Journal of Patient Experience

"Transforming Health and Care Experiences with Research and Actionable-Insights" -- We are pleased to reveal our new cover and mission statement. We recently launched a new website to better promote our mission: https://lnkd.in/eWqMRqEH Support the mission of the Journal. Sign-up for our free monthly digest: https://lnkd.in/eWG5XSEd Our Leadership Team at The Journal of Patient Experience looks forward to supporting your transformation efforts: ? Laura Cooley, PhD, Editor-in-Chief ?Rachel Biblow, Associate Editor, Strategy, Innovation, and Outcomes ?David N. Bernstein, Associate Editor, Value-Based Health Care and Clinical Transformation ?Katherine Harville Osborne, PhD, Managing Editor ?Shirin Amouei, Doctoral Fellow We offer complimentary conversations to explore your goals regarding publishing, speaking, and advising. Feel free to direct message regarding your goals and upcoming events. Sage, our official publishing partner, will officially update our new cover on the submission pages soon https://lnkd.in/e6kmM_c #PatientExperience #HealthCare #PatientEngagement #ValueBasedCare #VBC #PREMs #PatientReportedOutcomes #PROMs #CAHPS

??How do online biographies influence patients’ confidence in their healthcare choices??? A new study in the Journal of Patient Experience shows that simply adding physical therapist biographies to a clinic’s website can significantly impact how patients choose their care providers. After the bios went live, patients felt more confident, found the site more helpful, and were more likely to make an intentional therapist selection. This highlights how healthcare websites can become powerful tools for patient empowerment. ?? Read the full article: https://lnkd.in/ecdwhAqb ?? Reference: Perrault EK, Stein J. Enhancing Patient Choice Through the Development of Physical Therapist Online Biographies. Journal of Patient Experience. 2025;12. ************ SIGN-UP: Free monthly digest: “Transforming Health and Care Experiences with Research and Actionable-Insights" https://lnkd.in/gwv-YxSz ************ EDITORIAL TEAM: Laura Cooley, PhD, Rachel Biblow, David N. Bernstein, Katherine Harville Osborne, PhD, Shirin Amouei

??How Can Veteran-Led Healthcare Solutions Improve Treatment Outcomes??? For many Veterans, chronic headaches are more than just a medical issue, they're a barrier to daily life, work, and well-being. A new study in the Journal of Patient Experience highlights four critical takeaways that could revolutionize care: ? Patient engagement leads to better care: Direct feedback from Veterans is essential for shaping effective headache treatment programs. ? Holistic treatments matter: Many Veterans prefer non-pharmacologic therapies like biofeedback, yoga, and acupuncture over traditional medications. ? Care coordination needs improvement: Veterans often face fragmented healthcare experiences, requiring better communication between providers. ? Gender-specific challenges exist: Women report provider bias in pain treatment, while men cite military culture as a barrier to seeking care. This research underscores the need for a more integrated, patient-centered approach to Veteran healthcare. How can we apply these lessons beyond headache care? ?? Read the full study here: https://lnkd.in/e_zbsBff ?? Reference: Datre OM, Baird SA, Lindsey HM, Goldman RE, Sico JJ, Damush TM. Engaging Patients with Headache in the Veterans Health Administration (VHA): ACTIvated Veterans Engagement Group (ACTIVE) to Improve Delivery of Patient-Centered Headache Services. Journal of Patient Experience. 2025;12. ************ SIGN-UP: Free monthly digest: “Transforming Health and Care Experiences with Research and Actionable-Insights" https://lnkd.in/gwv-YxSz ************ EDITORIAL TEAM: Laura Cooley, PhD, Rachel Biblow, David N. Bernstein, Katherine Harville Osborne, PhD, Shirin Amouei

??How Can Standardized Reporting Systems Improve Efficiency and Accuracy in Healthcare??? A new study in the Journal of Patient Experience explores how standardized reporting systems and AI-driven solutions can revolutionize diagnostic workflows, improving accuracy, efficiency, and communication. With growing imaging demands and workforce shortages, structured reports reduce errors and enhance collaboration between radiologists and physicians. Most importantly, they make medical reports more accessible to patients, fostering trust and engagement. ?? Read the full study: https://lnkd.in/ewBP_3QU ?? Reference: 1. Toker I, Jansen S, Lorenz D. Impact of Standardized Reporting Systems on Patient Experience in Radiology. Journal of Patient Experience. 2025;12. ************ SIGN-UP: Free monthly digest: “Transforming Health and Care Experiences with Research and Actionable-Insights" https://lnkd.in/gwv-YxSz ************ Editorial Team: Laura Cooley, PhD, Rachel Biblow, David N. Bernstein, Katherine Harville Osborne, PhD, Shirin Amouei Sage

??What Are Key Barriers to a Timely Diagnosis for Dysautonomia Patients? Dysautonomia affects multiple body systems, but many patients endure years of misdiagnosis before receiving proper care.?A new study published in the Journal of Patient Experience highlights symptom overlap with other conditions, limited awareness among primary care providers, and restricted access to specialists. Beyond the medical challenges, patients face significant psychological and economic burdens due to misdiagnosis and delayed treatment. Article Highlights: ?? 7.7 years is the average time from symptom onset to diagnosis. ?? 53% of diagnoses come from cardiologists, despite neurological symptoms. ?? Common comorbidities include Ehlers-Danlos syndrome, mast cell disorders, and fibromyalgia, further complicating diagnosis. ?? Travel and financial barriers prevent patients from accessing specialized care. ??Read the full study and join the conversation: https://lnkd.in/euFAjYtd ??Reference: O’Dell JA, Walker A, Latham AJ, et al. The Diagnostic Journey of Dysautonomia Patients: Insights from a Patient-Reported Outcome Study. Journal of Patient Experience. 2025;12. ************ SIGN-UP: Free monthly digest: “Transforming Health and Care Experiences with Research and Actionable-Insights" https://lnkd.in/gwv-YxSz ************ EDITORIAL TEAM: Laura Cooley, PhD, Rachel Biblow, David N. Bernstein, Katherine Harville Osborne, PhD, Shirin Amouei Sage

How Can Medicare Advantage Plans Improve Member (Patient) Engagement to Drive Better Outcomes and Experiences? Read this perspective article by Laura Cooley, PhD, Editor-in-Chief. ? What Challenges Limit Effective Engagement? ?What Innovative Strategies Are Improving Engagement? ?What Future Trends Will Shape Medicare Advantage Engagement? ?? Read the full article SIGN-UP: "Transforming Health and Care Experiences with Research and Actionable-Insights". A free monthly digest supported by The Journal of Patient Experience https://lnkd.in/gwv-YxSz EXPLORE: The Journal of Patient Experience with full free access to our peer-reviewed research, insights, and perspective articles. Indexed on PubMed Central (PMC), Clarivate Analytics: Emerging Sources Citation Index (ESCI), ProQuest, Scopus. https://lnkd.in/eWqMRqEH CONNECT: Editorial Leadership Team: Laura Cooley, PhD Editor-in-Chief Rachel Biblow Associate Editor of Strategy, Innovation, and Outcomes David N. Bernstein Associate Editor of Value-Based Health Care and Clinical Transformation Brian Wagner Fellow, Brand Strategy? Katherine Harville Osborne, PhD Managing Editor

Want to discuss Member (Patient) Experience in Medicare Advantage Plans? Meet The Journal of Patient Experience Editorial Leadership Team Rachel Biblow and Laura Cooley, PhD at RISE National 2025 San Antonio, March 12-14. #RISENational2025 #PatientExperience #MemberExperience #ValueBasedCare

??How does same-day access impact treatment timelines for patients with head and neck cancer? Timely treatment is critical for cancer patients, yet delays are all too common. A recent study in the Journal of Patient Experience reveals how same-day access for head and neck cancer consultations can dramatically reduce treatment delays. Patients who utilized this model experienced significantly shorter times from diagnosis to treatment, improving access and efficiency. While survival rates remained comparable, the enhanced workflow could have far-reaching implications for oncology and beyond. This research highlights the urgent need for patient-centered, expedited care pathways in modern healthcare. ?? Read the full study here: https://lnkd.in/evzus9Di ?? Reference: Chen AM. Same-Day Access for Head and Neck Cancer: Effect on Patient Outcome and Quality-Related Benchmarks. Journal of Patient Experience. 2025;12. ************ SIGN-UP: Free monthly digest: “Transforming Health and Care Experiences with Research and Actionable-Insights" https://lnkd.in/gwv-YxSz ************ EDITORIAL TEAM: Laura Cooley, PhD Rachel Biblow, David N. Bernstein, Katherine Harville Osborne, PhD, Shirin Amouei Sage

What innovations will emerge at HIMSS25 to transform experiences of health and care? Meet our Editor-in-Chief Laura Cooley, PhD in Las Vegas this week. We invite submissions on “Technology and Digital Innovations in Patient Experience” https://lnkd.in/gZJKXy8V This special collection aims to address questions such as: ???What are the opportunities and challenges of AI for patient experience and engagement? ???What is the relationship between technology and provider burnout and well-being? ???What tech factors are relevant to equity and inclusion for healthcare delivery and access? ???What is the role of technology in mediating and improving the provider-patient-payer relationship? SIGN-UP: "Transforming Health and Care Experiences with Research and Actionable-Insights". A free monthly digest supported by The Journal of Patient Experience https://lnkd.in/eWG5XSEd EXPLORE: The Journal of Patient Experience, with full free access to our peer-reviewed research, insights, and perspective articles. Indexed on PubMed Central (PMC), Clarivate Analytics: Emerging Sources Citation Index (ESCI), ProQuest, Scopus. https://lnkd.in/eGHPMPkD EDITORIAL TEAM: Laura Cooley, PhD, Rachel Biblow, David N. Bernstein , Katherine Harville Osborne, PhD, Shirin Amouei #HIMSS25 #PatientExperience #PatientEngagement #ClinicianBurnout #HealthTech

?? How can client feedback enhance the effectiveness of hospital-based violence intervention programs? A new study published in the Journal of Patient Experience presents a 12-item client satisfaction questionnaire, developed through direct input from adolescent clients and caregivers, to measure program impact and improve service quality. By centering client voices, the tool enhances trauma-informed, client-centered care, a crucial step in improving recovery outcomes. ?? Read more about this important work and how it can inform quality improvement in violence prevention initiatives here: ?https://lnkd.in/ek_mKbBK ?? Reference: Myers RK, Kapa HM, Garcia SM, Vega L, Fein JA. Development of a Brief Client Satisfaction and Quality Improvement Tool for?Hospital-Based Violence Intervention Programs: Opportunities for Enhancing Client Perspectives. Journal of Patient Experience. 2025;12. ************ SIGN-UP: Free monthly digest: “Transforming Health and Care Experiences with Research and Actionable-Insights" https://lnkd.in/gwv-YxSz ************ Laura Cooley, PhD Sage