Most revenue teams focus on lead generation and closing deals—but what happens in between?
For many companies, the journey from first touch to closed deal is full of gaps:
? Marketing captures leads, but sales lacks context on what actually drove engagement.
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? Sales reaches out, but their messaging doesn’t match the value prop that attracted the lead in the first place.
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? Prospects move through the funnel, but internal misalignment slows momentum and kills deals.
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Most teams operate with incomplete or disconnected insights—in fact, only 31% of marketers are fully satisfied with their ability to unify customer data sources. When data is fragmented, so is the customer journey. Leads get lost, messaging becomes inconsistent, and deals stall.
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? ???????????? & ?????????? ???? ?????? ?????????? ???????????????? ?????????????? (??????) – Sales, marketing, and customer success need to agree on who you’re targeting, what problems they face, and what messaging resonates. If teams aren’t aligned here, the journey is broken from the start.
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? ?????? ?????? ???????? ???????????????? ?????????????? ???????????????? – Every touchpoint should intentionally guide the customer forward. If marketing is optimizing for MQLs and sales is focused only on bottom-funnel conversion, key moments in the journey get neglected.
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? ?????? ?????? ?????????????? ?????????????? – Every lead should come with full context:
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? What content did they engage with
? What challenges they’re trying to solve
? What they expect in the next interaction
? ?????????? ?????????? & ?????????????????? ???? ??????????????, ?????? ???????? ?????????? – If marketing’s job is done at the MQL stage, and sales only cares about closed-won deals, misalignment is inevitable. Both teams should be accountable for pipeline progression and revenue impact.
A seamless customer journey isn’t just a nice-to-have—it’s what separates high-growth revenue teams from those stuck in constant friction.
Where does your team struggle most in creating a frictionless buying experience? Let’s discuss below—or explore more at RevEngine?