Journey

Journey is thrilled to announce the release of our newest product family, Fusion Applications! Designed with Speed to Value in mind, these ready-to-run applications can be downloaded, configured, and put into production in a single day, all natively in your CCaaS environment. The first 5 applications target critical and high volume CX and security workflows, including: Caller Authentication (Passkeys and OTP), Digital Payments, eForms, and eSignatures. These applications are first available on Zoom Contact Center and Zoom Phone, and coming soon to all leading CCaaS, CPaaS, and Agentic AI platforms. --- Dave Michels, Sheila McGee-Smith, Blair Pleasant, Jason Bridge, Drew Kraus, Zeus Kerravala, Derek Top, Pete Headrick, Robin Gareiss, Irwin Lazar, Jim Lundy, Jon Arnold, Jared Dennison, Chris Morrissey, Amy Roberge, Vi Chau, Justin Steinberg

4 Days left until Enterprise Connect! Journey is fortunate enough to be featured in several of our partners booths this year, including Cisco. Stop by the Cisco booth for a chance to see Journey's latest innovations in CX and security for both agent and AI assisted customer interactions!

5 days until Enterprise Connect! Journey is honored to be featured in the LivePerson booth this year, including live theater presentations by our President Alex Shockley and CRO Gary Coman on the impacts of Journey's Zero Knowledge and enhanced interactions paired with LivePerson's live agent and agentic AI solutions. If you're on the expo floor, make sure to swing by the LivePerson booth for our talks at: - Monday @ 5pm - Tuesday @ 12pm and again at 4:30pm - Wednesday @ 12pm

Generative AI chatbots promise to revolutionize customer service—but the recent DEF CON hacking event covered by Axios underscores a crucial reality: Innovation without security is a dangerous gamble. As Axios reports, even sophisticated AI chatbots remain vulnerable to attacks like prompt injection, highlighting significant security and privacy risks that businesses must proactively address. At Journey, our philosophy isn't just to balance innovation with privacy and security, but to align them fully. Journey's patented zero-knowledge network acts as a critical guardrail for conversational AI, enabling businesses to go further in achieving ambitious generative AI goals while simultaneously enhancing data privacy and security. Our platform empowers chatbots by securely delegating sensitive tasks to edge-based services. The chatbot receives only the operationally necessary information—nothing more. Businesses don't need to compromise. With the right tools, innovation and robust data security can—and must—coexist. Read more here:?https://lnkd.in/gGnmQF_C #AI #GenerativeAI #DataPrivacy #CustomerExperience #CyberSecurity #JourneySecure

We are pleased to announce the addition of Mark Langanki to Journey's Board of Directors! Mark's impressive background across technological innovation, entrepreneurship and operations will be a valuable addition to the board as we continue to disrupt the market and accelerate our rate of scale. From all of us at Journey - welcome to the team!

In today's digital environment, safeguarding data privacy transcends mere compliance—it serves as the foundation of consumer confidence and a unique market advantage. This recent Forbes article underscores the rising tide of data privacy lawsuits, marking a pivotal change that businesses must acknowledge. As legal frameworks grow more rigorous, it is imperative for executives and technology leaders to proactively adopt robust data protection measures.

There is a looming data privacy nightmare on the horizon that needs to be addressed. In contact centers, AI agents will soon make good on the promise of radically increasing self-service containment through higher quality and increasingly knowledgeable interactions, reducing the need for live agent assistance. Human agents, even intentional bad actors, have a limited capacity to remember the sensitive PII and payment details that they see and hear. AI agents, on the other hand, are programmed to never forget. As AI's power grows, data strategies become crucial, emphasizing the importance of data privacy. The collection, storage, and use of data raise concerns about potential misuse, making privacy protection vital. Our mission at Journey is to make it faster, easier and safer for businesses to collect sensitive information from their customers, and nowhere is that more critical than in interactions with AI. With our patented Zero Knowledge Network, we have the solution.

As we look towards 2025, it's clear that passkeys are on the verge of becoming mainstream, marking a significant evolution in digital security. This shift not only promises enhanced security but also a more seamless user experience. Unlike traditional passwords, passkeys offer a robust and user-friendly alternative that could redefine how we protect our online identities. Businesses and individuals alike should start embracing this technology, as its adoption will likely streamline authentication processes and contribute to a more secure digital environment. The future of passkeys is bright, and their integration into our daily lives could be a game-changer in the world of cybersecurity. Let's get ready to welcome this new era of security with open arms!

I had the pleasure of attending #Zoomtopia2024 in person last week, and I was impressed by the enthusiastic optimism from Zoom's employees, customers, and analysts. The event was a great opportunity to gain insights into what's driving Zoom's momentum, and I'm excited to share my thoughts on the experience and the factors fueling their success (beyond Journey, of course!)

I had the pleasure of attending #Zoomtopia2024 in person last week, and I was impressed by the enthusiastic optimism from Zoom's employees, customers, and analysts. The event was a great opportunity to gain insights into what's driving Zoom's momentum, and I'm excited to share my thoughts on the experience and the factors fueling their success (beyond Journey, of course!)