create exceptional customer experiences. ?? At JourneyTrack, we're on a mission to humanize the customer experience, empowering teams to blend AI and human empathy to deliver meaningful, personalized interactions. Let's honor those who make every customer journey special and strive to exceed expectations every day! ?? https://bit.ly/4gYpBFq #CustomerServiceWeek #AboveAndBeyond #CX #JourneyTrack #HumanizeCX
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Unlock the power of your customer experience initiatives! ??? Our latest guide, "Measuring the Impact of CX Projects," is packed with actionable insights to help you prove the business value of your CX efforts. Whether you're looking to increase revenue, reduce costs, or get executive buy-in, this guide has you covered. Download now and start transforming your CX strategy! https://bit.ly/3BfZ8md #CustomerExperience #CXMetrics #BusinessImpact #JourneyTrack #CXTransformation #ROI
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If security and compliance are not your primary business, BARR Advisory, P.A. is a great partner to guide you through.
For JourneyTrack, achieving both SOC 2 and ISO 27001 compliance was not just about meeting regulatory requirements, but also about cementing their position as a trusted, secure partner in a competitive global market. ?? Leveraging BARR's coordinated audit approach, JourneyTrack has streamlined its client security reviews process, strengthened customer relationships, and accelerated business growth. ?? Learn more about how this leading customer journey management SaaS platform is building trust with customers through security and compliance: https://lnkd.in/eVfF-n3C #SOC2 #ISO27001
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Join JourneyTrack Founder and CEO Ania Rodriguez and Director of Product Dr. Christin Bowman as they present a strategic, journey-focused approach to determining the optimal use of AI to enhance customer experience (CX). By pinpointing crucial user journeys for AI integration, aligning AI solutions with business goals, evaluating costs and benefits, and continuously refining AI implementations, we ensure that AI addresses pain points, maximizes gains, and upholds trust. This inclusive approach, incorporating both internal and external viewpoints, ultimately elevates both customer and employee experiences.
A Framework for Deciding When to Use AI in CX
www.dhirubhai.net
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?? Happy CX Day 2024! ?? Enjoy the celebrations! There's still time to register for our webinar, A Framework For Deciding When To Use AI in CX. We hope to see you there! https://bit.ly/3Nk8UGV #CX #CXDay #AI
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Tomorrow is #CXDay 2024! Join the Customer Experience Professionals Association (CXPA) #CXDay 2024 webinar series! Seize the opportunity to gain insights from industry experts Ania Rodriguez and Christin Bowman as they reveal our cutting-edge AI-driven CX strategies. Register now: https://bit.ly/3XxEua0 #CXDay2024 #AI #CX #FreeResource #Webinar
A Framework for Deciding When to Use AI in CX
streamyard.com
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The countdown for #CXDay 2024 is on! As dedicated supporters of Customer Experience Professionals Association (CXPA), we are thrilled to join the #CXDay 2024 webinar series! Be sure to tune in and gain valuable insights from Ania Rodriguez and Christin Bowman as they share our cutting-edge AI-driven CX strategies. Register today: https://bit.ly/4cXaWqu #CXDay2024 #AI #CX #FreeResource #Webinar
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?? Exciting news! ?? JourneyTrack has again been honored as a High Performer in Customer Journey Mapping both globally and in the Americas by @G2dotcom. ?? Additionally, we've proudly secured the Best Support badge in the Customer Journey Mapping Relationship Index. ?? A heartfelt thank you to our amazing customers for making this milestone achievable! Your unwavering support fuels our dedication to serving the CX community with enthusiasm and excellence. Check it out: https://bit.ly/4diaK5p #G2 #HighPerformer #BestSupport #CJM #CustomerJourneyManagement
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