J.D. Power

?? NEW event alert: AI + Insurance - The Future of Customer Experience Join industry leaders and technology experts for this must-attend event, where we’ll dive into: ?? The latest breakthroughs in AI ?? Applications in the P&C industry ?? Opportunities and challenges shaping the future ?? Stay ahead, stay informed—Learn more about the event: https://hubs.la/Q02Zmnxl0 #Insurance #InsuranceEvent #AI #ArtificialIntelligence #AIEvent

I had the pleasure of talking to Jack R. Nerad on his America on the Road podcast. A wonderful discussion centered around EVs and the different hurdles facing the legacy automakers vs. the "new" start-ups/D2C brands. The discussion starts around the 25.33 minute mark in this episode of the podcast https://lnkd.in/gdP4YeRD

J.D. Power announces the 2025 U.S. ALG Residual Value Awards - underscoring the importance of a disciplined approach to volume, pricing and incentives. Congratulations to all the winners??? https://lnkd.in/g_FD4Bsf #auto #autosales #dataanalytics #automotive #sales #jdpower #RV #residualvalue

What if I told you the make-or-break hotel guest experience comes down to a 5-second interaction? It’s true, and the J.D. Power hotel guest satisfaction study confirms it. Our study looks at the entire guest journey, from booking the room online to checking out and everything in between: check-in, Wi-Fi, room quality, dining, the gym, concierge services, and even the shuttle to the airport. After breaking it all down, we offer guests a survey - asking them to rate each of the key moments of truth. Then, we use that feedback to figure out which parts of the journey were most important to them. And the #1 factor that influences overall satisfaction? The check-in experience. This moment only lasts a short period of time, but checking in can make or break the overall experience for guests. And here’s the kicker - the biggest issue doesn’t have to be long wait times. We’ve learned that if the front desk clerk simply acknowledges a guest in line, the perceived wait time can be cut by as much as 50%. This simple, 5-second act dramatically improves guest satisfaction. Understanding key moments (and how they impact customer satisfaction) is essential for businesses that want to know what’s working…and what’s not. Only then can we elevate those 5-second moments and deliver better experiences overall. Success is not about being perfect in every moment. It’s about identifying and excelling at the ones that matter most to the consumer.

Toyota's reign as the hybrid king continues to pay off. "Hybrid is still synonymous with Toyota," says Tyson Jominy, VP of Data & Analytics at J.D. Power, noting that, "Toyota is the original Tesla" in dominating the electrified vehicle space. Despite inventory challenges, Toyota Motor Corporation and Lexus saw a 22% rise in sales of electrified models. With hybrids driving demand, Toyota’s position as a leader in the U.S. auto market remains strong. Read more on Automotive News: https://hubs.ly/Q02YZBNL0 #Toyota #HybridVehicles #HybridCars #Automotive

Electric vehicles are going mainstream, but it’s not just the tech driving this shift—it’s the government tax rebates, like the $7,500 under the Inflation Reduction Act, that are making EVs more affordable and shaking up the market! Danny Battaglia, managing director at ALG, J.D. Power, breaks down how these incentives fuel EV sales, the risks if they disappear and what it means for both new and used EVs. Read Danny's article on WardsAuto now to stay ahead of the EV revolution: https://hubs.la/Q02YZC5b0 #EV #EVs #ElectricVehicles #Auto #Automotive #EVIncentives

?? Which OEM apps rank highest? The J.D. Power 2024 U.S. OEM ICE App Report will be released on Dec. 10, offering subscribing clients an evaluation of internal combustion engine (ICE) vehicle apps from 30+ automotive brands. Sign up to get a copy of the results: https://hubs.la/Q02YZBJy0 #ICEVehicle #CarApps #OEMApps #OEMs #OEM

Just 18% of full-service apps and 14% of self-directed apps deliver a valuable user experience that includes proactive guidance, ability to set financial goals and help reaching financial goals, according to the J.D. Power 2024 U.S. Wealth Management Digital Experience Study. Get more insights: https://hubs.la/Q02YZBxY0 Congratulations to J.P. Morgan Wealth Management for ranking highest in overall customer satisfaction with full-service wealth management digital experience and self-directed wealth management digital experience, for a second consecutive year! #WealthManagement #Wealth #DigitalExperience #BankingApps

For more than 15 years, retailers were unsure if installing EV chargers would pay off—but today, it’s a clear win, says Brent Gruber, executive director of E.V. practice at J.D. Power, in The New York Times. Gruber explains how public chargers at retail locations have become critical for EV owners, especially those without home-charging options. A 2024 J.D. Power study shows these chargers are the most frequently used, boosting foot traffic and even helping landlords attract high-value tenants. With EV adoption soaring, Gruber highlights how chargers can transform parking lots into profit centers. Want to dive deeper? Read the full story in The New York Times: https://hubs.la/Q02YQDNc0 #NewYorkTimes #EV #EVs #EVChargers #EVCharging

???Speaker spotlight: Kristin Kolodge, vice president of automotive benchmarking and mobility development at J.D. Power, speaks about her upcoming session at the J.D. Power 2025 Auto Summit! What's hot and what's not in the auto customer product experience? Secure your spot to find out: https://hubs.la/Q02YXfKB0 #AutoSummit2025 #AutomotiveIndustry #AutoIndustry #AutoEvent