Journey

I had the pleasure of attending #Zoomtopia2024 in person last week, and I was impressed by the enthusiastic optimism from Zoom's employees, customers, and analysts. The event was a great opportunity to gain insights into what's driving Zoom's momentum, and I'm excited to share my thoughts on the experience and the factors fueling their success (beyond Journey, of course!)

I had the pleasure of attending #Zoomtopia2024 in person last week, and I was impressed by the enthusiastic optimism from Zoom's employees, customers, and analysts. The event was a great opportunity to gain insights into what's driving Zoom's momentum, and I'm excited to share my thoughts on the experience and the factors fueling their success (beyond Journey, of course!)

We at Journey are excited to announce our new partnership with Sharpen! Sharpen is known for their cutting edge AI-powered cloud contact center and their aggressive approach to both CX and innovation, making them a perfect partner to collaborate with to fundamentally solve key issues surround identity, payments, and data privacy. Charlie Newark-French, Laura Bassett, Dave Michels, Sheila McGee-Smith, Blair Pleasant,

At #CiscoLive. Insightful meeting with Anurag Dhingra to discuss Journey’s partnership with Cisco Webex and a variety of #ContactCenter and Webex Meeting use cases.

We at Journey are thrilled to announce our 20th patent! Our expanding IP portfolio centered around our Zero Knowledge Network, which includes 4 registered trademarks in addition to the patents, reflects the hard work and innovation of Journey’s team and advisors. Journey was founded on the beliefs that data privacy is a basic human right and that exceptional customer experience should not be compromised for security. Traditional approaches often sacrifice one for the other, but Journey is breaking that paradigm. There are very few scenarios where a contact center agent should care what your SSN or credit card numbers are. Instead of protecting this information as it flows from caller to contact center to business systems, Journey built a network model around removing the contact center (as well as ourselves) from the flow of data entirely. This approach not only enhances data privacy and customer experience but also boosts operational efficiency by providing agents with actionable insights without tasking them with manual processing. This Zero Knowledge Network architecture is robust and durable across voice, chat, and video, and our growing IP portfolio continues to protect and expand these innovative methods. Join us in celebrating this milestone as we continue to redefine the standards of data privacy and customer experience!

The Journey team is looking forward to a return trip to Vegas next week for #CiscoLive and #CCW! Look for us at a variety of partner and customer booths at both shows, showcasing our exciting new solutions across voice, chat, and video.

We're very excited to announce our new partnership with Zoom! Zoom's dedication to both innovation and customer experience have made them a phenomenal partner to work with, allowing both teams to move quickly. Early joint contact center customers have experienced that pace of innovation first hand with sales and deployment cycles measured in days to weeks while solving critical uses cases surrounding identity, authentication and payments. Look for us at Enterprise Connect #EC2024! Jared Dennison, Vi Chau, Sean Fair, Chris Morrissey, Kentis Gopalla, Tracy Fleming, Colby Nish, Sheila McGee-Smith, Dave Michels, Drew Kraus, Blair Pleasant, Jim Burton, Dan Miller, Brent Kelly, Elka Popova, Robin Gareiss, Sorell Slaymaker, Zeus Kerravala, Jon Arnold, Jim Lundy, Rich Tehrani

Brett and Alex checking in live from Cisco Webex #CiscoLiveEMEA! Let us know if you're at the show, or come check out the latest Journey demos in the #webexcollaboration booths #ciscopartner #ciscocx #ciscosecurity

Hot off the press: Journey has officially joined Cisco Webex's SolutionPlus Program! Membership in the program significantly streamlines how Cisco customers purchase and deploy Journey's innovative solutions. Huge thank you to our friends and supporters at Cisco for all of the help getting here, including but not limited to Rich Wilkins, Connie Tang, David Waller, Jono Luk, Lorrissa Horton, Colm McNelis (and many others)! Sheila McGee-Smith, Dave Michels, Jon Arnold, Sorell Slaymaker, Drew Kraus, Dan Miller, Brent Kelly, Zeus Kerravala, Evan Kirstel B2B TechFluencer, Blair Pleasant, Jim Burton, Robin Gareiss, Irwin Lazar, Elka Popova, Eric Krapf, Alpa S.

Journey is excited to announce that we have officially achieved Premium Application status in the Genesys #AppFoundry, making it even easier for Genesys customers to buy and deploy Journey's innovative authentication and payment solutions. The future of voice includes digital! #digitalidentity #dataprivacy #contactcenter #biometricsecurity #pcicompliance